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TCL digital tv decoder died!!!

, posted: 13-Jan-2008 10:33

Just this morning, our digital tv decoder decided to die and never to return to power up, after numerous on and off... So... off I went and called TCL helpdesk, reported the fault and will be greeted by a technician tomorrow morning. Dang! One whole day without Sky Movies or C.I. ... life is hard... guess I'll have to do some real work then...





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Comment by paradoxsm, on 14-Jan-2008 10:05

one whole day is GREAT service! I wish more companies were as prompt!


Author's note by chiefie, on 14-Jan-2008 11:13

Well it's 11:12am and was told the technician will come between 9:30am and 12noon... so I'm still waiting for the technician to show up. The service rating is still pending on how soon they'll complete the call out check.


Comment by rscole86, on 14-Jan-2008 14:14

It's 213pm here....

no update from you?....

what does that mean?.....


Author's note by chiefie, on 14-Jan-2008 18:13

Sorry should have post it earlier. The technician arrived just before 12noon. all done in about 30mins.


Author's note by chiefie, on 15-Jan-2008 10:05

Well, now that I have a bit more time to write up the outcome of the technician visit. No, they did not give me the decoder with S-Video which some other lucky TCL customers may have. Anyhow, I do hope to see new generation decoder, which at least can make use of Component Outputs, and maybe a stretch, an HDMI, and if possible, perhaps with a built-in modem to eliminate the need of an extra modem for decoder EPG/Data stream.


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