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149 posts

Master Geek


Topic # 135140 15-Nov-2013 17:25 Send private message

Hey guys 

Has anyone ever had a payment pending from fatplay.net sitting on their Credit card? I only use Steam thats is connected to my VISA and Apple a/c

I just checked my VISA to see a 14 Nov 2013 fatplay.net  $42.80 Pending


Any ideas guys

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103 posts

Master Geek
+1 received by user: 2


  Reply # 934550 15-Nov-2013 17:35 One person supports this post Send private message

Guessing your details have been stolen/card has been cloned as they've got nothing to do with Steam or Apple. Give your bank a call and get the card cancelled asap.

Awesome
3946 posts

Uber Geek
+1 received by user: 475

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  Reply # 934601 15-Nov-2013 18:52 Send private message

Have you been to the website to see what it is?

Are you sure you haven't purchased anything online? Sometimes online retailers have different merchant names to their store fronts.




Twitter: ajobbins



149 posts

Master Geek


  Reply # 934606 15-Nov-2013 19:12 Send private message

It looks like a video / game site and it looks legit but can't find anything about how they may have gotten my visa payment. I've sent an ASB transaction dispute form in so will see what happens.

Edit:  thanks for the prompt input guys

654 posts

Ultimate Geek
+1 received by user: 20

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  Reply # 934607 15-Nov-2013 19:23

I wouldn't just dispute the charge, I'd cancel the card...



149 posts

Master Geek


  Reply # 934744 16-Nov-2013 08:22 Send private message

The fatplay.net outcome.
They have promised to refund - so will see what happens in the next few days Thanks for all your advice guys.:cool::)

The long story to help others in a similar situation I googled them and located their website . Several similar complaints - confusuin on the net.
No real bad criminal I could see on ripoffreport.

Something about it seemed less like theft and more like a little more sneaky legit opt-out scheme I'm seeing more of nowadays - just more elaborate.
So on a hunch I didn't cancel my VISA but investigated a bit. They had no info on why the had happened but an option to call them to cancel - a toll call for me.
Or sign in and then cancel. I tried  the 2 email accounts I use and chose "have no password. My password was emailed to me and wo and behold it was my standard google password only used  for gmail, google, youtube. That was odd.

So I now sent a site-form email to them: Asking who they were and why I was charged for a service/product i didn't ask for.

Their almost instant response: i.e. pre-formed
--------------------------------------------------------------

Why was I charged?
Reference Number: #########
Dear ##### ,
When you choose the 5-day trial membership you get free access to our Premium services for a period of 5 days. To avoid service interruptions and to avoid game data loss, all trial memberships are automatically renewed as monthly Premium memberships with a recurring fee of $39.95/month unless cancelled within the 5-day trial period. To avoid being billed, we ask you to cancel your Premium trial membership during the trial period to avoid automatically converting to a monhtly Premium membership.
Primary No: 1-877-747-0005
Secondary No: 1-302-722-4141
Please retain this email for your records.

--------------------------------------------
I replyed in standard email
--------------------------------------------

Hi Thanks for your prompt response Can you clarify please. You say " When you choose the 5-day trial membership you get free access to our Premium services for a period of 5 days. " What 5 day trial ?- I have not requested or joined a 5day Fatplay or any other trial to my knowledge. I have not typed in or given my visa number or account numbers to authorise a 5 day trial. Please show me proof as to who approved this trial with my VISA and for WHAT service game/media etc. Thanks #####
-------------------------------------
They immediately replied with no explanation or mention of who , what authorised the transaction just:
----------------------------------------------

Cancel & Refund Confirmation Reference Number: ##########
Dear ######## ,
This message is to inform you that your membership with FatPlay has been cancelled effective immediately and that we have refunded the following transaction(s): Refund Issued: $34.95 Refund Date: November 15, 2013 Card Type: Visa Please Note: Refunds may take 5 to 10 business days before appearing on your statement. Thank you for using FatPlay, if you have additional questions or comments, please do not hesitate to contact us. Primary No: 1-877-747-0005 Secondary No: 1-302-722-4141

I will be watching my VISA action very closely over the next flew days for that refund.


Thanks for your input guys.

SK

252 posts

Ultimate Geek
+1 received by user: 18


  Reply # 934751 16-Nov-2013 08:48 Send private message

I would change your passwords for Google while you're at it and anywhere else where you use the same password.

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Uber Geek
+1 received by user: 62


  Reply # 934762 16-Nov-2013 09:22 Send private message

It would appear someone else used your card then. You are required to let your bank know (read your T&C of your credit card). They will cancel it and reissue



149 posts

Master Geek


  Reply # 934768 16-Nov-2013 09:41 Send private message

Poll: I would change your passwords for Google while you're at it and anywhere else where you use the same password.
Thanks bank informed and password change done - cheers

654 posts

Ultimate Geek
+1 received by user: 20

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  Reply # 934769 16-Nov-2013 09:41

Seriously, change your passwords (and enable 2-factor authentication on your gmail account if you have a smartphone) and cancel your credit card. Unless someone you know has used your credit card/password without your permission (spouse/child), the implication is that someone has your password and credit card details which will end very poorly for you.



149 posts

Master Geek


  Reply # 934944 16-Nov-2013 16:22 Send private message

KevinL: Seriously, change your passwords (and enable 2-factor authentication on your gmail account if you have a smartphone) and cancel your credit card. Unless someone you know has used your credit card/password without your permission (spouse/child), the implication is that someone has your password and credit card details which will end very poorly for you.
Cheers all done and enabled 2-factor authentication with txt.



149 posts

Master Geek


  Reply # 939211 22-Nov-2013 18:33 Send private message

just an update

They have credited my account correctly - so all appears OK. Pretty odd in the first place though.

Watchmaker Wizard
2403 posts

Uber Geek
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  Reply # 939544 23-Nov-2013 17:09 Send private message

I had a similar thing from Apple. The card registered against my active Apple account was used elsewhere on Apple's system, they pretty much refunded me without any questions asked and blocked the card (which I confirmed), 2 days later, another charge appeared of the same amount. It may have just been a delayed transaction. Coincidentally, the card expired a couple of days afterwards anyway.

I've started using my debit card to buy things online, just means I have to load money onto it the day before I need to use it, at least it means they can't do anything with it though.




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