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Goodbye Telecom, Hello TelstraClear (The Last Leg)

, posted: 26-Sep-2006 15:50

Follow up to the previous instalment of "Goodbye Telecom, Hello TelstraClear (A step closer)", today the installer came and complete the process of migrating the last bit of the telecom leg on to TelstraClear.

So from today onward, our homeline holds two numbers - one from Telecom for "old time sake" and one from TelstraClear for "moving forward".

This conclude the TelstraClear's Triple Services for a complete phoneline, television, and broadband internet in one single bill. I also have the fourth service which is mobile broadband.

Thank you Telecom, it was great to have you for the last 15 years, but it's time to move on...

Hello TelstraClear, looking forward to more wonderful services from you for many years to come.





More information

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Comment by Martin, on 27-Sep-2006 10:00

Hi, Be wary when you get your first bill. When we changed from Telecom to TelstraClear our first bill arrived with $150 worth of 0900 calls on it. When we rang to investigate we found that they were phone betting numbers. The interesting thing was the first call was the day we had the connection made live and carried on for two weeks usually at 6-7am or 8-9pm. Telstra weren't that interested in investigating what could be the cause and just tried to brush us off with "It must have been someone in your household" - It wasn't. they finally agreed to reverse the charge and we have a 0900 toll bar on the phone now (although the calls stopped after a couple of weeks). They suggested that it was phone bandits who hijacked our cordless phone. Maybe they followed the van around to know when the line was established.


Author's note by chiefie, on 27-Sep-2006 14:10

oh wow! sounds quite scary.

Well I had a bit of hiccup with them after the installation. Got it all working and tried calling the old Telecom number to see if it gets ported successfully, and sure enough it did. However Caller Display showed an additional "0". So I called up TelstraClear to ask about whether this is a common thing or not. They said they fixed it but ended up removing my number porting from Telecom number to TelstraClear number, it got replaced with a phone message "The party you have called is not with another network, please call x x x x x x x after you hang up." So of course I wasn't happy with that, and called them again and they said for some reason it was removed and requested to put it back on but will take 24-48 hours depend on Telecom to achieve that. I was furious as why it was taken off and how easy it is removed but not put back. And I simply requested that to see who in the past activies did this when the customer did not request it to be removed. The customer service guy won't want to do that and cited that it is too time consuming.

ANYWAY! The number porting is back on, but I cannot be sure if it still display additional "0" (for calls made to old Telecom number) or not.

But at least I got number porting back on, that's good enough and that's the main reason we switch from Telecom to TelstraClear.

I'm happy.


Comment by sbiddle, on 27-Sep-2006 19:36

Hacking cordless phones these days is more of a myth than reality.

In the old days 10+ years ago with analogue cordless phones it was dead simple. You could not only listen to calls very easily but you could also make calls.

90% of cordless phones these days are either DECT or Uniden's Digital system which simply cannot be easily hacked. Older analogue phones (~5yrs) have security coding between the phone and base which often changes every time you put the phone back on the cradle so even if you have an identical model you can't transmit the code to access the base set because it's randomly generated.


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