Telecom NZ to move call centres to The Phillipines

By Steve Biddle, in , posted: 11-Aug-2006 10:45

Comment by juha, on 11-Aug-2006 10:53

That's all very well, but where will they move the management to?


Author's note by sbiddle, on 11-Aug-2006 11:10

I'm still waiting to hear who's actually going to run Telecom now that Rod Deane has departed! :-)

Comment by Bung, on 11-Aug-2006 11:21

Did Telecom actually decide anything apart from how little it will pay the contractors responsible for running the call centres?

Comment by Jama, on 11-Aug-2006 11:22

'and no more of Telecom's 1500 call-centre staff who work in the consumer or residential area will be affected. '

Author's note by sbiddle, on 11-Aug-2006 11:31

I personally don't think there is any problem in oursourcing call centers, particularly if it actually makes the customer experience better. This can ovbiously be done very easily if you can have substancially more operators for the same price!

Comment by freitasm, on 11-Aug-2006 11:46

It would be good to have a bit more text here.. Stuff is well known for taking the content out after a month, so this is going to go forever into devnull a bit later...

Comment by juha, on 11-Aug-2006 12:54

US$10 a day is the going rate I hear.

Comment by GingerNinja, on 11-Aug-2006 13:25

Do Slingshot already outsource their call centre? Service from them is pretty poor - the operators aren't actually authorised to do bugger all.

Comment by SpiderNZ, on 12-Aug-2006 21:27

>>Comment by juha, on 11-AUG-2006 12:54

>>US$10 a day is the going rate I hear.

Going rate for what?

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sbiddle's profile

Steve Biddle
New Zealand

I'm an engineer who loves building solutions to solve problems.

I also love sharing my views and analysis of the tech world on this blog, along with the odd story about aviation and the travel industry.

My interests and skillset include:

*VoIP (Voice over IP). I work with various brands of hardware and PBX's on a daily basis
  -Asterisk (incl PiaF, FreePBX, Elastix)

  -xDSL deployments

*Structured cabling
  -Home/office cabling
  -Phone & Data

*Computer networking
  -Mikrotik hardware
  -WAN/LAN solutions

*Wireless solutions
  -Motel/Hotel hotspot deployments
  -Outdoor wireless deployments, both small and large scale
  -Temporary wireless deployments
*CCTV solutions
  -Analogue and IP

I'm an #avgeek who loves to travel the world (preferably in seat 1A) and stay in nice hotels.

+My views do no represent my employer. I'm sure they'll be happy to give their own if you ask them.

You can contact me here or by email at