Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




929 posts

Ultimate Geek
+1 received by user: 40


Topic # 113192 9-Jan-2013 10:44 Send private message

In a security move by Slingshot people not with them for internet can not access the account page. Well this is all fine and dandy until a long comes an italk customer only....

Thanks Slingshot for the notification :-)

Anyway I now have no phone as I need to setup a new device and silly me I didn't note down the SIP password (which is different from the account logon) which I can get from the myaccount page.

I also can't manage the phone without that page. So I guess 2talk here I come :-)

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4
894 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 742181 9-Jan-2013 12:20 Send private message

Hi
Our Website is going through some security upgrades and while this is been done the Myaccount section will not be accessible unless you accessing it from a Slingshot connection. I apologize for the inconvenience and we will get this resolved ASAP. If you need any settings or to make any changes on the My Account section, please give us a call.

Cheers
Lewis




BDFL
50362 posts

Uber Geek
+1 received by user: 4864

Administrator
Trusted
Geekzone
Subscriber

  Reply # 742184 9-Jan-2013 12:24 Send private message

Lurch: I also can't manage the phone without that page. So I guess 2talk here I come :-)


Come on, give them a break. It's clearly a temporary situation while changes are being deployed. You could call and get things done, instead you go straight to the "I'm moving providers because of this minor inconvenience" thing.







929 posts

Ultimate Geek
+1 received by user: 40


  Reply # 742210 9-Jan-2013 12:54 Send private message

Has been going on since before xmas so it's not a short time, plus we need a working landline.


BDFL
50362 posts

Uber Geek
+1 received by user: 4864

Administrator
Trusted
Geekzone
Subscriber

  Reply # 742213 9-Jan-2013 12:56 Send private message

It's been going since then, but have you contacted Slingshot at any time about it?






929 posts

Ultimate Geek
+1 received by user: 40


  Reply # 742335 9-Jan-2013 15:45 Send private message

Yes I've contacted Slingshot and they can't give a date as to when I can have access.

Plus no email or notification was sent out to us about it.

536 posts

Ultimate Geek


  Reply # 743765 12-Jan-2013 14:24

They know full well about the problem, there's been a thread about it on the Slingshot forums since early December. No change and no ETA. I don't know why this pretty obvious side effect of the 'security' upgrade wasn't discovered before deployment, surely they realise many people want to use the Slingshot portal from work/phone? Not to mention they've broken the Consume app and any applications using their API. Complete balls up.

313 posts

Ultimate Geek
+1 received by user: 10


  Reply # 749522 23-Jan-2013 13:14 Send private message

Hmm, trying to log into my Slingshot account with Orcon gives me the access denied page, nice one Slingshot!
BTW I moved to fibre with orcon and need to access my SS account page...




 

353 posts

Ultimate Geek
+1 received by user: 29


  Reply # 749670 23-Jan-2013 16:12 Send private message

You can't. Ringing up is about the only option you have. Unless you know someone on a slingshot connection, in which case you could use that.




Web development blog: http://www.devhour.net
Follow me on twitter: @JAGracie

2385 posts

Uber Geek
+1 received by user: 292
Inactive user


  Reply # 760036 12-Feb-2013 13:04 Send private message

Hey Slingshot. Any news on this?


18 posts

Geek


  Reply # 775520 6-Mar-2013 10:15 Send private message

Slingshot, this is getting bloody ridiculous. I was more than willing to cut some slack for a security upgrade, but I have been getting this error for months now. I need to be able to access this page from outside my own house. Sort it out.

894 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 775535 6-Mar-2013 10:25 Send private message

Sorry guys, there is still no current ETR on this,

In the meantime, Billing details can be checked from http://www.visibill.co.nz
email can be accessed from http://webmail.slingshot.co.nz

Cheers,
Warren




18 posts

Geek


  Reply # 775537 6-Mar-2013 10:27 Send private message

We can't change our billing method from that page. This is completely unacceptable and totally amateur. JUST. SORT. IT. OUT.

2385 posts

Uber Geek
+1 received by user: 292
Inactive user


  Reply # 775574 6-Mar-2013 11:36 Send private message

Slingshot: Sorry guys, there is still no current ETR on this,

In the meantime, Billing details can be checked from http://www.visibill.co.nz
email can be accessed from http://webmail.slingshot.co.nz

Cheers,
Warren


As mentioned numerous times its not just the billing. One cannot modify any of the italk settings via the web (ITALK FEATURES)

What happened to Lewis's commitment at getting it resolved ASAP?

894 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 775604 6-Mar-2013 12:26 Send private message

Klipspringer:
Slingshot: Sorry guys, there is still no current ETR on this,

In the meantime, Billing details can be checked from http://www.visibill.co.nz
email can be accessed from http://webmail.slingshot.co.nz

Cheers,
Warren


As mentioned numerous times its not just the billing. One cannot modify any of the italk settings via the web (ITALK FEATURES)

What happened to Lewis's commitment at getting it resolved ASAP?


I apologise for the inconvinience, it is an issue we are still working on to resolve.

In the meantime, to modify your Easyphone features or any other aspect of your account please give our customer services representatives a call on 0800 89 2000.

Once we have an ETR for this issue, we will let you know.

Thanks,
Esther




2385 posts

Uber Geek
+1 received by user: 292
Inactive user


  Reply # 794859 8-Apr-2013 10:04 Send private message

Esther, Warren, Lewis ...

Any update on this?

This is a real pain for me because I want to modify some of my phone features but am still unable to do so.




 1 | 2 | 3 | 4
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Crew Drinking on Flights - Why!?
Created by networkn, last reply by Dratsab on 21-Dec-2014 22:04 (27 replies)
Pages... 2


Police Camera Van Disguise
Created by Reanalyse, last reply by lNomNoml on 21-Dec-2014 23:33 (75 replies)
Pages... 3 4 5


Do I have the right to return this?
Created by corksta, last reply by kiwibro111 on 21-Dec-2014 23:54 (45 replies)
Pages... 2 3


Slaughter of Innocents
Created by networkn, last reply by networkn on 19-Dec-2014 17:46 (64 replies)
Pages... 3 4 5


Spray Foam Insulation
Created by AACTech, last reply by timbosan on 19-Dec-2014 16:58 (36 replies)
Pages... 2 3


Couriers starting to charge for redelivery
Created by mattwnz, last reply by rendezvous on 19-Dec-2014 11:45 (78 replies)
Pages... 4 5 6


Google Chromecast now available in New Zealand
Created by freitasm, last reply by michelangelonz on 20-Dec-2014 10:38 (155 replies)
Pages... 9 10 11


forgot how to unlock a car door
Created by joker97, last reply by joker97 on 21-Dec-2014 07:34 (53 replies)
Pages... 2 3 4



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.