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513 posts

Ultimate Geek

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Skinny

# 154884 11-Nov-2014 18:16
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Hi

We are currently preparing to launch a new selfcare package - SMS Self Service.

It is live now although in final Beta testing, so I thought I'd make it available through Geekzone to get some feedback. 

You just need to text the relevant keyword to the free short code 2424.

Note: As this is still in Beta release it may be offline occasionally for maintenance.  Also it is not guaranteed to be error free.

Please have a go and post feedback here.

There is some fuzzy logic applied, so case doesn't matter and spaces can be placed between words.  Therefore "BUYBIGVALUE" and "Buy Big Value" would both work.

Cheers

Paul.

Codes available now:

Topup with a voucher TOPUP <vouchercode>
Topup with a stored credit card TOPUP <amount> <credit card verification code>
Request balance BALANCE or BAL
Get a list of Combos available COMBO
Get a list of monthly Combos available MONTHLY
Get a list of weekly Combos available WEEKLY
Buy the Big Data Combo BUYBIGDATA
Buy the Big Value Combo BUYBIGVALUE
Buy the Big Talker Combo BUYBIGTALKER
Buy the Text Unlimited Combo BUYTEXT
Buy the Loose Lips Combo BUYLOOSELIPS
Buy the Busy Fingers Combo BUYBUSYFINGERS
Buy the Love Bytes Combo BUYLOVEBYTES
Buy the Talk60 Add-On BUYTALK60
Buy the Data300 Add-On BUYDATA300
Buy the Data1GB Add-On BUYDATA1GB
Buy the Skinny Mins Add-On BUYSKINNYMINS
Buy the Talk80 Add-On BUYTALK80
Buy the Text250 Add-On BUYTEXT250
Buy the Data40 Add-On BUYDATA40
Buy the Data200 Add-On BUYDATA200
Buy the Data600 Add-On BUYDATA600
Buy the Mates Rates Add-On BUYMATESRATES
Buy the Data48 for 48hrs Add-On BUYDATA48
Cancel a Combo STOP
Cancel an Add-On STOPADDON    ** Gives a list of Addons
Cancel the Talk60 Add-On STOPTALK60
Cancel the Data300 Add-On STOPDATA300
Cancel the Data 1GB Add-On STOPDATA1GB
Cancel the Skinny Mins Add-On STOPSKINNYMINS
Cancel the Talk80 Add-On STOPTALK80
Cancel the Text250 Add-On STOPTEXT250
Cancel the Data40 Add-On STOPDATA40
Cancel the Data200 Add-On STOPDATA200
Cancel the Data600 Add-On STOPDATA600
Cancel the Mates Rates Add-On STOPMATESRATES

Codes still in development:

Get setup info INFO  
Transfer credit TRANSFER <AMOUNT> <MSISDN>
Find out what my number is MYNUMBER
Use ‘Call Me Back’ CALLME <MSISDN>

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8210 posts

Uber Geek

Subscriber

  # 1173550 12-Nov-2014 13:06
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I tried sending monthly and then  MONTHLY to 2424 but no response..




Regards,

Old3eyes




513 posts

Ultimate Geek

Trusted
Skinny

  # 1173693 12-Nov-2014 16:38
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Hmm it's working for me - would love to see a screen shot if possible

 
 
 
 


8210 posts

Uber Geek

Subscriber

  # 1173760 12-Nov-2014 18:54
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See if this helps and if you get it
2424 screen shot




Regards,

Old3eyes


6769 posts

Uber Geek

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Lifetime subscriber

  # 1173763 12-Nov-2014 18:56
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"MONTHLY" is working for me.

8210 posts

Uber Geek

Subscriber

  # 1173775 12-Nov-2014 19:16
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Just tried it again and nothing back to "MONTHLY" Waited 7 minutes..




Regards,

Old3eyes


2160 posts

Uber Geek


  # 1173804 12-Nov-2014 20:10
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Sounds cool, Although is this needed? Isnt USSD superior to sms, plus there is also the app and website



513 posts

Ultimate Geek

Trusted
Skinny

  # 1173808 12-Nov-2014 20:19
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Yabanize: Sounds cool, Although is this needed? Isnt USSD superior to sms, plus there is also the app and website


Whilst the App and the Website are great for people with smartphones, SMS is a good solution for people with lower end feature phones.  On some of those the USSD menu can be a bit clunky.  Also, people are often more used to using SMS so it is an easier and better experience for them. 

 
 
 
 


2160 posts

Uber Geek


  # 1173820 12-Nov-2014 20:34
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LivingSkinny:
Yabanize: Sounds cool, Although is this needed? Isnt USSD superior to sms, plus there is also the app and website


Whilst the App and the Website are great for people with smartphones, SMS is a good solution for people with lower end feature phones.  On some of those the USSD menu can be a bit clunky.  Also, people are often more used to using SMS so it is an easier and better experience for them. 


I see. Also I think the combos should be put into weekly and monthly groups in the USSD too. Better than having to go through pages

658 posts

Ultimate Geek


  # 1175056 13-Nov-2014 11:28
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LivingSkinny:
Yabanize: Sounds cool, Although is this needed? Isnt USSD superior to sms, plus there is also the app and website


Whilst the App and the Website are great for people with smartphones, SMS is a good solution for people with lower end feature phones.  On some of those the USSD menu can be a bit clunky.  Also, people are often more used to using SMS so it is an easier and better experience for them. 


USSD is also particularly useful when data is not available for whatever reason (reached monthly cap or no data plan - unless Skinny app data is not-metered).

8210 posts

Uber Geek

Subscriber

  # 1175189 13-Nov-2014 13:39
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This gets more interesting.  I have two Skinny SIMs .  My main one a Telecom ported number in my Nexus 4 and an original  Skinny one in an old Samsung Eternity messaging phone..  This works from the Eternity  fine but not the Nexus.  When I swap the SIMs it still works on the  Eternity but not the Nexus. Put the SIM into a Nokia  lumia 520  and no go.   Put it into a Samsung GS1 and it worked once   but not a second time.  Is there a limit  on the number of times it is responded to ??   I can send as many as I like from the Eternity  but the SGS1  only sent one 




Regards,

Old3eyes


8210 posts

Uber Geek

Subscriber

  # 1175298 13-Nov-2014 16:22
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Ha.  The response finally came back on my Nexus 4 .   Query sent at 1.38pm and response arrived back at 4.20pm..




Regards,

Old3eyes


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