IRD Online Services ... sucks.

, posted: 4-Jul-2011 17:52

So finally I manage to convince myself that this would be a good time to file my IR3 before the 7th July deadline, after procrastinating for the last couple of months.

Filing an IR3 online now requires using the "Online Services" at IRD (previously you could use a DLN), I used it last year too and it wasn't that bad.  So anyway, I login, not only is there no ability to file because "Information is currently unavailable", but it also tells me that I have no returns due this month.

Somehow I doubt that IRD would accept me not filing based on that though.  So I send them a "Secure Email", the thank you response for that indicates that they "attempt" to reply within 15 days.  FIFTEEN DAYS.  

Gah, maybe I'll try in the middle of the night or something.  Or print out the form.  If that is even still allowed.


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Comment by sbaird, on 4-Jul-2011 20:11

I tryed to do the same and got the same error.
Hope they fix it soon,
Thats one way to stop people getting a refund i guess,

Comment by sbaird, on 4-Jul-2011 20:17

Also tryed calling they but due to congestion bla bla try our website!

Comment by alasta, on 4-Jul-2011 21:16

If you think their online system is bad then just wait until you have to experience the trauma of dealing with their call centre. 

Honestly, the best thing you can do is sit down with a pen and paper, complete the IR3, and post it off. It's less hassle than anything involving any interaction with their staff or systems.

Comment by lapimate, on 4-Jul-2011 21:22

Are you looking at the correct income year ie 1 Apr 10 - 31 Mar 11?

logoff/logon to "My Overview"
Income tax select "More Detail" >>
Select tab "Earnings Information" then scroll to end of page and select "View another tax year" [1 Apr 2010 - 31 Mar 2011]

Author's note by sleemanj, on 4-Jul-2011 22:29

FWIW, on the off chance I tried but it doesn't work in IE either.  Chrome & Firefox on Linux, and IE on XP, all the same result, completely useless.

Author's note by sleemanj, on 5-Jul-2011 01:13


Doesn't apply as I am self employed, so they have no earnings info anyway.

I followed your directions anyway on the off chance, and, it doesn't change anything.

Comment by mg, on 5-Jul-2011 09:24

Don't worry, if you do the old pen and paper way as I did, you get a letter back in the mail advising that the 'try' and process everything within 10 weeks.

Comment by wreck90, on 5-Jul-2011 12:44

I used the online services to do this years tax return.

It is great, as they do the calculations for you.

However, it took me a while to get it done. The site was often down, or slow to the point of unusable.

I wonder what the problem is, can it not handle much traffic?

If I turned this site in as a school project, it'd get a D.

Author's note by sleemanj, on 5-Jul-2011 13:10


Doesn't apply as I am self employed, so they have no earnings info anyway.

I followed your directions anyway on the off chance, and, it doesn't change anything.

Author's note by sleemanj, on 5-Jul-2011 13:12

Surprisingly, it is working today.

When it does work, it's not a bad process.  Suggestion though IRD, for the question asking how much provisional tax has been paid, you already know that so how about filling it in without me having to go hunt for it.

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James Sleeman
New Zealand

PHP Programmer Extraordinaire

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