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514 posts

Ultimate Geek

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#210424 27-Mar-2017 05:05
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Currently, I have a Skinny log-in. From the Dashboard, I manage a prepaid SIM I have, plus three prepaid SIMs for my kids, whose numbers I have linked to this log-in. It's all very convenient. Skinny does a great job of helping parents manage their kids' phones in one place.

Recently, I've obtained a new data device, and I've bought a new SIM to use with it. The device is not capable of receiving SMS. This SIM is new, yet to be activated. I can't go through the activation process on my phone, because I need the SIM to be a micro-SIM for the data device I want to use, and my phone takes a nano-SIM.

The only way I've been able to find to activate this new SIM is to create an account with a different email address. But if I do that, I won't be able to link the SIM to my existing Skinny log-in, because that process requires being able to read the confirmation SMS that contains the authentication code to complete the linking process.

Is there a way I've missed to link a new data device to an existing Skinny log-in?

Thanks for any advice.




Jonathan


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  #1748442 27-Mar-2017 07:17
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Last resort might be use a nano SIM to activate in your phone then put into a micro SIM adaptor in your new device.

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  #1748481 27-Mar-2017 08:34
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Can you do a SIM swap? Get a second blank SIM, activate original, then SIM swap.

 

 





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Ultimate Geek

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  #1748531 27-Mar-2017 09:45
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I guess if that's the only way around it, then yes. I wonder if they can help over the phone if I supply the SIM, IMEI etc.




Jonathan


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Ultimate Geek

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Skinny

  #1748688 27-Mar-2017 13:37
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jmosen: Currently, I have a Skinny log-in. From the Dashboard, I manage a prepaid SIM I have, plus three prepaid SIMs for my kids, whose numbers I have linked to this log-in. It's all very convenient. Skinny does a great job of helping parents manage their kids' phones in one place.

Recently, I've obtained a new data device, and I've bought a new SIM to use with it. The device is not capable of receiving SMS. This SIM is new, yet to be activated. I can't go through the activation process on my phone, because I need the SIM to be a micro-SIM for the data device I want to use, and my phone takes a nano-SIM.

The only way I've been able to find to activate this new SIM is to create an account with a different email address. But if I do that, I won't be able to link the SIM to my existing Skinny log-in, because that process requires being able to read the confirmation SMS that contains the authentication code to complete the linking process.

Is there a way I've missed to link a new data device to an existing Skinny log-in?

Thanks for any advice.

 

Can you please call our Customer Care team and they will be able to help you.

 

Customer Care: 0800 475 4669 (08004SKINNY)

 

Opening hours: Mon-Fri 8am - 7pm; Sat & Sun and all Public Holidays 9am - 5pm.




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  #1748738 27-Mar-2017 15:07
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LivingSkinny:

jmosen: Currently, I have a Skinny log-in. From the Dashboard, I manage a prepaid SIM I have, plus three prepaid SIMs for my kids, whose numbers I have linked to this log-in. It's all very convenient. Skinny does a great job of helping parents manage their kids' phones in one place.

Recently, I've obtained a new data device, and I've bought a new SIM to use with it. The device is not capable of receiving SMS. This SIM is new, yet to be activated. I can't go through the activation process on my phone, because I need the SIM to be a micro-SIM for the data device I want to use, and my phone takes a nano-SIM.

The only way I've been able to find to activate this new SIM is to create an account with a different email address. But if I do that, I won't be able to link the SIM to my existing Skinny log-in, because that process requires being able to read the confirmation SMS that contains the authentication code to complete the linking process.

Is there a way I've missed to link a new data device to an existing Skinny log-in?

Thanks for any advice.


Can you please call our Customer Care team and they will be able to help you.


Customer Care: 0800 475 4669 (08004SKINNY)

Opening hours: Mon-Fri 8am - 7pm; Sat & Sun and all Public Holidays 9am - 5pm.



Thanks for taking the time to respond. I called yesterday, and after a long wait, spoke to someone who assured me it could all be done from the website.

I'll try again I guess.




Jonathan


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Ultimate Geek

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Skinny

  #1748870 27-Mar-2017 17:59
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jmosen:
LivingSkinny:

 

jmosen: Currently, I have a Skinny log-in. From the Dashboard, I manage a prepaid SIM I have, plus three prepaid SIMs for my kids, whose numbers I have linked to this log-in. It's all very convenient. Skinny does a great job of helping parents manage their kids' phones in one place.

Recently, I've obtained a new data device, and I've bought a new SIM to use with it. The device is not capable of receiving SMS. This SIM is new, yet to be activated. I can't go through the activation process on my phone, because I need the SIM to be a micro-SIM for the data device I want to use, and my phone takes a nano-SIM.

The only way I've been able to find to activate this new SIM is to create an account with a different email address. But if I do that, I won't be able to link the SIM to my existing Skinny log-in, because that process requires being able to read the confirmation SMS that contains the authentication code to complete the linking process.

Is there a way I've missed to link a new data device to an existing Skinny log-in?

Thanks for any advice.

 

 

 

Can you please call our Customer Care team and they will be able to help you.

 


Customer Care: 0800 475 4669 (08004SKINNY)

 

Opening hours: Mon-Fri 8am - 7pm; Sat & Sun and all Public Holidays 9am - 5pm.

 



Thanks for taking the time to respond. I called yesterday, and after a long wait, spoke to someone who assured me it could all be done from the website.

I'll try again I guess.

 

Hi that isn't right.  Please see my email so we can sort this for you.




514 posts

Ultimate Geek

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  #1751425 1-Apr-2017 07:47
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Just following up to say that this is all sorted now due to some manual Skinny intervention. Thanks Paul.




Jonathan


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