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220 posts

Master Geek


# 114446 20-Feb-2013 10:04
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Anyone got sky through vodafone? in my experience it's great having the discount and works smoothly... until you need an install

Without going into tedious detailed accounts of all the phone calls,
I have had to tell vodafone my address and correct contact phone numbers 3 times, and sky directly, 2 times. 
Vodafone seem unable to efficiently or even effectively communicate to sky.
Sky on their part won't talk to me as a customer, although sometimes they do but lie (fail to act on anything after telling me they will). 
From hearing a vodafone csr moan about them too, sky seem to be obstructive and slow to act on anything vodafone want them to do for their customers.

I originally asked vodafone for the move 2 weeks before moving. 
I was annoyed enough with chorus taking 5 days to install. (Not doing installations on weekends and public holidays, the days people usually move house, is just rubbish). 
But that aside, I was ringing daily about sky. After various plausible explanations but a whole lot of stress and time on my behalf, I decided to hand off to my wife because it was stressing me out every day. 
Her approach of demanding a result and not listening to excuses probably worked better. She is certainly claiming it! Though I suspect the process might have just finally wound its way through the maze and was in the home stretch when she rang.
We finally got it installed yesterday, 13 days after we moved.
I'm now looking forward to the bill when it comes (not)! I did already get a $50 credit on day 3 when Vodafone screwed up my address, but I that seems like a standard credit (4th internet move/change in 3 yrs, and not just vodafone) when something takes a bit long. 

So thats that.
But on another note, what's the phone jack that the installer strung off our demarc and put by my TV? 
I would love to use it for my router, I never have or will order pay per view stuff from sky.
I tested it, but it must be some other 'sky' line? It didn't give me adsl.

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5595 posts

Uber Geek


  # 766245 20-Feb-2013 10:14
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groynk:I tested it, but it must be some other 'sky' line? It didn't give me adsl.


If it works for voice, but not for DSL it is probable that there is a master filter installed. Do you just have one outlet that the modem works in?

709 posts

Ultimate Geek

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Vodafone NZ

  # 766302 20-Feb-2013 11:12
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I might be able to check on the service order and find some info on what that jack is for. Can you please private message me your customer number?





 
 
 
 




220 posts

Master Geek


  # 766419 20-Feb-2013 13:50
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RunningMan:
groynk:I tested it, but it must be some other 'sky' line? It didn't give me adsl.


If it works for voice, but not for DSL it is probable that there is a master filter installed. Do you just have one outlet that the modem works in?


Haven't looked inside the demarc box yet, thats the only place left a filter would be.
I did follow the lines under the house though (nice walking space under there). Our naked adsl is running on daisy chained points. There is/was a second phone line. There is a third line, which took me ages to trace up to above a bedroom closet to a weird box with heaps of other wires coming out of it, thought some previous occupant was still running spy/hacker stuff, but then realised it's probably a comm/control unit for the HRV system. We now have a 4th wire heading straight to the new point by the TV.
I will try plugging a phone in since I haven't yet. Maybe take a peek inside the demarc box too.



220 posts

Master Geek


  # 766435 20-Feb-2013 13:58
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Demeter: I might be able to check on the service order and find some info on what that jack is for. Can you please private message me your customer number?



It should be for pay per view ordering directly from the decoder.
I wasn't home when he installed, but found a phone cable coming out of the sky decoder, still coiled up and not plugged into the newly appeared jack.
My guess is, he installed the jack (mandated by sky), tried to get a dial tone (the decoder dials over pots I think?), but had no tone because we are on naked bb, so he didn't bother plugging it in.

1956 posts

Uber Geek


  # 766497 20-Feb-2013 15:24
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groynk:
My guess is, he installed the jack (mandated by sky), tried to get a dial tone (the decoder dials over pots I think?), but had no tone because we are on naked bb, so he didn't bother plugging it in.


Maybe he disconnected it when he couldn't get dial tone or connected to the wrong pair down below. If you've got naked dsl it should work with your modem if properly connected. And you don't need filters.



220 posts

Master Geek


  # 766504 20-Feb-2013 15:34
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B1GGLZ:
groynk:
My guess is, he installed the jack (mandated by sky), tried to get a dial tone (the decoder dials over pots I think?), but had no tone because we are on naked bb, so he didn't bother plugging it in.


Maybe he disconnected it when he couldn't get dial tone or connected to the wrong pair down below. If you've got naked dsl it should work with your modem if properly connected. And you don't need filters.

Maybe
I hope so
I just need some time to test it and reconnect it to the right pair if required. hopefully not complicated.

I've derailed this one at the station... But back on main topic:

Has any one else experienced moving house as a Vodafone Customer?

285 posts

Ultimate Geek


  # 766646 20-Feb-2013 19:23
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We moved in October.
Sky was no problem, but the Internet took an extra week to set up.
Vodafone said it was a chorus issue, but I am not so sure. They hooked me up with a free 3G stick to while it was being sorted so all good.

 
 
 
 




220 posts

Master Geek


  # 776191 7-Mar-2013 13:22
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To follow up,
Yes the new jack point is on the active adsl line, I tried the modem again and with a bit of a longer wait (read: patience) this time, it worked.
Happy to have internet back on the xbox, without a 10m lan cable down the hall, for up to date FIFA teams now :)

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