Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Harvey Norman shoppers ‘may have a case’
Posted on 8-Oct-2015 11:24 by Bill Bennett | Tags Filed under: News


Radio New Zealand reports Harvey Norman shoppers ‘may have a case’:

Rainey Collins Lawyers managing partner Alan Knowsley said if the customers did not agree to the terms and conditions they may have a case.

“They could go off to the Disputes Tribunal and seek to enforce their contract and then Harvey Norman will have to prove that the person should have known the deal was too good to be true,” Mr Knowsley said.

“Some retailers obviously advertise regularly that things are 60-80 percent off and that sort of retailer would be really hard pushed to prove that that deal wasn’t valid.”

According to the company a technical glitch on its website meant furniture and other items were sold at prices way below their nominal value. That’s exactly what consumers have been trained to expect in ‘sales’.

Now Harvey Norman doesn’t want to honour customer contracts. Imagine how that would work if the boot was on the other foot.

This case confirms what many already suspect: that the Australian-owned chain operates in poor faith. Apart from the legality and immorality of offering goods at low prices, taking money, forming contracts and then not delivering, this sends a loud “not trustworthy” message to the market.

If Harvey Norman decided to honour those glitch contracts in full it may have lost a tidy sum of money but there would be no long-term damage. Now it faces the possibility of those losses anyway, plus legal costs, ill will and negative publicity.

That’s bad business practice and awful management.

... and yet NZ retailers still wonder why shoppers head to overseas stores on the internet. 


Filed under: News



comments powered by Disqus




Trending now »

Hot discussions in our forums right now:

The President Of The USA: Donald Trump
Created by TimA, last reply by Pumpedd on 19-Feb-2017 21:21 (3046 replies)
Pages... 202 203 204


Shameful politics, shameless politicians
Created by Rikkitic, last reply by Pumpedd on 19-Feb-2017 15:45 (96 replies)
Pages... 5 6 7


Upgrade Home Wifi Network
Created by Dulouz, last reply by michaelmurfy on 19-Feb-2017 13:36 (14 replies)

Mobile networks - same network or split networks?
Created by mdf, last reply by BlakJak on 19-Feb-2017 22:55 (13 replies)

Anyone went from a dSLR to mirrorless for most of your photography?
Created by rayonline, last reply by Camden on 17-Feb-2017 22:02 (10 replies)

AntiVirus - If I have a choice?
Created by jackyleunght2002, last reply by Lias on 16-Feb-2017 17:48 (30 replies)
Pages... 2


Lenovo NZ absolutely awful, or is it me?
Created by surfisup1000, last reply by muttley68 on 18-Feb-2017 11:05 (37 replies)
Pages... 2 3


Vodafone you've done it again - John Reader (johnr) is leaving
Created by thecatsgoolies, last reply by DeepBlueSky on 16-Feb-2017 15:29 (72 replies)
Pages... 3 4 5