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140 posts

Master Geek

# 228581 12-Jan-2018 20:56
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I have been using for a long time but in last couple of days it has stopped working with error as below.  Any clues?




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1346 posts

Uber Geek

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  # 1937895 12-Jan-2018 22:32
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I can't read that. Post the relevant part of the log.

140 posts

Master Geek

  # 1937918 13-Jan-2018 06:53
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Finally found the log file location.  Here is the error.  A full log is at


06:41:21:263 Collecting EIT data............06:41:45:416 <E> ** The program has failed with an exception of type NullReferenceException
06:41:45:416 <E> ** Exception: Object reference not set to an instance of an object.
06:41:45:416 <E> ** Location: at DVBServices.MultiTreeDictionaryEntry.decodeData(Byte[] byteData, HuffmanEntry[] roots, Int32 startIndex)
at DVBServices.MultiTreeDictionaryEntry.DecodeData(Byte[] byteData)
at DVBServices.Utils.GetString(Byte[] byteData, Int32 offset, Int32 length, ReplaceMode replaceMode)
at DVBServices.Utils.GetString(Byte[] byteData, Int32 offset, Int32 length, Boolean processFormat)
at DVBServices.DVBShortEventDescriptor.Process(Byte[] byteData, Int32 index)
at DVBServices.DescriptorBase.Instance(Byte[] byteData, Int32 index, Scope scope)
at DVBServices.EITEntry.Process(Byte[] byteData, Int32 index)
at DVBServices.EITSection.Process(Byte[] byteData, Mpeg2ExtendedHeader mpeg2Header)
at DVBServices.EITController.processSections(Collection`1 sections)
at DVBServices.EITController.getEITSections(ISampleDataProvider dataProvider, BackgroundWorker worker)
at DVBServices.EITController.Process(ISampleDataProvider dataProvider, BackgroundWorker worker, CollectionSpan collectionSpan)
at DVBServices.EITController.Process(ISampleDataProvider dataProvider, BackgroundWorker worker)
at DVBServices.EPGController.epgWorkerDoWork(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
06:41:45:426 <E> Exiting with code = 5


140 posts

Master Geek

  # 1937921 13-Jan-2018 08:06
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Since it looks like error is related to processing EIT info I have uploaded a transport stream dump for frequency I am using just in case it is needed.


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Uber Geek

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  # 1938130 13-Jan-2018 14:29
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Thanks for the file. A copy of the data is always necessary in these sort of cases.


What version are you using?


When I processed the file with v4.3 FP10 it worked OK.

140 posts

Master Geek

# 1938144 13-Jan-2018 14:44
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Hi, as you were checking I also discovered that there had been a few more fixpacks released since FP5 which I have. 


I saw in the changelog for FP6 there was a change made to allow it to continue processing after encountering an error.  I downloaded FP10 and retried and it is now working ok. 


I guess I may have just struck some data it was unable to handle and it was exiting at that point - its been months that I have been running on the FP5 version without any problem. 


I checked the log with FP10 and the only mention of error I could see was this.


14:29:25:200 Collecting EIT data...........................................................................................................................................14:34:05:118
14:34:05:118 <e> Collection timed out (00:05:00)
14:34:05:120 Stop request received
14:34:05:120 Stopping background worker thread


Many thanks for taking the time to look at it.  People pay good money for commercial software and don't get anywhere near as quick a response as that!


1346 posts

Uber Geek

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  # 1938154 13-Jan-2018 14:53
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Increase the data collection timeout on the Advanced tab to say 600 from 300. That should get rid of the exit code 10.


Maybe I fixed something else in the Huffman decoding that got rid of the error as well but never mentioned it in the release notes. If there are no errors listed anywhere in the log from the time the collection starts until it finishes then everything worked.


EIT is definitely working OK on satellite although of course there are far fewer channels.



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