Flight Review Air New Zealand NZ9 – Honolulu (HNL) to Auckland (AKL)

By Steve Biddle, in , posted: 8-Jun-2014 16:26

I haven’t had a lot of time for blogging in recent months but a 10 day holiday in Hawaii has given me some motivation to get a little closer to finishing some longer posts I’d started writing. What better way to get back into things than a flight review - I love to travel, and to me getting to or from your destination is a major part of the fun!

At present Air New Zealand are operating 767-300 aircraft on the Honolulu sector. While I love flying on the 767 it’s safe to say these aircraft have seen better days and are starting to look pretty tired. Air New Zealand’s remaining 767 aircraft are all being replaced by 787 Dreamliner’s that start to arrive in the coming months, and all 767s will be retired from the fleet over the next 18 months. The 767 offers an old style Business Class offering (no lie flat) and Economy class. It does not feature any Premium Economy seating. Having flown Business Class on the 767 on a number of occasions it’s safe to say it’s a very tired offering by modern standards, particularly for night flights as it doesn’t offer lie flat seats. You do however get the great Business Class food and drink options. If you’ve got Airpoints Dollars to burn on an upgrade it’s worth it, but if you’re paying full price you’d have to question whether it’s worth it.

Check-in at Honolulu airport was a breeze. There was a separate Premium check-in queue but just over 2 hours out from the flight as there were very few people around. Once check-in was completed it was a quick walk to the TSA security screening. Anybody who flies in or to the US regularly knows how bad this can be. As a HVC with Air New Zealand (Airpoints Gold) I was able to use the Gold priority queue. From joining the queue to being screened was around 15 minutes, I’d estimate it’d probably be another 10-15 minutes for those not in the Gold queue.

Air New Zealand don’t have a Koru lounge at Honolulu airport so they share the JAL Sakura Lounge which is also used by American Airlines and all other OneWorld airlines. This is by no means the world’s best lounge, but it serves it’s purpose. It also does mean you don’t have to wait in the non air conditioned airport (which is all open air) as access to the air conditioned  gate lounge is only available once the arriving NZ10 flight has landed and all passengers offloaded which is roughly 1hr before departure. It can be quite uncomfortable sitting around in the airport in the evening if it’s humid.

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The design and styling of the lounge is nothing amazing but there is plenty of seating as there are very other flights at this time of the evening. Being a JAL lounge it’s pretty basic, as are many Japanese airport lounges. The biggest downside of the lounge for many travellers is the lack of any shower facilities, so make sure you don’t come to the airport after a day at the beach looking for one before your flight. Toilets are also not located in the lounge, but in the hallway just outside the lounge entrance.

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If you’ve come to the JAL lounge expecting a gourmet meal you’ve got the wrong lounge – but the offering is fine if you’ve just after pre flight snacks. An assortment of sandwiches, cut fruit, a vegetable platter, soup, bread, snack mix and cheese & crackers were on offer offer. You can wash this down with the usual range of juice, soft drinks, liquor and beer, with Steinlager Pure being offered in the lounge for Air New Zealand flights.

Pre-boarding was announced and it was about a 5 minute walk to the gate. I’ve flown from Honolulu several times and announcements have always been made before actual boarding has started, so you don’t necessarily need to rush off immediately.

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I was located in seat in the front of the economy cabin in 13B. The 767 features Business Class and Economy product but like other short haul Pacific flights offers the Seats to Suit options – meaning you can buy a Seat only, Seat+Bag, Works (seat+bag+meal) or Works Deluxe which also guarantees a neighbour free policy. As the 767 Economy has a 2-3-2 seat plan Works Deluxe customers are located in the middle of the forward economy cabin with the middle seat remaining free. The outer seats in this cabin are Frequent Flyer seats available to high value customers with Koru, Gold or Gold Elite status. Seats 10AB are ideal in this cabin as they offer more leg room due to the pilot rest area located in front of the cabin. Leg room is no different however to the remainder of the Economy cabin.

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The 767 features seat back IFE in every seat with a selection of music and movies. On the Seats to Suit flights movies are not available to passengers who purchase seat only fares (but can be purchased in flight if you have a credit card). The Panasonic IFE system on both the 767 and shorthaul Airbus A320 is a very unreliable system that’s prone to issues. In probably 20 flights on 767 and A320 aircraft in the past 18 months I’ve experienced at least 4 or 5 full system reboots midflight performed by the crew to resolve issues, and it’s very common for crew to have to reboot individual seats due to issues. If you experience IFE problems make sure you let the crew know as a reboot will typically fix this.

Pushback was a couple of minutes past our scheduled departure time. Our departure was runway 8R which is known locally as the reef runway. This is a long taxi (around 15 minutes) from the gate but offers fantastic views of Waikiki from the left side of the plane.

Once we had reached cruise the service began

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On offer for dinner was the chicken or the beef. Neither were particularly inspiring. I had the chicken pasta and didn’t finish it because (I’m being brutally honest here!) it just tasted terrible. The salad was nice, as was the melon ice cream. A bread roll would have been nice. Followed just behind was the drinks trolley offering the usual selection of drinks. It was interesting to see Air New Zealand now offering Moa Beer on flights but with an $8 per bottle surcharge. You’d have to be pretty stupid to pay this for a very average beer (I wouldn’t drink a Moa even if you paid me $8).

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Breakfast was scrambled egg with chicken sausage, tomato, potato wedges and a muffin. Not a bad offering.

For customers who haven’t chosen to purchase a meal a number of snacks are available for purchase. Coffee, tea and water are complementary.

Our arrival into Auckland was on time however there was a delay with bags, something that be common early morning with a number of flights from the US, China and Perth all arriving around the same time. Overall the flight was a good one with good crew with good service.



Other related posts:
Air New Zealand launches Flexitime Membership (and how it can save you $$$)
Have an interest in retail payments and credit card interchange rates? Here’s your chance to have a say.
Fairfax takes journalism ethics and integrity to a whole new low with Stuff fibre








Comment by freitasm, on 8-Jun-2014 17:24

That food looks really bad. They managed to drain all the colour from everything there... 


Author's note by sbiddle, on 8-Jun-2014 17:29

The food will be American - the fact it has no taste or colour shouldn't be surprising!


Comment by chiefie, on 8-Jun-2014 19:25

Man, wish I could be travelling soon.. itching for a long-haul flights but can't seem to find 1) time, 2) finance, and 3) destination. :-(

p/s: Just a pet-peeve, plural term should not have apostrophe (e.g. 767s or Dreamliners, not 767's or Dreamliner's as those would be "possessive").


Comment by allan, on 9-Jun-2014 10:01

Thanks for that. About to fly NZ10 to Honolulu on Saturday. Food may be a little better going that way :)


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Steve Biddle
Wellington
New Zealand


I'm an engineer who loves building solutions to solve problems.


I also love sharing my views and analysis of the tech world on this blog, along with the odd story about aviation and the travel industry.

My interests and skillset include:

*VoIP (Voice over IP). I work with various brands of hardware and PBX's on a daily basis
  -Asterisk (incl PiaF, FreePBX, Elastix)
  -Polycom
  -Cisco
  -Linksys
  -Patton
  -Zyxel
  -Snom
  -Sangoma
  -Audiocodes

*Telecommunications/Broadband
  -xDSL deployments
  -WiMAX
  -GSM/WCDMA
  -WiFi

*Structured cabling
  -Home/office cabling
  -Phone & Data

*Computer networking
  -Mikrotik hardware
  -WAN/LAN solutions

*Wireless solutions
  -Motel/Hotel hotspot deployments
  -Outdoor wireless deployments, both small and large scale
  -Temporary wireless deployments
   
*CCTV solutions
  -Analogue and IP

I'm an #avgeek who loves to travel the world (preferably in seat 1A) and stay in nice hotels.


+My views do no represent my employer. I'm sure they'll be happy to give their own if you ask them.


You can contact me here or by email at stevenbiddle@gmail.com

twitter.com/stevebiddle