Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




2 posts

Wannabe Geek


Topic # 42370 2-Oct-2009 23:25 Send private message

First time caller..just tryin to help out my poor old mum.

The situation:

I bought a TG585 off trademe - configured it at my place on mums laptop, through my telecom broadband account

Mum gets home, signs up with slingshot, she receives a call saying broadband is connected. Plus in the router, opens explorer and is asked for a username and password.

I didn't (well I don't remember) setting up a username or password originally. Oh and Slingshot haven't givem her a username or password yet - just a computor generated voice saying teh broadband is on.

Am i missing something basic here, like mum should wait for her slingshot username etc - or is there some sort of prprietory software that telecom have on these routers that needs some additional configuration?

P{ease, i need som help my mum is driving me crazy

Eldricko


Create new topic
1770 posts

Uber Geek
+1 received by user: 45

Trusted

  Reply # 260733 3-Oct-2009 02:33 Send private message

You will need to phone the Slingshot helpdesk and ask them for the username and password.
THOMSON TG585 Has the modems manuals and docs.

Manual says to access the modem you use either http://dsldevice.lan or 192.168.1.254
If you have protected your Thomson Gateway with a user name and password, the Thomson Gateway
will prompt you to enter these. Else Enter your user name and password and click OK.

If the modem has an unknown password then it will need a factory reset.


9151 posts

Uber Geek
+1 received by user: 701

Trusted

  Reply # 260747 3-Oct-2009 09:17 Send private message

you configured the router earlier - so you managed to get into the router menu??? and now you can't, and you dont remember setting up a password? this is strange - sounds like it's been hacked into!

the default username is Administrator (case sensitive).
the default password is blank.

that's all i can say - it can be anything now if it's been modified - and i'm no psychic ...



2 posts

Wannabe Geek


  Reply # 260754 3-Oct-2009 10:02 Send private message

Thanks - thinking it through I think its the slingshot user name and password that she needs. She can still access the configuration menus.

I'll see if I can talk her through it, a moderately frustrating exercise as she has been only using a pc for about 2 hours.

9151 posts

Uber Geek
+1 received by user: 701

Trusted

  Reply # 261096 5-Oct-2009 10:59 Send private message

for slingshot:
username should be [email protected]
password is the password

goodluck

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Windows 10 News - 22 Jan
Created by Regs, last reply by Technofreak on 25-Jan-2015 22:16 (103 replies)
Pages... 5 6 7


Police above the law ?
Created by heylinb4nz, last reply by Geektastic on 24-Jan-2015 13:22 (115 replies)
Pages... 6 7 8


How (not) to run a hotel
Created by MikeAqua, last reply by Glassboy on 25-Jan-2015 22:10 (63 replies)
Pages... 3 4 5


Spark customers get Lightbox free for 12 months
Created by freitasm, last reply by nyquist on 25-Jan-2015 10:24 (128 replies)
Pages... 7 8 9


Customer services changes
Created by freitasm, last reply by mattbush on 22-Jan-2015 15:29 (102 replies)
Pages... 5 6 7


Best place to buy mid-level laptop with SSD?
Created by SumnerBoy, last reply by richms on 24-Jan-2015 14:33 (39 replies)
Pages... 2 3


Police Speed Campaign - Summer 2014/2015
Created by nzkiwiman, last reply by TLD on 26-Jan-2015 05:14 (75 replies)
Pages... 3 4 5


Who gives the best after hours fault service?
Created by Wadec, last reply by quickymart on 25-Jan-2015 18:07 (18 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.