iTunes 7 bugs: doesn't Apple test software before releasing it?

Comment by Daniel, on 14-SEP-2006 22:52

I downloaded it today and found it to be a horrible upgrade. The "Cover Flow" view is really slow and resource hungry, and doesn't seem to add any functionality (it doesn't even filter the view to just the album, just moves the albums contents to the top of the list). The WMP11-copied album view was also hungry on resources and slow.

I also thought it had a new video player. I didn't notice it, it still loads the unfriendly video window.

I think Apple don't care as much as they used to anymore.

Comment by Jussi, on 15-SEP-2006 09:53

The iTunes 7 release on Mac was a patchy one too, but the positive sides weigh more than the negatives, at least from my perspectivie. The new views take a lot of memory but apart from that are kinda nice, I even use coverflow (that is very smooth) to look to select what to play of the recent podcasts. I did not think I would use coverflow, I thought it's just a useless thing that looks cool.

The video playback has gotten a lot better on the Mac version of iTunes, previously it was unusable, now it is just a bit poor. Also the download queue and gapless playback were very welcome.

I've not yet tried iTunes 7 it on Windows so your mileage may vary. I've heard that the Windows version is a lot worse.

Comment by Coeyagi, on 16-SEP-2006 23:19

iTunes 7- long in concept, short in follow-through.

I don't know if it's the iPod update that comes with iTunes 7 or iTunes itself, but in the last iPod update I lost some of the album artwork that was already on my iPod. Not much, but some. Weird. I checked in iTunes and it was still there. And- the loss was only in one of the iPod playlists. But again, only some of the old album artwork. Half of it is still on the iPod. So much for always being that guy with the newest software.

Comment by sorch, on 20-SEP-2006 02:10

Totally agree with all the above, I downloaded iTune 7 yesterday and I can't plug my iPod into the computer without it freezing! I wouldn't mind only it's not updating or recharging the iPod at all. Can't import files to the library either. Frustasting and a half.

Comment by Richard, on 21-SEP-2006 06:10

My guess is Apple rushed iTunes 7 in response to Amazon's movie store launch. The competitive pressure overcame their ability/desire/committment to fully troubleshoot the software.

Comment by Andrew, on 21-SEP-2006 07:47

I get the distortion too, it pisses me off when i open a page on firefox i have to pause the song ever time. I dont know what control panel your talkin about i cant seem to find it, help?

Comment by R Yule, on 24-SEP-2006 10:28

What a joke, I upgraded to iTunes 7 a few weeks ago. After upgrading I launched, checked out the new cool looking features and loaded up a full screen game. As the game loaded, the songs started to garble and crackle, I thought the crackling was due to my headset so I switched to the desktop speakers and still had the same problem. As the game fully loaded the songs were playing at hyperspeed, I probably listened to my playlist of 355 songs in a minute, and the song that I previously had on repeat now has 1169 play counts which occured in just under 6 minutes.

The sound playback seems to be a problem whenver I use my CPU/Harddisk on Win XP with an Athlon 64 3200+, or whenever there is another sound, iTunes always seems to stop for a milisecond, or speed up, whenever there is another sound, i.e. MSN sign ins.

I don't tend to listen to my whole library in 10 minutes, and if I did, I would have already modified my mp3 files to 16x speed. What went wrong? Stick with iTunes 6 and I regret upgrading because I can't be bothered rolling back, it sounds like too much bother.. For now I will use WMP11 temporarily.

Comment by Sarah, on 25-SEP-2006 06:15

When I tried to update today [i know, i'm slow], i got a message that said something along the lines of having ton uninstall the software then reinstall?

i've never had to do that before, it just would update.

what's going on?

do i have to uninstall and reinstall?

Comment by Sarah, on 25-SEP-2006 10:14

i don't know what the difference is?

i went to help-check for itunes updates

a box came up saying there was an update [to 7]

i clicked update

then pressed download on the site

then when it downloaded i pressed "save"

then "run"

then a windows installer box came up and loaded

and this is when i got the message:

The installation cannot directly upgrade the version of iPod software found on this computer. Please uninstall the iPod software and try again.

What do I do?

Do i have to find the ipod cd and reinstall it?

Comment by dave, on 26-SEP-2006 13:34

I'm having the same distortion issues when I open Firefox or page over to Word or something. I checked the quicktime sound out and it was set for 16 bit----any other thoughts?

Comment by Adam, on 2-OCT-2006 12:19

I tunes 7.0.1 is now available for download. Lets hope that they have got most of the major bugs fixed!

Comment by Jeff, on 2-OCT-2006 17:34

I installed v.7 when it came out, and half the TV shows in my library no longer appeared on my ipod, and one episode had completely disappeared from my computer. When I tried to get those shows back to my ipod, I got an Error -69. Version 7.0.1 allowed me to add more of the shows, but now about a quarter of them are still stranded on my computer. Absolutely ridiculous.

Comment by gina, on 7-OCT-2006 02:20

my iTunes won't recognise my iPod nano, iTunes opens when i connect my iPod to the computer but there is no way of putting music or photos onto my iPod. any suggestions...?

Comment by LSK, on 10-OCT-2006 11:13

I've been trying to add video to my itunes 7.0.1 library from my PNY attache flash drive, and itunes wont do anything when I drag the mp4s into the library, or click Add to Library...Choose.'

Please help me.

Comment by amanda, on 12-OCT-2006 13:50

Hi

I'm glad I came across this page, because I've been going crazy here!

I downloaded the new iTunes by my friends suggestion and loved it at first.

This was until the first time I tried to plug in my ipod to the computer and it wouldn't show up on iTunes!

My computer recognized it being plugged in, but iTunes wont acknowledge it. Luckily it will still charge my ipod, but this means that I can't load any new songs onto my ipod!

Help!

Comment by Woodenhead, on 14-OCT-2006 04:21

When I "upgraded" to iTunes 7 I encountered the iPod recognition problem as well. Windows sees it, but not iTunes. Reinstall does nothing. All the "fixes" posted on Apple's site and forums solved nothing. I uninstalled it and went back to iTunes 6. Download here:

http://www.filehippo.com/download_itunes/?1249

Be careful when uninstalling because you may lose your music! I use Musicmatch for all of my playback/burning/ripping/tagging, so I had that library as a parent source (I import to iTunes from there); however, I still lost all my playlists. For clarification, I used the latest install of iTunes 7 (Oct 12th) and it still sucks big time. Any ideas as to what the problem is???

Comment by Tom, on 15-OCT-2006 08:36

Installed latest version of iTunes today, and connected ipod.

What a nightmare its been since then. iTunes dosent detect iPod (but Windows does!)

Apple has posted some solutions specifically related to this, but none have worked. These include running msconfig, services.msc to restart ipod services and terminal services and a full uninstall/reinstall of ALL apple software. I even played with regedit and ran ccleaner (ccleaner.com) several times to clean everything out.

A minor improvement was achieved as I can get iTunes to see iPod put its slow, really slow, unbearably slow. Ask iTunes to play a song, delete a track etc takes 5 mins for anything to happen. I even went for a full restore which just locks you out of iTunes despite giving you an animated restore in progress status bar. I left it running for a couple of hours, nothing happened and had to terminate with task manager.

Apple had better fix this soon.

Comment by christine, on 16-OCT-2006 14:06

I was forced to download itunes 7 by the itunes store. I could not purchase from the store it said without itunes 7. Since I downloaded itunes 7 - everytime I plug in my ipod the itunes application quits. This totally sucks.

Comment by Sam, on 18-OCT-2006 14:21

I downloaded the iTunes 7 and for some reason I can't update my iPod. Nor do I even see that option.

Uhh, Help, anyone?

Comment by Kelly, on 19-OCT-2006 07:43

I downloaded itunes 7.0 recently when going out to purchase a few songs and it prompted me telling me I 'had to' download this before purchasing. I did so, purchased songs...synced up my ipod nano and when it was done updating and charging I disconnected it. Then once I did when I went to use my ipod it would turn on and I could see the new songs purchased did sync up however I cannot listen to any of them. It just goes through everything I have on my ipod.. not stopping to play any songs.. and nothing I do will stop it. I can turn it off of course but I've tried to "reset" it and even restore it back to factory settings but my system gives me strange errors when trying to do so.

Help????

Thanks ;)

Comment by Andrew, on 25-OCT-2006 02:42

Hi, I'm another person who has WinXP SP2, iTunes 7.0.1 and an iPod Photo 30GB. On my computer when I plug the ipod in, it takes an awfully long time for the computer to load it / recognise it, and iTunes completely hangs. Hence i cannot update or even view the songs on it. However, i plug it in on iTunes 7.0 at work and it is read / updates fine. I guess my question is, is there anywhere I can download PREVIOUS versions of iTunes? Or am I stuck with 7.0.1.

It would be such a dream to be able to go back to iTunes 6. Or even better, for Apple to actually fix iTunes 7.

Comment by craig, on 28-OCT-2006 00:21

I can't see where to do that. In Quicktime there is a choice in the Quicktime Preferences screen to select (check) Safemode WaveOut only. But I can't find anywhere that is allows me to toggle from WaveOut to DirectX. The other sound out selections are Rate, Size and Channel.

Comment by Ben, on 1-NOV-2006 03:18

I've experienced all of the problems mentioned above from sound distortion and completely slowing my laptop down to not being able to burn cds in iTunes and constant skipping of songs. I'd almost had it with Version 7 and then my nano screen decided to freeze and I really did think that Apple were having a laugh! Version 6 was brilliant and I desperately want it back. Getting a free replacement of my nano (courtesy of Apple) but until it arrives, I'll remain very sceptical about its efficiency!

Comment by Ted, on 5-NOV-2006 08:14

Good God! I just fixed my iTunes 7.0.2... I've been reading blogs for two hours regarding the digital skipping/distortion... I found that because I also have Total Recorder installed, Quicktime looks at that program and sets Total Recorder as the default for Sound Playback & Recording Device. If you have Total Recorder on your hardrive, Go to Control Panel, Click Quicktime, then the Audio tab, then Select Audio Playback and Recording Devices, click Audio tab, in the Sound Playback box change it from Total Recorder in the drop-down option to whatever you used to use before TR. In my case I changed it back to Sigma Tel Audio. Hope this helps someone out there.... I've had no other problems with 7.0.2 so far!

Ted M.

Comment by StevenC_in_NYC, on 6-NOV-2006 14:45

I was having the skipping and too fast playback problems, and, opposite to some of the sugggestions here, I increased my QuickTime audio rate and size settings to fix them. It's not perfect (still speeds up occasionally), but it's much better than it was. (I already did all the other things, from updating my audio drivers to DirectX to making sure I didn't have Total Recorder, etc.). Annoying that none of this comes up on the iTunes support pages or forums. I only found this by looking with Google.

Comment by Carolyn, on 21-NOV-2006 12:35

I've tried downloading iTunes 7. It downloads but will not launch. Help. I've tried everything.

Comment by JJ, on 26-NOV-2006 03:48

I was "forced" to upgrade to itunes 7 with a "new" purchase. All of my songs are garbled/distorted. I use a custom built PC for "recording only", and am finding this annoying especially since my UAD soundcards for

Nuendo work "best with Quicktime (6.5) not QT7 that you "have" to have to run the new itunes. So I downloaded the older "green" version and unistalled the "blue" 7 version. Looks great...though my library is still "blue" and cannot be played or recognized by my old "working" version. Anyone have a clue as to how to go about changing your library for recognition purposes?

THIS is exactly why I switched from MACS to custom PC's two years ago...STABILITY. CRApple, you should be ashamed of yourself, and your "tech support" or lack thereof.

Comment by Phill, on 24-DEC-2006 20:52

I've downloaded itunes and installed it, but when i go to launch it, nothing appears....no error message no itunes no nothing. I've tried downloading itunes version 7 four times to be sure and it still doesn't launch....HELP!!!!! I got my Ipod for Xmas and i wanna use it but i can't!!!!

Comment by Ivan S. Vukcevic, on 1-JAN-2007 08:50

Hi. My friend gave me as a gift iPod 30GB video, black, serial no. 4J549B66TXK. i think he purchase it in USA. It's a Mac formatted iPod. When I put it to my computer (PC Windows XP) for the first time, it gave me this: "Disk not formatted. Format now?". I didn't do anything. Than, I installed iTunes7 and first time it didn't recognize iPod. Later, it show up on it but gave me this strange errors:

1. I know this is Mac iPod and I want to restore it. But, iTunes give this: "iTunes could not contact the iPod software update server because You are not connected to the Internet". I am connected and I dont know what this is.

2. Also, on iTunes when I try to update, it gave this strange error: "The iPod 'Ipod' cannot be updated. The disk is locked and cannot be written to". I am verry sure that I haven't locked my iPod, also my friend who gave it to me.

I am really preoccupied with this, specially because iTunes cannot work for me. I tried to reinstall it, but the same effect. "Locked iPod" and iTunes that cannot connect regardless that I am connected to Internet and I can browse anything except this (Restore and Update). What is happening?

I must ask also can I format my iPod via "My Computer" and right-click on it and "Format" in FAT32? Is it good also?

I need Your help.

Thanx and Happy New Year!

Ivan S:. Vukcevic

Comment by adam dafali, on 7-JAN-2007 02:03

Hi, I'm going absolutely mad with this iTunes 7.0 /0.2 version. It keeps prompting me to update to the latest iPod software 1.2.1 and when I try to update it, it says I'm not connected to the internet when I am. I've tried reinstalling everything, taking off the firewall, there's practically nothing i haven't tried. Is there a problem with the software - HELP!

Comment by Xanda, on 7-JAN-2007 05:21

Sounds like I'm having a similar problem to Phill. When I launch (newest version 7.0.2 on Windows) it throws up that error that goes "itunes has encountered an error and needs to close", and then closes.

The first time I was just upgrading an older itunes version, and when that didn't work I uninstalled and installed from scratch and restarted computer - all that several times and I'm not getting anywhere :(

Comment by stefan, on 8-JAN-2007 07:41

hey folks may somebody help me!! I have been installing both quicktime and itunes together on fully updated windows XP and both won't work. quicktime won't open at all and I can't deinstall it and I can't open .mov files and if I try to open itunes I get the standard windows failure message "itunes had to be shut down ..." and so on - I have been deinstalling it and reinstalling it several times ... and it doesn't work ...

does anybody have a solution to this? plz mail me!! thx

greetz

Comment by Julie, on 9-JAN-2007 05:22

I just bought an iPod nano and found out that I cannot update it without iTunes 7. My problem is that I cannot update my iTunes at all. I have a PC and every time I try to install 7 the installer tells me that "it cannot directly update the iPod software and please uninstall it before trying again." When I try to remove iPod for Windows in the Add/Remove programs menu, the InstallSheild bar fills halfway and the quits. The program is still there.

Comment by Pat Ravey, on 10-JAN-2007 08:05

Like Phill, I can't get iTunes to launch on my Windows XP machine. I installed it mid-December when I bought a 30 gig player and it worked fine, although it was super slow at downloading video. I didn't launch it at all over the holidays, but when I went to launch it January 2, it refused to launch. No error message, nothing. I've spent the last week following various suggestions from discussion boards about reloading, etc. I had a friend who's an expert come over and give it a shot too, but no dice. Quicktime will launch, and both iTunes and Quicktime are successfully downloaded, but iTunes will not launch. Making we wish I bough an iRiver or something...

Comment by Sandy Leitch, on 11-JAN-2007 01:02

Has anyone had this problem with Itunes 7.0.2.16?..........After upgrading iTunes will not play around 80% of my 9000 track library - the ones that won't play also show as "Artwork not modifiable" in the LHS small window although the artwork is viewable in the coverflow screen.

The tracks in the library are all MP3 and play on other players. The 20% that is ok have all been imported recently. I tried to delete some of the unplayable stuff and reimport it but this does not work as itunes appears to import it but it is not there? I dare not plug my ipod in as I am sure it will lose some of the music on it! Any ideas? I have an up to date XP machine with 1 Gb RAM.

Comment by Fowlu, on 14-JAN-2007 23:41

Hi Guys,

I am trying to add some MP4 videos I've downloaded. to the Movie Library but anything i do they won't appear. I've tried add to library, drag and drop, burning to cd & importing but they still won't appear in my movies library.

Anyone know what i'm doing wrong?

It's driving me crazy!!

Comment by Nic, on 21-JAN-2007 11:28

Ok, I've tried everything to fix the crackling problem with iTunes 7.0.2. I have am up to date pc with 1 g ram and amd x2 processor. I really want to love apple, but they're making it very hard.

Comment by john, on 26-JAN-2007 05:25

got an ipod nano for xmas. Downloaded itunes from internet (apparently successfully). When I try to open itunes get message Windows has encountered a problem and needs to close. Also have lost optical drives so unable to play DVDs. Please e-mail help.

Comment by Meghan, on 28-JAN-2007 05:16

I have a black ipod nano and I just got the Nike Plus running kit but I need to update my ipod in order for it to work however I get the message that I'm not connected to the internet but I am. I tried the instructions in this link but it didn't work can you help?

Comment by John Gomes, on 29-JAN-2007 07:52

I've had a mac pro for a few months which I did not use much since I had a much nicer PC fujitsu laptop (much older, lighter, cheaper and more functional than the Mac). My PC was recently dropped during a security check, breaking the backlight, forcing me to use the Mac. It's horrible. Flaky, unresponsive and the key selling point of the mac (I thought) iTunes, is unusable. It hangs in all the ways you mention. Many programs seem to freeze up the UI (including firefox sometimes). I guess Apple makes pretty boxes and software that don't really work. Even the hardware is not great - I find the trackpad on the mac responds oddly far more often than the fujitsu.

Comment by Chantal Tremblau, on 7-FEB-2007 07:35

Hi, I bought an IPOD for my daughter for Christmas,

It seemed to work fine, but itunes.....

I have Windows XP, i downloaded itunes 7.0.2, and each time i connect the ipod it freezes. and it ask me to restore the ipod because it says that it is corrupt but the ipod seem OK. My daughter is telling that sometimes it skipped songs...

I have an Ipod HP 20G. I reinstall itune 7 many times now. Should I erase everything and install another version of Itunes ?

Please help !!!

Comment by Rob, on 17-FEB-2007 08:43

Hi.

I have tries to download 7.02 and half way thru I get this message

Could not get value names for key

Any suggestions

Thanks.

Comment by kirsti, on 25-FEB-2007 13:04

i updated my itunes and now i cant get on it its sayin i hav 2 reinstall itunes 7.1.3 or later as i hav itunes 7.1 installed im confused now as i dont know how 2 get my itunes back 2 the way it was so i cant use my ipod can any1 help me please

Comment by patdude123, on 12-MAR-2007 12:05

It's amazing isn't it! The iTunes media player has devolved from a slim, sleek and highly intuitive piece of ergonomically designed software that was a joy to use into the ugly kludge that bears more than a passing resemblance to a poorly executed bit of Microsoft bloat-ware.

iTunes 7 seems to need to re-analyse my entire library every few days (which at 30+ Gb is a time consuming process)... worse still, iTunes 7 also forgets wher my NAS drive is....

As for 7.1, well 7.1 just doesnt work full-stop.... what a mess.

Comment by dave, on 25-MAR-2007 09:53

On March 22, I was prompted to upgrade my QuickTime to version 7. Naturally I did this without second thought. I already had a version of ITunes on my pc, so when asked i only installed the QuickTime upgrade. During the install process I received an error message saying; A program required could not be run, and the installation rolled back. 6 hours later began to notice that my sound (music, system audio and internet streams) was garbled and very slow. 2 days on and now my whole computer seems to be much slower, and the sound is a joke its so slow!

I've tried nearly everything from virus checks to regcure, to hijackthis. No sign of a virus! My system Restore won't roll back either. Did anyone else have this problem? Someone please help, my music is my life!!!

Comment by Will, on 19-APR-2007 09:33

If you are running Itunes on windows, it leaves itunes helper and the ipod service running after you close itunes.

The ipod service automatically re-enables itself if you disable it. I don't have or want an ipod, so have tried this. If you remove any trace of the ipod service from your pc, it reinstalls when you run itunes.

The only way I've found to stop it running, and wasting valuable memory/cpu time it to go to:

C:\Program Files\iPod\bin and remove all security access from ipodservice (right click, properties, security, advanced, deselect 'allow inheritable...')

You can also stop itunes helper from running by going to:

C:\Program Files\iTunes and removing all security access from iTunesHelper

Hope this helps someone.

Comment by Brian, on 20-APR-2007 14:08

I had the exact same problem as Ivan S. Vukcevic and Meghan with the "iTunes could not contact the iPod software update server because You are not connected to the Internet" message and after trying a number of things to no avail followed the link Meghan had left to the apple info page. I had been unsuccessful myself in finding this page in a previous search, though I did find this page :D

While my own settings were already as described to set, just my bringing this menu up and pressing ok 'incredibly' solved the problem!

I had hoped the updating would also solve my other problem.

That being; the battery charge only lasting something like 2 hours on my iPod 30 video. Not even the 3.5 hours for video (which I haven't been using), nevermind 14 hours.

Defective battery? Weak battery? I know I didn't have this problem with my previous iPod photo 30.

Comment by Lee, on 30-JUN-2007 04:53

This is the exact problem I have except with Firefox:

Unfortunately, that didn't fix the next problem: iTunes 7 skips during playback if you do things like launching a big Word processing document or Internet Explorer 7 loads three sets of home pages in tabs - it seems to be anything CPU/disk intensive causing this.

If I maximize iTunes on top of FF it works fine but minimize it and there goes the skipping. I can't work if it is on top of the browsers. I also tried what you mentioned about the waveout only box checked and that didn't help.

Any other options? I am about to tear my hair out here!

Comment by Lee, on 8-AUG-2007 02:38

Never mind. Finally solved it on my own.

Comment by Pat, on 23-NOV-2007 22:29

I have another bug to report regarding iTunes 7... here's a screen shot...
http://img.photobucket.com/albums/v321/patrick49/screenshot.jpg
As you can see, everythin is green... I wish someone can help me to fix this.. thanks...

Comment by Mike, on 31-JAN-2008 10:23

I got a new HP laptop with Vista a month ago and immediately downloaded itunes 7. I got as far as trying to create an account and got an error message. The message says that they could not complete my request and that an error (-9808) occurred. Apple was good in getting back to me and suggested clearing the "check for server certificate revocation" tab in my internet options. That didn't work as the box would not stay unchecked.
Any suggestions?

Comment by Lani, on 15-FEB-2008 09:12

OMG - Somebody PLEASE Help me! I will be SO Grateful.

I have a 6gb Ipod Mini, yes Mini, that was FULL. No space left, over 1500 tracks. Anyway, yesterday I started cleaning out any tracks I did not need so I could put some new stuff on for a trip to Melbourne on Monday (It's Friday!).

After cleaning it up, I had around 600MB available to add new songs, So I imported the ones I wanted into Itunes. I am running Itunes 7.0.2.16 on Windows 2000 Professional.
However, after the first couple of songs were transfered into my ipod, problems started.
Whenever I would add a song/group of songs, itunes would show 'updating' in the status bar at the top (track 1...track 2... etc etc), then say it was doing the backless playback update, and freeze.
I kept 'end tasking'and reopening it about 12 times, checking the ipod to see whether the songs made the journey, and sometimes they did, sometimes not. Anyway, it was becoming a very slow and frustrating way to update.

Finally it was late (I've been doing this at work), so I left Itunes 'frozen' overnight to see if it was just ridiculously slow, deciding that either I would have to close it in the morning, or the update would have worked. I disconnected our broadband (standard practice) and went home.

However, when I came in this morning, Itunes was closed. I opened it to see if my iPod had updated and to keep working on it. The iTunes summary said that I had 3.93GB Free, and 1.75GB used. I started to panic, and then discovered that there is not a single song on my ipod. I disconnected it, and found that all the Menu's are still there, but all songs, playlists etc are GONE.

Please please please can someone out there help? I am obsessed with my music, and I have to go to Melbourne on Monday. I can't go without my music collection, it's part of my life.

The worst part is that Half of the songs that were on my iPod cannot be reloaded, as the original files were lost on a work computer that formatted. Some of them were very hard to get hold of, as I like a lot of undiscovered music.

I was wondering if there is an iPod data recovery application, or anything I can do to get my music back without having to format.

NB: Itunes kept asking me every time it opened if I would like to update, and I clicked no, don't ask again Every time. The one time i clicked Yes, it said Page cannot be displayed.

I will seriously shout a bottle of wine, or box of chocolates to anyone who can help. I'm SERIOUS!
Many thanks in advance. Lani.