"Perfect Ink" aftermarket ink cartridge disaster

By tonyhughes Hughes, in , posted: 12-Jan-2008 13:58

While in The Warehouse a few weeks back, spotted cheap ink cartridges for my Brother MFC210c, and figured I would give them a whirl - $22.90 for all three colours.

What a mistake!!

One cartridge doesn't register in the machine, one shows up as empty, and one shows up as nearly empty.

Our Guarantee: This inkjet cartridge is guaranteed against defective material and workmanship. This guarantee is null and void if the product is misused, damaged or tampered with.


I'll go with defective workmanship I think - that and the 'compatible' part.

[Edit: Te WareWhare gave full refund no quibbles, then I bought genuine cartridges from Harvey Norman, inserted them, and printer recognised straightaway I had put new carts in and confirmed this with me, then did a short self test, and all inks showing as full. Why didnt I just do this in the first place!?!]

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Comment by alasta, on 12-Jan-2008 19:51

When I worked at Warehouse Stationery I lost count of the number of people who I came across with inkjet print heads that had been destroyed as a result of using poor quality aftermarket inks.

What a lot of people don't seem to realise is that inkjet ink is precision engineered and you only have to have very minor contamination or a slightly incorrect viscosity to cause major damage to your machine.


Comment by grant_k, on 12-Jan-2008 20:54

"I bought genuine cartridges from Harvey Norman, inserted them, and printer recognised straightaway I had put new carts in and confirmed this with me, then did a short self test, and all inks showing as full. Why didnt I just do this in the first place!?!]"

It's interesting to hear of your experience Tony. I have a Brother MFC printer myself and have often wondered how good those third-party cartridges are.

Based on your experience, I'll stay well clear. When compared with other printers that I have owned such as HP, Canon and Epson, I have found that:

- Brother Ink Catridges do not dry out after periods of non-use
- They seem to last longer than other brands
- And are very reasonably priced

So I would have to say that I am a convert to Brother printers now, even though my wife frequently curses and mutters when a paper jam occurs. This is the one frustration I have encountered with all brands of Inkjet printers that I have tried so far: Occasional paper jams.

However, some brands are better than others and we used to get far more frequent paper jams with the HP OfficeJet. I would rate Brother at about 85% compared with HP at about 40%.


Author's note by tonyhughes, on 22-Jan-2008 12:13

Hi Campbell,

Thanks for your email.

The cartridges were returned to The Warehouse Hastings on the same day.

The printer was a Brother MFC210c. I notice your cartridge design has a vent at the top, vs. Brothers bottom operated vent. The vents clogged as soon as they were opened, and I had mild temporary success by cleaning the excess ink off that came out of the vents, and using a pin to clear one of them where the ink had escaped before purchase, and dried up - blocking the vent.

No matter what I did, including restarts of PC and printer, the printer would never register that there were new cartridges inserted (i.e. when I replace with a Brother one, it would say "did you replace xyz cart" - but never with the Perfect Ink ones).

When I put Brother in, there was zero mess (No leaked ink from any vents), and the printer instantly saw new ones and checked with me, cleaned the heads and printed a test page. 2 minute job.

Hope this is of some help to you.

Regards,

Tony Hughes


On Jan 22, 2008 11:01 AM, Campbell Tingey wrote:

 

 

Hi Tony

 

My name is Campbell Tingey and I am the CEO of The Fresh Print Company and we own the Perfect Ink brand.

 

Obviously I never like to read comments like those on your blog but I totally respect the right of any consumer to post comments, positive or negative, based on their experiences. What I am interested in is understanding which printer and cartridge you had problems with so I can try and work out what happened and correct any faults.

 

Can you give me any information or even better send me the cartridges so I can test them myself.

 

Regards

Campbell

 

 

 

Campbell Tingey

CEO

Perfect Ink Limited - The Fresh Print Company

DDI +64 (0)9 965 1084

Mob +64 (0)21 988 479

 

 

"Perfect Ink" aftermarket ink cartridge disaster

By Tony Hughes, in Opinion, posted: 12-JAN-2008 12:58

While in The Warehouse a few weeks back, spotted cheap ink cartridges for my Brother MFC210c, and figured I would give them a whirl - $22.90 for all three colours.

What a mistake!!

One cartridge doesn't register in the machine, one shows up as empty, and one shows up as nearly empty.

Our Guarantee: This inkjet cartridge is guaranteed against defective material and workmanship. This guarantee is null and void if the product is misused, damaged or tampered with.



I'll go with defective workmanship I think - that and the 'compatible' part.

[Edit: Te WareWhare gave full refund no quibbles, then I bought genuine cartridges from Harvey Norman, inserted them, and printer recognised straightaway I had put new carts in and confirmed this with me, then did a short self test, and all inks showing as full. Why didnt I just do this in the first place!?!


Comment by Snappa, on 14-Oct-2008 15:25

I sit here surfing the web today in search of another cheap alternative to my genuine Canon cartridges. I am lucky in that my IP3000 doesn't have a 'chip' on the cartridge and so therefore is a straightforward exchange or refill. I write in reply to some of the negative comments above re: cheaper ink alternatives because I have been using Inktec (made in Korea) brand cartridges now for the past 10 or so years and have never once had a problem with a single cartridge. And this inspite of purchasing possibly several hundred cartridges over this time. I am not one for refilling cartridges (although this is cheaper still) as I usually get ink on myself or my clothes during the process. Give me ready to go any day. Whilst I'm sure there are ink resellers dealing in product of 'dubious quality', not all are that bad or otherwise they simply wouldn't last in the business. I guess if your pockets are deep or you do very little printing then by all means purchase the genuine article. My advise if you're thinking of switching to a cheaper alternative is ask around or surf the net. Whilst Inktec has served me well in the past I'm not shy to look for something still cheaper that does just as good a job. What brands are others finding of acceptable quality?


Comment by Ellen Moss, on 29-Oct-2008 13:33

If you're wanting some really good quality affordable compatible inks, then check out our website. We offer a unique double guarantee on all our ink and toner cartridges. No freight charge if you have ink or toner in your order, and delivery anywhere in New Zealand. I'd be happy to work out a quote for you or you can look around our website - www.consumables.co.nz Our toll free number is 0800 003 663. We have extensive knowledge about printers and printing problems, we're always happy to assist with any queries/frustrations and can advise on purchasing a new printer.


Comment by printer cartridges, on 7-Jul-2009 22:48

I am so glad i have read this comment. Thanks.


Comment by samsung ml 1610, on 14-Jul-2009 08:33

I really enjoyed reading all these comments.. I here similar comments about cartridges all the time. It is very difficult to find a good compatible and it often takes the compatible manufacturers a year or so before they get it right. So many cartridges come with chips now that unless a new chip is added your cartridge will now work.. If you do go compatible, make sure there is a money back guaruntee...


Comment by printer cartridges, on 22-Sep-2009 22:02

This is a so excellent blog. Thanks.


Comment by printer cartridges, on 1-Oct-2009 22:51

It's a nice blog. Thanks.


Comment by Rod Simpson, on 2-Jul-2015 12:13

Hi My 'compatible ink story'. I had an Epson Workforce 645 series, purchased about 2011. Used  for business it was a workhorse and always worked fine . I bought Compatible140/133 series ink from PB Tech which seemed the best price although I resent paying the huge prices for ink. About March I saw an ad  for 'Mr Cartridge' so gave him a try.  Four cartridges worked fine and at $39.00 for 4 cartridges I was  a happy fellow. I bought a second lot , and thought I was would, over time, make a considerable saving. By now I began using a genuine Epson black cartridge and  3 x  Mr Cartridges coloured cartridges because the Genuine Epson black had  a better consistency and depth on my type of paper.  About 10 days ago the Yellow ( Mr Cartridge)  suddenly showed  up a faulty (not compatible) sign on the screen. Sensing trouble, I  removed it and  rushed to PB and bought 3 new Genuine Epson cartridges  but to my surprise it did not fix the problem, in fact now all three coloured (genuine) cartridges  told me  they were not compatible. I tried everything  but went around and round in circles.  No matter what I could not shake the 'replace with genuine cartridges'  sign, even though by now I was using genuine cartridges anyway.Running a business this was a huge inconvenience, not to mention the cost ($79.00 for 3  cartridges which were now useless). I bought a new updated printer which I am slowly getting to grips with.  The cartridges however cost $40.00 each on this one   so I am looking for a cheaper compatible cartridge once again, but this time I will be more  careful who I choose I am told the 'Fresh Ink Co' is good !... ( My old WD 645 with no  doubt  end up as  fill at the local tip.)


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