Bad webpage design

By Steve Biddle, in , posted: 26-Jul-2006 11:31

I've got a Brother 1820C fax machine which has a dreaded "machine error 41 message"

http://www.fixyourownprinter.com/forums/inkjet/23050

Basically brother have built lots of faulty printers and faxes that bring this error up and a quick Google search shows this is a fairly large scale problem!

I've just tried to contact Brother NZ to see what they will do about it. Thanks but no thanks, I don't want to pay $1.99 per minute for an 0900 number.

Their other means of contact is a web form

http://www.brother.co.nz/public/support/helpdeskEnquiryForm.asp

This has to be the worst piece of web design anywhere. Only alphanumeric characters and numbers are permitted. This means you cannot use any non alphanumeric characters including simply full stops, commas or anything else that are common in English , . ' that is not an alphanumeric character. This resulted in me taking over 10 minutes submitting my enquiry until it would finally work since I tend to use punctuation in my writing and not try and write a letter in txt speak!





Other related posts:
Air New Zealand launches Flexitime Membership (and how it can save you $$$)
Have an interest in retail payments and credit card interchange rates? Here’s your chance to have a say.
Fairfax takes journalism ethics and integrity to a whole new low with Stuff fibre




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Comment by freitasm, on 26-Jul-2006 11:45

Oh... As bad as Mcdonald's New Zealand, which is using Frontpage to create their site and the contact forms is broken (it appears the server does not have the Frontpage extensions). Ah, and e-mails to webmaster@mcdonalds.co.nz go unanswered. Well done guys! Welcome to the Internets, a series of tubes (R)!


Author's note by sbiddle, on 26-Jul-2006 16:19

Just as an update, I did get a email response from Brother within 2 hours which is a good move!


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Steve Biddle
Wellington
New Zealand


I'm an engineer who loves building solutions to solve problems.


I also love sharing my views and analysis of the tech world on this blog, along with the odd story about aviation and the travel industry.

My interests and skillset include:

*VoIP (Voice over IP). I work with various brands of hardware and PBX's on a daily basis
  -Asterisk (incl PiaF, FreePBX, Elastix)
  -Polycom
  -Cisco
  -Linksys
  -Patton
  -Zyxel
  -Snom
  -Sangoma
  -Audiocodes

*Telecommunications/Broadband
  -xDSL deployments
  -WiMAX
  -GSM/WCDMA
  -WiFi

*Structured cabling
  -Home/office cabling
  -Phone & Data

*Computer networking
  -Mikrotik hardware
  -WAN/LAN solutions

*Wireless solutions
  -Motel/Hotel hotspot deployments
  -Outdoor wireless deployments, both small and large scale
  -Temporary wireless deployments
   
*CCTV solutions
  -Analogue and IP

I'm an #avgeek who loves to travel the world (preferably in seat 1A) and stay in nice hotels.


+My views do no represent my employer. I'm sure they'll be happy to give their own if you ask them.


You can contact me here or by email at stevenbiddle@gmail.com

twitter.com/stevebiddle