"A Hamilton woman who entered a television text competition is fuming that her mobile phone provider refuses to do anything to stop money being taken from her. "
Hellooooo..Welcome to the real world.
I personally think premium rate SMS competitions should be banned in NZ but the simple fact is they aren't. Why is this woman bleating to the media however that Vodafone are some how to blame? If you want to be unsubscribed from the service pay your $3 to send in a TXT which will stop the service.
For once I want to defend Vodafone. I'll be annoyed if you refund this customer due to her stupidity. Compare it to another real world scenario - should Holden be responsible for your speeding tickets if you get caught speeding in one of their cars?
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Have an interest in retail payments and credit card interchange rates? Here’s your chance to have a say.
Comment by TinyTim, on 11-Jan-2007 14:52
Generally agree, the small print on the ads tell you what's coming. However it's still a scam, existing solely to make loads of money. But wasn't there a similar story on the news last night or so, with a 12yo girl caught in the same trap - and don't the ads say you have to be 14? Who takes the responsibility for ensuring the people who enter are eligible?
Comment by tonyhughes, on 11-Jan-2007 15:26
Should be illegal as a scam, but as pointed out, its not illegal. Its not the telcos fault, but I beleieve they should simply refuse this kind of promo on their networks. Its just soooo wrong in every way.
BUT, at the end of the day, if you dont read the conditions that are displayed, then you shouldnt go crying to anyone for losing your money.
What would I do if my kids got caught up in it? Uhhh dunno. If I couldnt get a resolution from the company concerned, I would do some digging (its amazing what info you can find on the internet, and simply by calling people and bullshitting or asking nicely), and I would confront them, or slash their tyres or something.
(Disclaimer: the entire comment above could be false.... or something)
Comment by SNicolle, on 11-Jan-2007 21:47
they should be banned, but all in sundry probably make a decent premium off it
Comment by Gerard, on 16-Jan-2007 09:21
I was taken in by this but I did not send the text, my wife did. I have looked at these adverts since and cannot read clearly the small print from my arm chair in front of the TV I believe it is very irresponsible that Vodafone will refuse to block a number that a customer requests. Where's the customer service? or does the customer not matter, is vodafone the telecom of the cellphone market?
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