I bought a Brother printer from Noel Leeming in Hamilton and for one reason or another it would not work. Brother messed me around so much that I just took the thing back to Noel Leeming ready for a fight.
I was not ready for what happened. The Manager took me to one side, apologised prefusely and gave me a replacement of a different brand. He then gave me a free 3 yr warranty. I told him I wanted a digital camera and he let me have a Canon Cybershot for $189 with a free 3 yr warranty.
He said this was his way of apologising on behalf of Brother. What amazing service, fantastic attitude and good savings.
It worked though, I have since bought a TV and Laptop from them.
Point is, the service and support is the best I have ever come across so well done to Noel Leeming and your staff in Hamilton.