AVG Technologies N.V. has announced the continued international rollout of AVG CloudCare, a free, cloud-based security and IT management platform with services that make it simpler and more cost-effective for resellers to manage and protect their small and medium business (SMB) customers.
The AVG CloudCare platform, which includes AVG AntiVirus, AVG Remote IT, AVG Email Security Services and AVG Content Filtering, is available immediately to AVG resellers and managed service partners in Australia and New Zealand.
Since its northern hemisphere launch in October 2012, AVG CloudCare has amassed more than 1,000 reseller partners and is already managing tens of thousands of small businesses across the United Kingdom, Ireland and North America, saving them thousands of dollars a year by minimizing on-site support and adding to customer satisfaction. In a 2012 survey of its resellers, 80 percent of AVG partners indicated they already perceived increased efficiency with AVG CloudCare.
Key to AVG CloudCare is AVG Remote IT, a free administrative platform enabling resellers to offer genuine value-add to their customers, while reducing their own costs. AVG has integrated all the critical elements resellers need to monitor and troubleshoot their customers’ IT resources via the cloud, into a single, easy-to-use management platform. Customer systems are kept updated automatically while any alerts are sent via email in real-time. Consequently, partners can now serve even the smallest customer more profitably. An iOS administrative console App allows resellers to access AVG CloudCare via an iPhone or iPad, helping them respond to manage their customers’ IT while on the move.
“We are delighted to expand the international availability of AVG CloudCare and serve the small business customers in Australia and New Zealand,” said Mike Foreman, General Manager for SMB for AVG Technologies. “As SMB customers incorporate more technology – from e-commerce to mobile and social - their need for IT support and protection also increases.
“Because our leadership team comes from small business and channel roots, we understand what it takes to serve SMBs. We have worked closely with our channel partners to make sure AVG CloudCare incorporates everything they asked for and will continue to encourage their active involvement as the platform develops,” he added.
IT resellers targeting the small to medium sized business channel face two business challenges: their customers’ expectations often exceed their willingness to pay for services; and the technology tools available to them were originally designed for much larger customers.
AVG CloudCare charges for services that are actually used by the end customer. In addition, individual services can be activated and deactivated as needed. AVG CloudCare introduces a new approach to the pricing of services which enables AVG resellers to maximise their returns by creating their own retail model and offering their services on a monthly or annual basis.