Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

5 posts

Wannabe Geek

Topic # 205052 27-Oct-2016 23:39
Send private message

I signed up for Skinny Direct service and popped in a skinnydirect provided sim card to my cell phone (iPhone 6). I deactivated the wifi connection on my phone and dialled 456 as they mentioned on the instruction sheet provided. After a while, I received a text message that my SIM card was activated. 


Now, when I go to log on to SkinnyDirect website, and put in my cellphone number (I moved from my old provider and decided to keep my old phone number), I cannot log in. i tried to log in with the email address I provided at sign up time, I still cannot log in with the correct password. I opted for "Forgot Password" and SkinnyDirect sent me reset password link. I used the link to reset password, and yet I cannot enter the website.


I dialled 456 on SkinnyDirect and an automated voice message system told me my renewal time, the balance on the account (full balance of course as it was barely five minutes into the SIM card insertion thing). I downloaded the SkinnyDirect App, still no luck in trying to get to their website.


Can you help? Has anyone else faced a similar situation? I will call the customer support during their official hour, but is there a faster solution?




Arin Basu

Create new topic
7618 posts

Uber Geek
+1 received by user: 3702

Lifetime subscriber

  Reply # 1659393 27-Oct-2016 23:41
Send private message

Disable WiFi on your phone then go into the site - you shouldn't need to sign in.

2106 posts

Uber Geek
+1 received by user: 525

  Reply # 1659394 27-Oct-2016 23:47
Send private message

You can also download the app

5 posts

Wannabe Geek

  Reply # 1659430 28-Oct-2016 07:38
Send private message

Thank you for your responses greatly appreciate. I found out:


1. I needed to reboot the phone several times for the app to work.


2. While I was waiting for the old phone number to be ported to my Skinny Direct account, I had to use the phone number provided on the SIM card to log in to the site. That worked, but not my email address and password combination


3. The phone number was ported overnight, then again the Skinny Direct app froze. The phone also did not work till I had to reboot the phone at least twice.


4. Once the number was ported over, the Skinny Direct app stopped working, :-), so had to uninstall and reinstall it. Still did not work. The workaround was to access the SkinnyDirect website and log in using the new number. Then, when I fired up the Skinny Direct app, it started working.


Now, the problem is that, Skinny Direct's 3G is _very_ slow.


Almost to the point of being unusable.


I'll probably give up on this service if this continues. Oh well.


Any guidance? Any words to the wise?



Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03

The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56

Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47

Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23

Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47

Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38

Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00

Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01

DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08

Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55

Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44

Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38

KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32

FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57

New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.