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BDFL
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Topic # 12558 24-Mar-2007 08:06 Send private message

Pathetic... Two girls doing a school research project find Ribena does not have the levels of vitamin C the advertising implies. They contact the manufacturer (yes, manufacturer because Ribena comes from a pharmaceutical company, not a juice company) and are dismissed a couple of times.

After the ComCom takes the case and the company faces fine, then the big corporation thanks them for "for bringing it to our attention".

What's with some people in large companies (and sometimes small) that always prefer to ignore people to later on come with sugary words such as "bringing it to our attention"? Are these people so dumbed down by the entire organisation structure, or have them drunk too much kool-aid?

Seriously, there was no attention at first, or even second contacts. So why talk like they are talking to idiots?

Same with some departments in some telcos:


- "The Go Wider Internet Plan (name changed to protect this editor) is not doing what's supposed to"

- "There's nothing wrong there"

Five months later:

- "Oooooh. We just found out Go Wider Internet Plan is broken"

- "We have been telling you this for four months now..."









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  Reply # 64916 25-Mar-2007 01:58 Send private message

I hear ya. And its not just telcos or soft drink companies.

One thing I've noticed is that the bigger the company- the harder it is for them to get off their seat & fix something.

It seems with big companies there are more levels of management for your message to get through from the bottom to the top. The bigger the company, the more little voices you need for your message to make it to the top dog.

Everything from changing simple one-line statements to attitude changes is more and more difficult the bigger the company gets.

Since all the employees of the company say the same thing (on a good day), it seems like that person is really dumb or thick-skulled. Because for them to change their mind you gotta go through a thousand layers of management before it reaches the top.

Regarding the ribena- I feel like some now. Thanks for bringing it to my attention.



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Reply # 64949 25-Mar-2007 19:30 Send private message

Another example of large corporation blaming on the users, when in fact their support people were to blame: Microsoft Xbox Live hacked with social engineering:

Microsoft has had numerous complaints of people having their Xbox Live accounts closed, changed, or charged for things the account holders didn't do. Until this week, Microsoft has been hiding behind the security of their network, blaming end users for the problem, and has flatly refused to investigate any of these issues. Then, someone decided to record a call to Xbox Live support, where they sucessfully misled the support personnel into gaining access to an account that wasn't theirs. That recording was then posted on the internet, and Microsoft couldn't do anything but admit there was a problem.

So Major nelson said that they're now retraining support staff to prevent it from happening again in the future. While that's all fine and dandy, that's only half of the solution.


See? Another fine instance of a large company saying their processes are good, and not listening!





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  Reply # 64962 25-Mar-2007 20:56 Send private message

Social engineering is amazing. All it takes is a bad company process/policy or a noob employee ..or a mixture of both. And how many companies have perfect processes and no noobs?

I think these sorts of problems are most common with local MPs and councils and govt. 'When will Mr xxx admit that the policy of yyy is having a bad effect on xxx. He just wont listen.'


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  Reply # 64966 25-Mar-2007 21:55 Send private message

weblordpepe: Social engineering is amazing. All it takes is a bad company process/policy or a noob employee ..or a mixture of both. And how many companies have perfect processes and no noobs?

I think these sorts of problems are most common with local MPs and councils and govt. 'When will Mr xxx admit that the policy of yyy is having a bad effect on xxx. He just wont listen.'



Now im sure no MP called Mr xxx will make a policy called yyy, so that it will adversly affect him. And does any MP listen to themselves? :D

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  Reply # 64970 25-Mar-2007 23:05 Send private message

xxx is magical.

xxx changes in the middle of a sentence to become something else. xxx exists in all five dimensions. ok so i screwed up :P

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Reply # 65138 27-Mar-2007 12:21 Send private message

And today GlaxoSmithKline admits that they have been misleading us!

stuff

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Reply # 65144 27-Mar-2007 12:59 Send private message

I wrote to GSK last year when I noticed the over-stickering of their RTD product. Under the sticker it mentioned Vit C on the sticker there was no Vit C. They kindly offered to refund me the retail price of the last RTD I had purchased and then pointed out that if I wanted Vit C I should drink their concentrate or lite products. I pointed out that they has misled me and that as a consumer they never informed me that 'suddenly' there was no Vit C in the product I had been drinking for a number of years. Their reply was 'we are sorry you feel misled'

Go GSK! I hope you get slapped with a big fine that burns your lying chemical a_se! I will never drink your nutritionally deficient lolly water again.



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Reply # 65146 27-Mar-2007 13:21

if GSK really are a pharmseutical company why don't they make some kind of super-juice? or would that be too altruistic and limit their ability to skim different markets with highly specific or frivilous products medicines?




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Reply # 65176 27-Mar-2007 16:47 Send private message

Drum roll please!!!

GSK have now been fined $217,500 for misleading us.

They admitted to 15 breeches of the Fair Tradign Act. And have to produce two half page apologies in saturday newspapers, stating the correct amoutns of vitamin C in their ribena range.


Go 15 year old school kids :D

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  Reply # 65180 27-Mar-2007 17:04 Send private message

Not enough I say. I might file a civil lawsuit. They misled me for 4 years. I was downing a few litres a week thinking that I was getting more Vit C than all those OJ consumers. Now it turns out I was getting nothing but tooth ache for all my trouble.

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  Reply # 65383 29-Mar-2007 00:18 Send private message

My belly hurts.

Although for a multinational is $200,000 much? I dont think so. I wonder what the packets of ribena will look like now?

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