I ordered Sky more than a week in advance so I wouldn't have any problems, I specifically chose 8-12 on the website for installation because I had plans the rest of the day. Day of installation was on the 1st.
After 12 I gave sky a call to find out what's happening, first of all the first lady I spoke to was rude, just cut me off and put me through to the other department before I could even finish my sentence . The other department said they don't know and would contact the technician to contact me to tell me when he is coming. So I had to cancel some of my plans to wait even further, I proceeded to give them my details to verify my Number so he can call me. I also proceeded to pay the full amount $166.66 via credit card over the phone so their was no problems with that.
However 3pm came and still no contact, had to cancell all my plans for the rest of the day. Phoned again got cut off about 4 times, eventually got through they told me again, They are not sure what's happening, I would have to hold the line while they tried to contact the technician again and said he should be there by 5, so I waited again. At this stage I was fuming.
5PM came along and nothing, I called again and the next person I was spoke to on the phone was not helpful at all, he told us that the technicians only work till 4pm and he was seriously rude with us, you could clearly hear he just wanted us off the phone.
Eventually at 6pm the technician pitched up 6 hours late, he was nice though, I'll give them that. But we found out who ever put our order through got both mine and my partners numbers wrong, unacceptable. The technician explained to us one of the guys hurt themselves so they were short staffed, that's totally understandable IF they told us.
But we were not informed about anything, the staff failed to communicate with the technician as he didn't even know I had already paid, They did not give him my number to actually call me. It was appalling service and as far as I'm concerned I did not pay a $99 installation fee to waste my entire Saturday like that.
@SKYNZ on Twitter saw my Tweets, but did not even mention anything about it. I just got ignored.