I’ve stayed at a few different hotels near San Francisco airport in recent years, but I’d never stayed at the Hilton. As I have Gold Status with hhonors, Hilton’s loyalty program, I thought I’d check it out.
The hotel is located only a few miles from San Francisco airport and has plenty of parking both at the hotel, and at an airport long term parking lot which is located next door. As I was flying in and out of San Francisco International Airport, I took advantage of their free hotel shuttle which runs from the airport. The market for accommodation near the airport is a very competitive one, with free shuttles the norm for all hotels. These shuttles are all run by private transportation companies rather than the hotels themselves, and as most of the big hotel chains feature several of their hotel brands near the airport, the shuttle will typically serve a number of hotels. Shuttle pickup areas are outside each of the four terminals at SFO. I waited for around 15 minutes for the shuttle to arrive, a timeframe that’s fairly typical of other recent experiences.
Upon arrival at the hotel I was greeted at the front desk by a super friendly staff member and check-in was a very quick process. Due to my hhonors Gold status I was upgraded to a room on the Executive Floors, and a request to change to a room with an airport runway view was quickly processed after discussing with another staff member what free rooms would have the best view. The hotel was very busy with a number of people checking in, and a function that was also on at the same time.
The room was a nice size, with a King size bed, great desk space, good size TV with all channels being digital. Nothing annoys me more in a hotel that a TV system with analogue content, often with video that’s not even in the correct aspect ratio. WiFi coverage and performance was good, and as a hhonors Gold member I receive free internet at all Hilton hotels. Hilton take pride in their bathroom products, and it’s safe to say I do have a nice collection now! :-) The room also featured a window that could be opened.
And the view out my room window of the the threshold of runway 28L and 28R at SFO.
Executive floor rooms at any Hilton location include access to the Hilton Executive Lounge. This lounge offers a good place to work with access to PCs, newspapers, and food and drinks throughout the day. Breakfast is served in the morning and canapés and drinks (with a cash bar) in the evening. At other times of the day soft drinks, water, and light snacks and cookies are available.
I stopped by briefly to snack on the canapés before heading out to enjoy the beautiful evening. The selection was fairly typical of a US platter, with a great vege selection, fruit, cheeses and bread. If you were simply after a light dinner, it could easily fill the spot.
The hotel features a well equipped gymnasium and indoor poor, and a bar area and restaurant on the ground floor. The bar was quite busy when I stopped by with a number of airline crews (there seemed to be a lot staying at this hotel) eating at the restaurant.
The executive floor rooms feature a turndown service which is still something I really love in a hotel. Coming back to find nice chocolates by my bed at night is always going to win a chocoholic such as myself over!
The bed was a very comfortable Hilton bed, with great sheeting and pillows. The hotel doesn’t appear to offer a pillow menu, but with the number on offer on the bed there was no need. Noise from the airport wasn’t an issue, but traffic noise from the nearby freeway could be faintly heard, but was certainly nowhere near loud enough to cause any issues. My only real complaint about the room was the air conditioning and ventilation system. A loud extractor fan in the bathroom that couldn’t be switched off meant I had to sleep with the bathroom door shut. Likewise the air conditioning system in the room itself was so noisy that sleeping with it on would be virtually impossible. Luckily the room wasn’t hot, so there was no need for this to be on.
I woke up feeling refreshed and after a great shower with good water pressure I headed to the Executive Lounge to check out the breakfast options. While it’s no substitute for a full buffet breakfast, the food selection on offer was great with cereal, yoghurt, fruit, break, pastries, eggs and sausages on offer. It was enough to leave me feeling very content.
I checked out of the hotel after breakfast and left my bags there for the day to head into San Francisco for the day before my evening flight back to New Zealand. Access to public transport from the hotel is a little tricky due to it’s location. The easiest access to the BART subway system is from the airport (which you can get to via the free shuttle), or from Milbrae station which is a short taxi ride away. Closest access to the Caltrain is from Burlingame station which can be accessed by a free shuttle bus that runs between several nearby hotels and downtown Burlingame throughout the day, or once again via taxi or rideshare service such as Uber (which is cheaper than a taxi).
Overall staying at the hotel was a great experience, and the front desk and bell staff were all very pleasant to deal with. I’ve grown fond of Hilton in recent years, and this experience has certainly added to my positive experiences with the brand.
Other related posts:
United Airlines pulls out of New Zealand for Southern Hemisphere Winter – AKL/SFO becomes seasonal.
Air New Zealand launches Flexitime Membership (and how it can save you $$$)
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