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95 posts

Master Geek
+1 received by user: 9

Topic # 141270 6-Mar-2014 20:07
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Can anyone confirm for me if it is possible to remove a channel package using your remote? I have Sky through Vodafone and Vodafone says I can and refers me to Sky's Website. Sky refered me back to Vodafone as I am a VF customer. I ask as I am peeved with VF as it took 4 days to remove my Channels when contacting them and they argue that I have to pay for them. I am Considering taking this matter further maybe the commerce commission.

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1549 posts

Uber Geek
+1 received by user: 272

  Reply # 1000422 6-Mar-2014 22:53
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You can't remove a channel on sky direct using remote, so doubt you can do it on Vodafone.

When I was with Saturn it could take up to a month to remove a channel after ringing them, and was expected to pay.

I'm with sky direct now, when ring them, channel removed before hang up phone, or if I do it by email usually removed next bussiness day.

1945 posts

Uber Geek
+1 received by user: 131

  Reply # 1000523 7-Mar-2014 08:44
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I doubt the Commerce Commission would be interested. Obvious solution = dump Vodafone due to poor customer service and go direct with Sky.


95 posts

Master Geek
+1 received by user: 9

  Reply # 1000624 7-Mar-2014 11:07
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Agreed my case does look rather thin, but if you consider how easy it is to add services compared to removing them, it is by 'elected design' on the part of the vendors that I am having these issues at my cost.   Whats the average wait time 'on hold' when ringing Sky or VF?.  

541 posts

Ultimate Geek
+1 received by user: 35

  Reply # 1000627 7-Mar-2014 11:11
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I've had no problem contacting Sky direct, although I get my sky bundled with VF.

Do you have sky through VF cable, or sky satellite?

If it's sat, just call them and give them your sky account number (from your VF bill) and aks them to do the channel change. It's done instantly.

Not sure how it works with the t-box offering

571 posts

Ultimate Geek
+1 received by user: 46

  Reply # 1000799 7-Mar-2014 15:07
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I ranh them up, waited about 3 minutes to get answered (this can vary) told the guy wanted to stop a channel, he asked when from and he did it straight away. No having to finish the current billing period just when want to stop.

You however can't stop a channel within one month of starting it so if you started 1 March would have to keep to 31st March but any dat after that can stop.

95 posts

Master Geek
+1 received by user: 9

  Reply # 1000993 7-Mar-2014 20:30
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Last couple of calls to VF been about 25 min so I very much try to avoid ringing them. I may have to add sports for a month with the World Cup in June assuming they have the rights tied up?, will see if I can remove by ringing Sky next time.

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