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MSDN Support

, posted: 19-Feb-2010 08:27

MSDN Subscriptions gives subscribers special support options. Those support options include "Ask an Expert Online" where users can interact with peers through forums and newsgroups and Assisted Support for MSDN Subscribers.

Online Concierge is another MSDN support option, providing an one-to-one web-base chat service addressing non-technical questions regarding navigation on the MSDN site, Knowledge Base article searches and subscribers downloads.

MSDN Subscription users have priority support through the MSDN Forum, receiving a response from a Microsoft engineer without two business days if there isn't a reply from the community already.

Subscribers have access to a comprehensive set of resources including past, present, and future software and tools. With MSDN Subscribers' enhanced support, you can quickly get un-stuck, enabling you to make the right decisions to stay ahead of the curve. The platform gives you room to grow, as you will always have access to the newest technologies. MSDN Subscribers also get other benefits ranging from 3rd party offers to MSDN Subscribers to discounted products and VIP treatment at events.

The core of MSDN Subscriptions is the access to a wide variety of software that for development and test purposes. An MSDN Premium Subscriptions gives access to virtually all Microsoft servers and tools. On top of this subscribers get Technical Support Incidents (2 for MSDN Pro, 4 for MSDN Premium), an Online Concierge to help using MSDN Subscription services, Microsoft E-Learning collections, training offers from Microsoft Partners and priority support in MSDN Forums: two-business-day response to forum postings (previously managed newsgroups).

Developers interested in the upcoming Microsoft Visual Studio 2010 know there's an upgrade path available - get Microsoft Visual Studio 2008 with a MSDN Subscription now and it will automatically convert to a Microsoft Visual Studio 2010 bundle when the software is released.

About the author: Mauricio Freitas is the administrator on Geekzone, New Zealand's leading technology community forum. Mauricio is a Microsoft Windows Mobile MVP, and involved with all things geek. Avid coffee drinker (espresso please), Mauricio is also a "professional conference attendee".

Other related posts:
Visual Studio 2010 and Windows Azure New Zealand launch events
MSDN New Zealand team
MSDN Blogs

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