Essentially they used their old content, added some flash new graphics and well.. they went live with it.
Therein lies the problem. If you employ monkeys and pay them peanuts you get a crap result.
Looking at some of the information on the Vodafone site it looks like this new website was ready to go live towards the end of March but was delayed. The problem is information that was updated on the old Vodafone site since then hasn't been updated on the new site.
Lets have a look at Google's cache of the Vodafone website last week here detailing You Choose. Now look at the new site here
If I was to read this I'd believe that TXT2000 is no longer a Vodafone product on You Choose. TXT1000 is now back! Yippee that respresents great value for money. But hang on here you say it is available. What's the deal?
How about this page here compared to the old cached page here?
According to Vodafone you can now send TXT's to 021/029 numbers as part of your monthy included TXT's. What a shame that's not the case and you'll be charged 20c if you send a TXT to a 021 or 029 number ported to Telecom. Where's the Commerce Commission when you need them? You finally edited the old site to reflect portability, did you run out of peanuts to feed the monkeys to get them to stay and update the new one before you cut over to it?
We can then go and have a look at the rest of the "new" site.
How about Push to Talk? Don't worry the pricing plan expired in 2005 or was that 2006? It's just sooooooo confusing.
Want to download some music? $3.50 sounds expensive for a music download but that's what the site says so it must be true... Or maybe it's the $1.99 listed on this page? I'm getting confused. Are you?
How about looking at roaming? This page links to this URL but unfortunately you get an HTTP/405 if you try it.
I'd list a few more but then I'm about to head off and watch last night's Boston Legal on my PVR.
How can a big multi national telco have such a poor website? These mistakes aren't anything new, the Vodafone website has been a disgrace for a long time. I've posted numerous blog posts in the past and despite Vodafone actually reading them (because mistakes I have pointed out have been fixed very quickly) it's obvious nobody in the company really cares which is a shame really. I'd even offered to proof read the site and look for errors in return for a month's free calling which is a bargain considering my bill is only around $100 but you're obviously not interested. Peanuts must be on special at Pak 'N Save this week.
Other related posts:
United Airlines pulls out of New Zealand for Southern Hemisphere Winter – AKL/SFO becomes seasonal.
Air New Zealand launches Flexitime Membership (and how it can save you $$$)
Have an interest in retail payments and credit card interchange rates? Here’s your chance to have a say.
Comment by paradoxsm, on 2-May-2007 21:11
Telecom's website is even worse.... No wonder we all use the smaller telco's whom provide such amazingly innovative and reliable service!
The "base plans" are even harder to find now.. go to this page
And select the drop-down list, nope, no base plans.... Get plans are in there and they are not even offered any longer!
you need to click on the left hand menu, "on-account plans" then it appears magically.
Yes the new website is horrid, Yet another "make it glitzy" attempt at the most possible rushed deadline.
Comment by paradoxsm, on 2-May-2007 21:17
Cont (got cut off!)
No wonder we all use the smaller telco's whom provide such amazingly innovative and reliable service! Along with with website that are both simple, and infomrative and perfectly functional in IE4 and usually have excellent account management portals that load in seconds!
Comment by juha, on 2-May-2007 21:39
Vodafone needs to be careful because the website is effectively an advertisement for the products and services it sells. Ditto Telecom.
Comment by chiefie, on 3-May-2007 08:33
Both companies need to consult an information architecture firm to sort out their web content information.
Comment by hamo, on 3-May-2007 10:14
I can sympathise to a certain extent. Sometimes you just don't get the help that you need to keep website content up to date. A web administrator/content manager can only keep the content up to date if they're kept up to date themselves. It's not always easy to institutionalise change in business processes to include web publishing or even monitoring, especially when it puts extra work on peoples' plates.
Comment by d_b, on 3-May-2007 18:17
You've got a bit of cheek.
Show us all the big corporate websites that you've migrated.
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