Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




44 posts

Geek


# 151206 17-Aug-2014 19:54
Send private message

Just recently, I've tried to watch both live and catch up TV on the skyGO website. When I press play, it says that I've exceeded the maximum number of devices, and that I can manage these by pressing 'manage'.

By pressing manage, it brings a list of devices that are linked to my account. All of them are familiar, and none were watching anything at the same time as I was trying to. In fact, it has my device (and same version number) in the list, but for some reason, it persists that it's a new device.

I tried ringing up Sky to help me fix it, and he could see I was trying to access it, but he couldn't understand why it wasn't working. We tried restarting my computer, and trying different browsers. In the end, he couldn't help, so we just left it.

Two days since that call, I still have these issues. I'm just wondering if anyone else has experienced something similar? If there's any SKY people that read this, is it possible to wipe my devices list, so I can re-add them? I noticed that when it was possible to remove and add a device (a month since the last time that was done), it worked fine after 're-registering' my device, but obviously now it's gone back to it's old ways. I can't remove and re-add until the second of next month.

Would like to know if this is a common problem, or just me.

Thanks.

Create new topic
346 posts

Ultimate Geek

Trusted

  # 1110114 17-Aug-2014 20:55
2 people support this post
Send private message

I've seen browser updates block it.. its a stupid restriction




 


885 posts

Ultimate Geek


  # 1110120 17-Aug-2014 21:07
Send private message

It's weird. My sister watched sky go on her macbook on chrome and it has that device, and I can watch it on my macbook on chrome or safari and it doesn't count as an extra device. so that's cool for us.

 
 
 
 


395 posts

Ultimate Geek


  # 1110285 18-Aug-2014 10:36
Send private message

Can confirm browser updates will stop it work. Biggest and most stupid design flaw I've seen. Completely ruined my watching the football world cup.

Something else they do stupid:

"Oops, You can only remove 1 SKY GO device every 30 days.
You need to wait until 17-09-2014 10:36 before you can swap out a device again."

It means the two devices I use with updated browsers (that no longer work) can't be both changed because you only do one per month.




Web development blog: http://www.devhour.net
Follow me on twitter: @JAGracie

175 posts

Master Geek


  # 1110302 18-Aug-2014 10:49
Send private message

Yep, browser updates block the site from working, stupid stupid rule. Just trying to watch the golf at work.  And having to wait 30 days, come on sky, no wonder people look for alternate methods of viewing stuff.

885 posts

Ultimate Geek


  # 1110351 18-Aug-2014 11:28
Send private message

updated browsers don't make it break for me. the devices registered on mine are my iPhone, my iPad and my sisters Mac Chrome version 31.0.1650.63. And then I can watch it fine on my macbook using Version 36.0.1985.143.

395 posts

Ultimate Geek


  # 1110353 18-Aug-2014 11:30
Send private message

What happens then if you go ahead and upgrade your sisters chrome version?




Web development blog: http://www.devhour.net
Follow me on twitter: @JAGracie

346 posts

Ultimate Geek

Trusted

  # 1110354 18-Aug-2014 11:33
Send private message

I think netflix gets around this by only locking mobile/game devices it ignores browser access




 


 
 
 
 


885 posts

Ultimate Geek


  # 1110364 18-Aug-2014 11:39
Send private message

Kingy: What happens then if you go ahead and upgrade your sisters chrome version?


no idea, but it probably has been updated at some point since it was registered on skygo.

Zal

17 posts

Geek


  # 1115129 25-Aug-2014 13:50
Send private message

Cancelled my sky over this.

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.