Trademe Restrictions On In-Debt Customers

By tonyhughes Hughes, in , posted: 25-Oct-2006 17:41

With 300 feedbacks on Trademe, my partner and I are not the hugest Trademe members, but probably considered to be in the 'active' group of 'home' buyers and sellers.

We sometimes go on a selling spree, and clear out unwanted items, which sends our TM account into debt.

Once you are in debt, you have very little opportunity to ask questions, before the feature is restricted - fair enough - pay us the money you owe, or no more usage.

After being in this position since the other day, I wanted to buy something today, and clicked buynow - not remembering about my lack of credit.

To my surprise - it went through (I remembered the moment i clicked the button...).

Sooo... they wont let me ask questions on auctions, but they will let me buy items - which is a revenue producing activity for them.

C'mon Trademe - look at peoples history - if they are over 100 feedbacks, and normally top up within a month or so, why not continue full-service?

I have never moaned about fees, and am not about to, but I do think that rewarding good customers with offerings that dont cost you anything would be a good way of maintaining relationships.

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Comment by MissD, on 26-Oct-2006 11:14

Sounds like a pretty fair system though, and if you think about how many members they have, imagine if 50,000 of them went into debt and then never used the site again (who knows). It seems easy to top up and you only have to credit it $10 i think?

Author's note by tonyhughes, on 26-Oct-2006 11:17

It is easy to top up, and im not talking about letting everyone away with it, but just 'active' members, with a good history of topping up, and helping the Trademe empire (cue dark music), grow.

Author's note by tonyhughes, on 26-Oct-2006 11:18

Those who read my blog regularly will know i am a TM fan, and like the way they do business most of the time, and this really is only a minor annoyance, but its good to comment on the bad as well as the good. Maintain the balance of the cosmos and all that...

Comment by mike, on 26-Oct-2006 14:43

What's the current situation? Two weeks in debt before question/feature restrictions? Technically Trade Me 'prepay' accounts should never be allowed to go into debt anyway should they? It's a slippery slope once you single out groups of customers for special treatment like you're advocating.

Author's note by tonyhughes, on 26-Oct-2006 14:46

they single out groups of customers for things like the buynow feature being able to be put on an auction, or withdrawing bids or auctions...

ot sure what the time period is, I believe it was less than one week this time around.

If you have one cent credit, you can list an item, and it might sell for $5000 and bang - you have a big success fee. Just like a bank will send you into OD, even if you dont have that facility, should your fees exceed your balance.

Comment by Kingsize, on 26-Oct-2006 18:25

If it's that big of an issue for you then use another trading site.However I'm sure you'll want access to the largest audience possible so because of that you'll have justl have to grin and bear it.

Author's note by tonyhughes, on 26-Oct-2006 19:11

Im merely offering some publicly viewable feedback to them... I aint about to jump ship on this one little matter....

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