Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
2228 posts

Uber Geek


  #1704163 16-Jan-2017 15:12
2 people support this post
Send private message

Spark has almost turned into CallPlus, having three seperate brands for broadband, stealing each others share.

 

I do wonder though, if BigPipe will merge into Skinny broadband, maybe in a year.

 

 

 

 


'That VDSL Cat'
11914 posts

Uber Geek

Trusted
Spark
Subscriber

  #1704170 16-Jan-2017 15:18
Send private message

eXDee:

 

 

 

If you're still confused, it's all about marketing and target audiences. Callplus sorta does something similar though it's not the same.

 

Slingshot - Mass Market offering, plan still starts at 30/10, a few more traditional value add services.

 

Orcon - A bit more enthusiast focused, starts at 100/20, has gigabit, got ipv6 first

 

Flip - Budget market offering, eg CGNAT limits some capability as a trade off for price.

 

 

 

While Spark, Bigpipe and Skinny aren't quite the same, there is a lot of overlap in the audiences these three are targeting. 

 

 

 

It's still interesting nonetheless, but Spark has clearly done their market analysis and reckons there's a segment here they can appeal to.

 

 

 

 

I too must agree, this is more confusion to the whole spark unbrella.

 

 

 

Certainly do see it from a point of view of brand name's being known however i suppose skinny will be marketing towards those needing a bit more support than the bigpipe platform offer (be it boxed into a single device which will make it easy for their support teams)

 

 

 

@skinnyfolk backend question, so dont mind if this should be taken to PM but, is this single modem all linked into the Sparks HDM system?





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


 
 
 
 


1863 posts

Uber Geek

Trusted

  #1704214 16-Jan-2017 15:39
One person supports this post
Send private message

There is nothing forcing you to use the skinny modem (not actually tested but haven't seen it successfully done yet, you just have to pay for it...





CPU: Intel 3770k| RAM: F3-2400C10D-16GTX G.Skill Trident X |MB:  Gigabyte Z77X-UD5H-WB | GFX: GV-N660OC-2GD gv-n660oc-2gd GeForce GTX 660 | Monitor: Qnix 27" 2560x1440

 

 


18 posts

Geek

Skinny

  #1704221 16-Jan-2017 15:50
Send private message

mentalinc:

 

There is nothing forcing you to use the skinny modem (not actually tested but haven't seen it successfully done yet, you just have to pay for it...

 

 

This is technically correct - you can plug in a different modem if you want - but we're unable to offer support for any Skinny Unlimited connection that isn't using a Skinny-provided HG659. The idea is to make fixed-line easier support for our customers than it might otherwise be, and that's easiest to do if everyone's bought the same CPE. 


18 posts

Geek

Skinny

  #1704227 16-Jan-2017 16:02
Send private message

NonprayingMantis:

 

...

 

also, on the point of diluting your brand equity, how do you reconcile https://www.skinny.co.nz/about/

 

where it says "In a nutshell, Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices."

 

with the notion that Skinny fixed BB requires you to take the Skinny modem even if you don't want it?    

 

 

We hear what you're saying, but that's why there are other ISP options if you want to BYO device. Changing providers and setting up devices is not a big deal for people who know their tech (Geekzoners, generally) but for those that don't (probably 99 percent of the market) changing settings on a modem/router after switching ISPs is one of the deeper Circles of Hell. The experience couldn't be more different from mobile where changing providers can be just a matter of changing SIM cards. We're going for the smoothest possible customer experience for purchasing and support. Skinny Unlimited is targeted at customers who will definitely find it easier, and who will be much happier, to get the modem up front. 


978 posts

Ultimate Geek


  #1704234 16-Jan-2017 16:11
Send private message

How locked down will the modem (HG659) be?  Would it be possible for sufficiently advanced users to enable the modem's VoIP ports?

 

Edit: speling


6434 posts

Uber Geek


  #1704261 16-Jan-2017 16:36
Send private message

SkinnyBB:

 

NonprayingMantis:

 

...

 

also, on the point of diluting your brand equity, how do you reconcile https://www.skinny.co.nz/about/

 

where it says "In a nutshell, Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices."

 

with the notion that Skinny fixed BB requires you to take the Skinny modem even if you don't want it?    

 

 

We hear what you're saying, but that's why there are other ISP options if you want to BYO device. Changing providers and setting up devices is not a big deal for people who know their tech (Geekzoners, generally) but for those that don't (probably 99 percent of the market) changing settings on a modem/router after switching ISPs is one of the deeper Circles of Hell. The experience couldn't be more different from mobile where changing providers can be just a matter of changing SIM cards. We're going for the smoothest possible customer experience for purchasing and support. Skinny Unlimited is targeted at customers who will definitely find it easier, and who will be much happier, to get the modem up front. 

 

 

sure, some (maybe even most) people prefer to have it all done for them - but why not make it optional then? e.g. for no contract, either buy our model @ $99 or, if you are confident enough, BYO.

 

That, to me, is the spirit of  "only pay for stuff you actually want". Give people the choice to pay for a modem, or not. If you force a component of a bundle onto people, and make them pay extra for it, then you aren't living up to your reason for existing in the first place.  

 

Skinny doesn't force me to buy a skiny phone in order to use the network, so why do they now force me to buy a skinny modem to use skinny fixed broadband?

 

 

 

Since you are likely to get most of your customers from Spark (they have ~50% market share), they will almost all have a modem that already works without changing any settings at all (might even be the exact same model!), so the $99 charge for those customers really is totally pointless.

 

This is quite different from your fixed wireless offer where virtually nobody who signs up will already have a compatible modem.

 

 


 
 
 
 


576 posts

Ultimate Geek

Trusted

  #1704263 16-Jan-2017 16:37
3 people support this post
Send private message

SkinnyBB:

 

We hear what you're saying, but that's why there are other ISP options if you want to BYO device. Changing providers and setting up devices is not a big deal for people who know their tech (Geekzoners, generally) but for those that don't (probably 99 percent of the market) changing settings on a modem/router after switching ISPs is one of the deeper Circles of Hell. The experience couldn't be more different from mobile where changing providers can be just a matter of changing SIM cards. We're going for the smoothest possible customer experience for purchasing and support. Skinny Unlimited is targeted at customers who will definitely find it easier, and who will be much happier, to get the modem up front. 

 

 

 

 

A little advice for you from someone who has spent a lot of time on this subject - If you enable port based authentication of your users, then users curning on to your service and keeping their existing router is completely painless. Port based auth works a lot smoother and with less hassle than forcing users to swap to your supplied router and all the associated wireless reconnecting etc.


18 posts

Geek

Skinny

  #1704271 16-Jan-2017 16:47
Send private message

deadlyllama:

 

How locked down will the modem (HG659) be?  Would it be possible for sufficiently advanced users to enable the modem's VoIP ports?

 

Edit: speling

 

 

There haven't been any changes made to the modem's firmware to prevent the VoIP ports from working. You can access the settings and change them if you like, but we can't guarantee they'll work, nor will we be able to provide support for getting them to work - and we won't be able to support a modem that's had the settings fiddled with in a way we haven't suggested or authorised. 


978 posts

Ultimate Geek


  #1704285 16-Jan-2017 16:52
Send private message

Is it possible to request VDSL when Fibre is available?  E.g. when in a massive block of flats and not wanting to go through the hassle of being the first one to get fibre.


965 posts

Ultimate Geek


  #1704301 16-Jan-2017 17:16
Send private message

deadlyllama:

 

How locked down will the modem (HG659) be?  Would it be possible for sufficiently advanced users to enable the modem's VoIP ports?

 

Edit: speling

 

 

They use CG-NAT so VoIP will be tricky as you have already experienced before.

 

John





I know enough to be dangerous


978 posts

Ultimate Geek


  #1704304 16-Jan-2017 17:21
Send private message

SATTV:

 

deadlyllama:

 

How locked down will the modem (HG659) be?  Would it be possible for sufficiently advanced users to enable the modem's VoIP ports?

 

Edit: speling

 

 

They use CG-NAT so VoIP will be tricky as you have already experienced before.

 

John

 

 

Potentially -- but if you use the SIP support in the router, then it's only going through NAT the once (CGNAT), not the double NAT of router NAT + provider CGNAT.  And no jittery 4G to contend with - so it might work better.  I'll let someone else be the guinea pig on that one, though.

 

Not for me, but it's good to know when friends with no money ask who they should buy broadband from.


439 posts

Ultimate Geek


  #1704361 16-Jan-2017 20:33
Send private message

Hey SkinnyBB, is it safe to say that Whanganui will not get skinny fibre for a long time if ever?

439 posts

Ultimate Geek


  #1704372 16-Jan-2017 20:55
Send private message

I know it is very elementary for most people here, but in terms of skinny stating that if fibre is available at the address that's what they will provide, this is not true if you are not in a city or town already served by big pipe.

'That VDSL Cat'
11914 posts

Uber Geek

Trusted
Spark
Subscriber

  #1704413 16-Jan-2017 21:50
Send private message

noroad:

 

SkinnyBB:

 

We hear what you're saying, but that's why there are other ISP options if you want to BYO device. Changing providers and setting up devices is not a big deal for people who know their tech (Geekzoners, generally) but for those that don't (probably 99 percent of the market) changing settings on a modem/router after switching ISPs is one of the deeper Circles of Hell. The experience couldn't be more different from mobile where changing providers can be just a matter of changing SIM cards. We're going for the smoothest possible customer experience for purchasing and support. Skinny Unlimited is targeted at customers who will definitely find it easier, and who will be much happier, to get the modem up front. 

 

 

 

 

A little advice for you from someone who has spent a lot of time on this subject - If you enable port based authentication of your users, then users curning on to your service and keeping their existing router is completely painless. Port based auth works a lot smoother and with less hassle than forcing users to swap to your supplied router and all the associated wireless reconnecting etc.

 

 

port based auth is in use here





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces 10th Gen Intel Core H-series for mobile devices
Posted 2-Apr-2020 21:09


COVID-19: new charitable initiative to fund remote monitoring for at-risk patients
Posted 2-Apr-2020 11:07


Huawei introduces the P40 Series of Android-based smartphones
Posted 31-Mar-2020 17:03


Samsung Galaxy Z Flip now available for pre-order in New Zealand
Posted 31-Mar-2020 16:39


New online learning platform for kids stuck at home during COVID-19 lockdown
Posted 26-Mar-2020 21:35


New 5G Nokia smartphone unveiled as portfolio expands
Posted 26-Mar-2020 17:11


D-Link ANZ launches wireless AC1200 4G LTE router
Posted 26-Mar-2020 16:32


Ring introduces two new video doorbells and new pre-roll technology
Posted 17-Mar-2020 16:59


OPPO uncovers flagship Find X2 Pro smartphone
Posted 17-Mar-2020 16:54


D-Link COVR-2202 mesh Wi-Fi system now protected by McAfee
Posted 17-Mar-2020 16:00


Spark Sport opens its platform up to all New Zealanders at no charge
Posted 17-Mar-2020 10:04


Spark launches 5G Starter Fund
Posted 8-Mar-2020 19:19


TRENDnet launches high-performance WiFi Mesh Router System
Posted 5-Mar-2020 08:48


Sony boosts full-frame lens line-up with introduction of FE 20mm F1.8 G large-aperture ultra-wide-angle prime Lens
Posted 5-Mar-2020 08:44


Vector and Spark teamed up on smart metering initiative
Posted 5-Mar-2020 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.