TCL are automatically moving you to what they consider the most appropiate plan, however those who have been users for some time will know that national traffic is charged at 1/10th of the rate of international traffic on these old plans so for example on my old 5GB plan I use around 20GB of traffic per month - typically around 1.5GB - 2GB per month of national traffic (which equates to 15GB-20GB of total traffic) and the remainder of my 5GB is international traffic. Because TCL think peering is evil and no longer peer domestic traffic billing national traffic seperately can now be very difficult as you may end up leaving NZ and then coming back to view a NZ based site. Originally all traffic between cable modems was also zero rated so you could also xfer files or play games with a friend on cable for free however recent IP ranges have charged this as national traffic.
TCL want to move me to their HighSpeed 10GB plan. Their letter tells me "You'll be pleased to know that on this new plan you will no longer be charged for cable modem rental and you will benefit from 10GB of traffic, a speed increase and a reduced cost". Thanks but no thanks TCL. Moving me to the 10GB plan will give me 1/2 my current data usage which means I'll have to upgrade to the 20GB plan which costs more than I currently pay so I won't be saving anything.
There is also no mention at all that the national/international data split will be removed so this change is going to annoy a *lot* of people, especially those people who have purposely not upgraded because they would lose this.
So TCL, what compensation are you going to offer users who now have to pay more for the same service? You have the best residential high speed internet service in the country but changing the terms & conditions of accounts is not a way to make friends. At least when Vodafone removed my unlimited offpeak calling they paid me $500 compensation!
Other related posts:
Fairfax takes journalism ethics and integrity to a whole new low with Stuff fibre
Why are airport taxes and service charges so high on Trans Tasman flights between New Zealand and Australia?
Flight reviews – Air New Zealand NZ87 Auckland (AKL) to Hong Kong (HKG) in Premium Economy and Air New Zealand NZ 80 Hong Kong (HKG) to Auckland (AKL) in Business Premier on the 777-200ER
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