Since you seem to be such a media savvy person and we know that so many Vodafone staff read Geekzone (so you're sure to get this message) maybe you'd like to add your comments to this post and give us your thoughts on how you will improve Vodafone NZ since it's the start of a new year. Since the buck stops at the top of any organisation are you up to it or are you scared to face those who openly criticise you?
So far in the past 2 weeks your UMTS network has suffered 3 major outages. Your customer service sucks. Your loyalty to long term customers is non existant. You are getting your arse whipped by Telecom because you simply can't bring products to the market that users want. You don't give a crap about on account customers who deliver the bulk of your ARPU and you're failing to actually get new customers. Vodafone used to be a brand that brought innovation to the NZ mobile market and was a company and brand that I truely believed in and would have been proud to work for. Now the brand represents nothing but a failure in the NZ mobile market. If it wasn't for the fact your network is such a cash cow you would have been gone long ago and replaced by somebody who knew how to run a business.
I've just got home after celebrating New Years and had a mate so annoyed by the response he got from customer service he's told them where to stick his $400 a month contract and is going out to sign up with Telecom tomorrow. The least you can do after these ongoing network failures is to compensate your customers but I'll put money on the fact you won't because you honestly don't care.
Bring back Graham Maher. At least he knew how to run a network. Even Larry did better job running an underfunded and under resourced BellSouth.
Happy new year.
Other related posts:
United Airlines pulls out of New Zealand for Southern Hemisphere Winter – AKL/SFO becomes seasonal.
Air New Zealand launches Flexitime Membership (and how it can save you $$$)
Have an interest in retail payments and credit card interchange rates? Here’s your chance to have a say.
Comment by juha, on 1-Jan-2007 10:20
I'm still chasing Vodafone for official comment on what happened, but they're in holiday mode at the moment.
Comment by brett, on 1-Jan-2007 22:36
roaming on JP "softbank" mobile, never had so many problems as here in NZ...
couldn't happen at a worse time of year, can't contact my mates back home :(
Comment by RVD, on 2-Jan-2007 11:44
I still cannot recieve messages from my boyfriend in NZ. He is with Vodafone. So am I but in Australia. Do you know if the problem is fixed?
Comment by RVD, on 2-Jan-2007 13:56
Is there anything I can do? Switch connections? Any ideas? Vodafone helpdesk are NO HELP!
Comment by AJ, on 2-Jan-2007 16:08
I saw this in the printed version of the Herald this morning while on my way back to work: http://www.nzherald.co.nz/search/story.cfm?storyid=000A0BA2-ECB1-1598-BC0683027AF1010F Since arriving in Australia, I've had a terrible time sending SMS'; and I have received one but know there are others. It would appear it's not just international calling and SMSing that's a problem, but problems even for their own customers roaming.
Comment by AJ, on 2-Jan-2007 16:09
I saw this in the printed version of the Herald this morning while on my way back to work:
Since arriving in Australia, I've had a terrible time sending SMS'; and I have received one but know there are others. It would appear it's not just international calling and SMSing that's a problem, but problems even for their own customers roaming.
Comment by psychrn, on 3-Jan-2007 00:04
I believe the "problem " was resolved mid afternoon on the 2nd Jan.
I have been able to send txt for at least 2 days, nearer 3.
Comment by paradoxsm, on 3-Jan-2007 00:06
Well using Vodafone prepay autoroam in australia in 2005 was nothing short of a disaster..... I ended up using my 027 which costs more.... it never missed a beat the entire time I was there... if you see my current blog.. I bought almost the first Telecom global roaming GSM phone.
Comment by AJ, on 4-Jan-2007 11:54
And so it continues with another article in the Herald about it:- http://www.nzherald.co.nz/section/story.cfm?c_id=5&objectid=10417585 Roaming service appears to be back to normal, although GPRS/UMTS data roaming is intermittent. Christmas 2003 saw Vodafone have major roaming issues with Italian carriers, which was very annoying. Calls to the phone rang endlessly, SMS' were not delivered, and you could call out to Italy but not internationally. I have an 021 and 027 phone with me in Australia, and find the 027 service somewhat hit-and-miss, especially with SMS. Caller ID is also extremely unreliable.
Comment by Ben, on 19-Feb-2009 13:57
"Because you simply can't bring products to the market that users want" Vodafone has a far better range of phones and services than telecom. Telecom is a sinking ship, vodafone has been running a GSM network for 14 Odd years and things are finally starting to smooth out. Telecom is going to abandon is base cdma customers to move to a pure 3g network forcing them to buy only the lastest( expensive ) mobiles. Because Vodafone have based there 3g network on an exsisting gsm network even 10-12 YO phones still work. When telecom switch to 3G in june it will be a complete and utter mess, they dont no what there getting into. Telecoms promissing to deliver a network in june that vodafone have had for four years. PS: Look at the telecom website and you will find alot of hollow promises and no facts. Note telecoms official disclaimer... "Because these statements are forward looking, TCNZ's actual results could differ materially." B.
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