The proposal, outlined in an internal document obtained by the Herald, is part of a restructuring expected to bring 200 to 250 job cuts.Vodafone says the average revenue per customer is falling and forecasts a two percent year-on-year revenue decline. The telco reported a $28 million full-year loss last year although some of that was down to costs associated with integrating the TelstraClear business.
@billbennettnz @nzherald wtf? It's impossible to get through to them anyway so they're making it worse? :|
— Owen Williams (@ow) January 19, 2015
@Vodafone slashing customer care teams. Your customer care is appalling: 1 hour for phone calls. 5 days for email. http://t.co/5vdKM7yhEA
— Hebe (@hebehu) January 19, 2015
That’s the one area that directly relates to users. But … consumers will make a choice and if they end up getting bad service from one supplier then they’ve got plenty of other suppliers to go to.