Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Contact centres moving to the cloud
Posted on 5-Feb-2014 07:35 by Bill Bennett | Tags Filed under: News



Companies are moving away from the old school battery hen style contact centres towards cloud-based operations says Frost & Sullivan ANZ head of research for ICT practice Audrey William. It’s a move that could benefit telcos.

William says the cloud-based contact centre market is growing at 39 percent annually. Her figure is for Australia, but New Zealand is on a similar path.

Frost & Sullivan research found large contact centres are largely sticking with on-premise systems. Larger contact centres are resource and capital-intensive – they also tend to have long contract terms.

Willam says while there’s a market awareness of hosted contact centre systems, it is still early days for fully cloud-based contact centres.

She says: “As momentum gathers towards third-party hosted and delivered contact centre solutions, telcos with their network expertise, will be advantageously positioned to capitalise on this trend. Telcos will be well positioned to leverage their market reach to offer bundled solutions”.

[digitl 2014]

digitl on Google+

The post Contact centres moving to the cloud appeared first on digitl.




comments powered by Disqus




Trending now »

Hot discussions in our forums right now:

Vodafone / SKY merger
Created by wingbat45, last reply by richms on 23-Feb-2017 22:59 (131 replies)
Pages... 7 8 9


The President Of The USA: Donald Trump
Created by TimA, last reply by MikeB4 on 23-Feb-2017 22:42 (3268 replies)
Pages... 216 217 218


Mikrotik RB 3011 multiple port flapping (Title updated)
Created by RobBB, last reply by RunningMan on 22-Feb-2017 21:54 (57 replies)
Pages... 2 3 4


Best way to network my computers
Created by Rikkitic, last reply by yitz on 23-Feb-2017 14:54 (72 replies)
Pages... 3 4 5


"Parents' lawsuit claims FaceTime caused daughter's death"
Created by kingdragonfly, last reply by richms on 23-Feb-2017 11:03 (23 replies)
Pages... 2


Android (FB) Messenger App Bugs/Issues
Created by TimA, last reply by tripp on 21-Feb-2017 19:45 (20 replies)
Pages... 2


SureSignal missed calls
Created by hairy1, last reply by froob on 23-Feb-2017 20:23 (19 replies)
Pages... 2


geekzone ads are out of control
Created by 1101, last reply by DarthKermit on 23-Feb-2017 02:11 (57 replies)
Pages... 2 3 4