The Keynote for this year's Tech Ed New Zealand was delivered by Lou Carbone. I had the opportunity to chat with Lou about his keynote afterwards in the media room and I was as impressed with him after the keynote as during.
It was in my opinion the most interesting keynote I have ever attended. I have been to International CES, Microsoft MVP Summit. I've seen Bill Gates three times already (twice at International CES, once at Microsoft MVP Summit), I have seen Steve Ballmer, and numerours other people.
But Lou delivered a great message - about user experiences. About emotional experiences and how companies fail at delivering those, and how companies who succeed in doing this do so well in the marketplace.
He had the right visual support at the right time, his voice, and most importantly the content were right on the mark.
I bet many of the technical people present there today didn't realise, until now, the impact of their contributions. I hope they do now.
Lou Carbone also authored the book "Clued In: How to Keep Customers Coming Back Again and Again" (Amazon link). If you are attending the Tech Ed, look for a discount voucher in your swag bag!
I am not the only one impressed. Kev Dally liked it too. And Nigel has posted a "behind the scenes" story about this keynote.
Other related posts:
Registrations open for Microsoft Tech.Ed New Zealand 2010
Connect with your local .Net user groups
Microsoft Tech.Ed Online: Office and UC
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