TCL cable users

By Steve Biddle, in , posted: 15-Jul-2006 16:21

Any TCL cable users in Wgtn & Chch on older plans should be receiving by snailmail a letter detailing IP and plan changes that will take effect over the next month or so. I have known this was coming since before Xmas and it is to move the remaining users on old plans that are on an ancient Saturn billing system over to the new plans which are on the newer billing system.

TCL are automatically moving you to what they consider the most appropiate plan, however those who have been users for some time will know that national traffic is charged at 1/10th of the rate of international traffic on these old plans so for example on my old 5GB plan I use around 20GB of traffic per month - typically around 1.5GB - 2GB per month of national traffic (which equates to 15GB-20GB of total traffic) and the remainder of my 5GB is international traffic. Because TCL think peering is evil and no longer peer domestic traffic billing national traffic seperately can now be very difficult as you may end up leaving NZ and then coming back to view a NZ based site. Originally all traffic between cable modems was also zero rated so you could also xfer files or play games with a friend on cable for free however recent IP ranges have charged this as national traffic.

TCL want to move me to their HighSpeed 10GB plan. Their letter tells me "You'll be pleased to know that on this new plan you will no longer be charged for cable modem rental and you will benefit from 10GB of traffic, a speed increase and a reduced cost". Thanks but no thanks TCL. Moving me to the 10GB plan will give me 1/2 my current data usage which means I'll have to upgrade to the 20GB plan which costs more than I currently pay so I won't be saving anything.

There is also no mention at all that the national/international data split will be removed so this change is going to annoy a *lot* of people, especially those people who have purposely not upgraded because they would lose this.

So TCL, what compensation are you going to offer users who now have to pay more for the same service? You have the best residential high speed internet service in the country but changing the terms & conditions of accounts is not a way to make friends. At least when Vodafone removed my unlimited offpeak calling they paid me $500 compensation!


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sbiddle's profile

Steve Biddle
Wellington
New Zealand


I'm an engineer who loves building solutions to solve problems.


I also love sharing my views and analysis of the tech world on this blog, along with the odd story about aviation and the travel industry.

My interests and skillset include:

*VoIP (Voice over IP). I work with various brands of hardware and PBX's on a daily basis
  -Asterisk (incl PiaF, FreePBX, Elastix)
  -Polycom
  -Cisco
  -Linksys
  -Patton
  -Zyxel
  -Snom
  -Sangoma
  -Audiocodes

*Telecommunications/Broadband
  -xDSL deployments
  -WiMAX
  -GSM/WCDMA
  -WiFi

*Structured cabling
  -Home/office cabling
  -Phone & Data

*Computer networking
  -Mikrotik hardware
  -WAN/LAN solutions

*Wireless solutions
  -Motel/Hotel hotspot deployments
  -Outdoor wireless deployments, both small and large scale
  -Temporary wireless deployments
   
*CCTV solutions
  -Analogue and IP

I'm an #avgeek who loves to travel the world (preferably in seat 1A) and stay in nice hotels.


+My views do no represent my employer. I'm sure they'll be happy to give their own if you ask them.


You can contact me here or by email at stevenbiddle@gmail.com

twitter.com/stevebiddle