Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




267 posts

Ultimate Geek


# 208512 15-Feb-2017 11:54
Send private message

In June 2015 my wife called Skinny to cancel a mobile phone service for my daughter as she was switching to VF on a new number. We've just realised that they continued billing us $16 a month ever since (about $300). We called up and got a refund for the last month but they've refused our request for a bigger refund "there is no way we can get this credit back as its already used on your combo renewal for all those months. Theres no option for us to reverse those charges and refund the money back to you." There has been no activity on those combos over tis time. Can anyone suggest what I should do next please?

 


Create new topic
4316 posts

Uber Geek


  # 1720556 15-Feb-2017 11:58
Send private message

You just need to speak to someone higher up the food chain, perhaps. 

 

Is there some proof you never used the service? 

I guess they could say you should have told them sooner, but I get it, my CC statement is huge, and it would be easy enough to miss. 

 

 

 

 

 

 


5103 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1720558 15-Feb-2017 11:59
Send private message

Ask them for all notes off the account (You are entitled to this INFO by law) and see if anything is noted for that phone call in

 

Linux


 
 
 
 


14986 posts

Uber Geek

Trusted
Subscriber

  # 1720577 15-Feb-2017 12:29
Send private message

Things like this is why I record all my calls. You may be able to go to TDR.




267 posts

Ultimate Geek


  # 1720582 15-Feb-2017 12:47
Send private message

Thank you for the advice. I'll get my wife to escalate and ask for the notes (never knew about that). They do say they have no note of the call tho. The TDR is a good idea, too. I guess they can see that no calls were made on the account but I don't have access online.

 

 

I was watching transactions carefully but the outgoing was masked by another Skinny payment (we only noticed this one when that one was stopped) and general overspending masked the over-budget :(.



267 posts

Ultimate Geek


  # 1721335 16-Feb-2017 15:01
Send private message

Update: thanks again for your advice. My wife spend the day on the phone to them (release the kraken!) and they've now been kind enough to give us a full refund for the 16 months, as they said there was a breakdown in their process.

6434 posts

Uber Geek


  # 1721411 16-Feb-2017 16:10
Send private message

good resolutuion.

 

 

 

I'm curious though.  Skinny is a prepaid service.  Why did you need to phone up to cancel at all?  with prepaid, you just stop paying and the service cancels itself, doesn't it?




267 posts

Ultimate Geek


  # 1721493 16-Feb-2017 18:57
Send private message

Good question - I don't know. I've been letting my wife set up the kids mobile schemes & between her natural talent for obfuscation & my lack of understanding of how the things work through lack of contact, I just don't know what's she's done & she can't explain it either :(

 
 
 
 


1014 posts

Uber Geek
Inactive user


  # 1721615 16-Feb-2017 23:00
Send private message

NonprayingMantis:

 

good resolutuion.

 

 

 

I'm curious though.  Skinny is a prepaid service.  Why did you need to phone up to cancel at all?  with prepaid, you just stop paying and the service cancels itself, doesn't it?

 

 

Probably an auto-topup from credit card to cover the renewal automatically.




267 posts

Ultimate Geek


  # 1721685 17-Feb-2017 09:39
Send private message

Yes (or Visa Debit) - I think you're right. Appreciate Skinny fronting up with the refund.

Fat bottom Trump
10374 posts

Uber Geek

Lifetime subscriber

  # 1721702 17-Feb-2017 10:12
Send private message

To their credit. Sometimes businesses do the right thing.

 

 





I reject your reality and substitute my own. - Adam Savage
 


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Disney+ streaming service confirmed launch in New Zealand
Posted 20-Aug-2019 09:29


Industry plan could create a billion dollar interactive games sector
Posted 19-Aug-2019 20:41


Personal cyber insurance a New Zealand first
Posted 19-Aug-2019 20:26


University of Waikato launches space for esports
Posted 19-Aug-2019 20:20


D-Link ANZ expands mydlink ecosystem with new mydlink Mini Wi-Fi Smart Plug
Posted 19-Aug-2019 20:14


Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26


The Document Foundation announces LibreOffice 6.3
Posted 9-Aug-2019 16:57


Symantec sell enterprise security assets for US$ 10.7 billion to Broadcom
Posted 9-Aug-2019 16:43


Artificial tongue can distinguish whisky and identify counterfeits
Posted 8-Aug-2019 20:20


Toyota and Preferred Networks to develop service robots
Posted 8-Aug-2019 20:11


Vodafone introduces new Vodafone TV device
Posted 7-Aug-2019 17:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.