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Topic # 210424 27-Mar-2017 05:05
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Currently, I have a Skinny log-in. From the Dashboard, I manage a prepaid SIM I have, plus three prepaid SIMs for my kids, whose numbers I have linked to this log-in. It's all very convenient. Skinny does a great job of helping parents manage their kids' phones in one place.

Recently, I've obtained a new data device, and I've bought a new SIM to use with it. The device is not capable of receiving SMS. This SIM is new, yet to be activated. I can't go through the activation process on my phone, because I need the SIM to be a micro-SIM for the data device I want to use, and my phone takes a nano-SIM.

The only way I've been able to find to activate this new SIM is to create an account with a different email address. But if I do that, I won't be able to link the SIM to my existing Skinny log-in, because that process requires being able to read the confirmation SMS that contains the authentication code to complete the linking process.

Is there a way I've missed to link a new data device to an existing Skinny log-in?

Thanks for any advice.




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

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  Reply # 1748442 27-Mar-2017 07:17
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Last resort might be use a nano SIM to activate in your phone then put into a micro SIM adaptor in your new device.

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  Reply # 1748481 27-Mar-2017 08:34
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Can you do a SIM swap? Get a second blank SIM, activate original, then SIM swap.

 

 





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  Reply # 1748531 27-Mar-2017 09:45
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I guess if that's the only way around it, then yes. I wonder if they can help over the phone if I supply the SIM, IMEI etc.




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

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Ultimate Geek
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Skinny

  Reply # 1748688 27-Mar-2017 13:37
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jmosen: Currently, I have a Skinny log-in. From the Dashboard, I manage a prepaid SIM I have, plus three prepaid SIMs for my kids, whose numbers I have linked to this log-in. It's all very convenient. Skinny does a great job of helping parents manage their kids' phones in one place.

Recently, I've obtained a new data device, and I've bought a new SIM to use with it. The device is not capable of receiving SMS. This SIM is new, yet to be activated. I can't go through the activation process on my phone, because I need the SIM to be a micro-SIM for the data device I want to use, and my phone takes a nano-SIM.

The only way I've been able to find to activate this new SIM is to create an account with a different email address. But if I do that, I won't be able to link the SIM to my existing Skinny log-in, because that process requires being able to read the confirmation SMS that contains the authentication code to complete the linking process.

Is there a way I've missed to link a new data device to an existing Skinny log-in?

Thanks for any advice.

 

Can you please call our Customer Care team and they will be able to help you.

 

Customer Care: 0800 475 4669 (08004SKINNY)

 

Opening hours: Mon-Fri 8am - 7pm; Sat & Sun and all Public Holidays 9am - 5pm.




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  Reply # 1748738 27-Mar-2017 15:07
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LivingSkinny:

jmosen: Currently, I have a Skinny log-in. From the Dashboard, I manage a prepaid SIM I have, plus three prepaid SIMs for my kids, whose numbers I have linked to this log-in. It's all very convenient. Skinny does a great job of helping parents manage their kids' phones in one place.

Recently, I've obtained a new data device, and I've bought a new SIM to use with it. The device is not capable of receiving SMS. This SIM is new, yet to be activated. I can't go through the activation process on my phone, because I need the SIM to be a micro-SIM for the data device I want to use, and my phone takes a nano-SIM.

The only way I've been able to find to activate this new SIM is to create an account with a different email address. But if I do that, I won't be able to link the SIM to my existing Skinny log-in, because that process requires being able to read the confirmation SMS that contains the authentication code to complete the linking process.

Is there a way I've missed to link a new data device to an existing Skinny log-in?

Thanks for any advice.


Can you please call our Customer Care team and they will be able to help you.


Customer Care: 0800 475 4669 (08004SKINNY)

Opening hours: Mon-Fri 8am - 7pm; Sat & Sun and all Public Holidays 9am - 5pm.



Thanks for taking the time to respond. I called yesterday, and after a long wait, spoke to someone who assured me it could all be done from the website.

I'll try again I guess.




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

513 posts

Ultimate Geek
+1 received by user: 129

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Skinny

  Reply # 1748870 27-Mar-2017 17:59
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jmosen:
LivingSkinny:

 

jmosen: Currently, I have a Skinny log-in. From the Dashboard, I manage a prepaid SIM I have, plus three prepaid SIMs for my kids, whose numbers I have linked to this log-in. It's all very convenient. Skinny does a great job of helping parents manage their kids' phones in one place.

Recently, I've obtained a new data device, and I've bought a new SIM to use with it. The device is not capable of receiving SMS. This SIM is new, yet to be activated. I can't go through the activation process on my phone, because I need the SIM to be a micro-SIM for the data device I want to use, and my phone takes a nano-SIM.

The only way I've been able to find to activate this new SIM is to create an account with a different email address. But if I do that, I won't be able to link the SIM to my existing Skinny log-in, because that process requires being able to read the confirmation SMS that contains the authentication code to complete the linking process.

Is there a way I've missed to link a new data device to an existing Skinny log-in?

Thanks for any advice.

 

 

 

Can you please call our Customer Care team and they will be able to help you.

 


Customer Care: 0800 475 4669 (08004SKINNY)

 

Opening hours: Mon-Fri 8am - 7pm; Sat & Sun and all Public Holidays 9am - 5pm.

 



Thanks for taking the time to respond. I called yesterday, and after a long wait, spoke to someone who assured me it could all be done from the website.

I'll try again I guess.

 

Hi that isn't right.  Please see my email so we can sort this for you.




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  Reply # 1751425 1-Apr-2017 07:47
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Just following up to say that this is all sorted now due to some manual Skinny intervention. Thanks Paul.




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

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