Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


zyo



378 posts

Ultimate Geek
+1 received by user: 46


# 250721 22-May-2019 19:05
Send private message quote this post

I am not sure if this has been discussed before.

 

I am currently looking to move to warehouse mobile. I was told refund was not possible by the chat agent.

 

So I called their 0800 number and got a person to refund me. Rather annoying and time wasting.

 

 


Create new topic
16976 posts

Uber Geek
+1 received by user: 3376

Trusted

  # 2243293 22-May-2019 19:08
Send private message quote this post

Annoying, yes. So what is your issue? Is it that one rep made a mistake or that all reps at Skinny or [insert telco here] are all incorrect?


4899 posts

Uber Geek
+1 received by user: 2890

Trusted
Lifetime subscriber

  # 2243296 22-May-2019 19:10
Send private message quote this post

Read the terms and conditions of porting out I bet no refund is given

 
 
 
 


2940 posts

Uber Geek
+1 received by user: 406


  # 2243297 22-May-2019 19:11
Send private message quote this post

May have been a policy changed and the other agent simply didn't know. It happens. You got what you needed in the end anyway without much fuss.


zyo



378 posts

Ultimate Geek
+1 received by user: 46


  # 2243298 22-May-2019 19:12
Send private message quote this post

tdgeek:

 

Annoying, yes. So what is your issue? Is it that one rep made a mistake or that all reps at Skinny or [insert telco here] are all incorrect?

 

 

I just want to highlight the fact there are gaps with the chat staff training, why so defensive?


16976 posts

Uber Geek
+1 received by user: 3376

Trusted

  # 2243301 22-May-2019 19:13
Send private message quote this post

Whether its a telco, or landlord, or Briscoes, issues happen. The trick is if its one of these every day or not


zyo



378 posts

Ultimate Geek
+1 received by user: 46


  # 2243302 22-May-2019 19:16
Send private message quote this post

tdgeek:

 

Whether its a telco, or landlord, or Briscoes, issues happen. The trick is if its one of these every day or not

 

 

I guess I am more annoyed with the fact the chat agent made me enter my (partial) credit card number, address, email before saying refunds are not possible.


zyo



378 posts

Ultimate Geek
+1 received by user: 46


  # 2243304 22-May-2019 19:18
Send private message quote this post

Linux: Read the terms and conditions of porting out I bet no refund is given

 

 

 

I honestly went through their T&c and there isn't a clause regarding refunds when terminating your service.

 

 


 
 
 
 


4899 posts

Uber Geek
+1 received by user: 2890

Trusted
Lifetime subscriber

  # 2243309 22-May-2019 19:32
Send private message quote this post

I would use up credit before porting

zyo



378 posts

Ultimate Geek
+1 received by user: 46


  # 2243310 22-May-2019 19:34
Send private message quote this post

Linux: I would use up credit before porting

 

I haven't ported my number yet, doing that in 3 days.

 

I was either going to top up another 5 dollars and buy a 16 dollar pack (and lose the remaining unused balance) or just do what you suggest.


3205 posts

Uber Geek
+1 received by user: 421


  # 2243313 22-May-2019 19:45
Send private message quote this post

 

  • Please note that Skinny Prepaid Accounts that are inactive, expired, terminated, disconnected, suspended or blocked will not be entitled to any credit remaining on the account, and will not be able to use credit transfer or gifting functionality.
  •  
  •  

      If this agreement ends for one of the reasons in clause 10.1 or 10.2 above:

     

    • any unused Skinny Prepaid Service cards or vouchers you have will still expire on their expiry date;
    • any unused credit on your Skinny Prepaid Account will lapse;
  • 10.1 - porting your mobile phone number to another Mobile Service Provider, or

  • zyo



    378 posts

    Ultimate Geek
    +1 received by user: 46


      # 2243319 22-May-2019 19:53
    Send private message quote this post

    Oblivian:

     

     

    • Please note that Skinny Prepaid Accounts that are inactive, expired, terminated, disconnected, suspended or blocked will not be entitled to any credit remaining on the account, and will not be able to use credit transfer or gifting functionality.
    •  
    •  

        If this agreement ends for one of the reasons in clause 10.1 or 10.2 above:

       

      • any unused Skinny Prepaid Service cards or vouchers you have will still expire on their expiry date;
      • any unused credit on your Skinny Prepaid Account will lapse;
  • 10.1 - porting your mobile phone number to another Mobile Service Provider, or

  •  

    Great, thanks.

     

    Although I think this is a terrible clause, especially when the minimal top up is 5 dollars so you will pretty much always end up with some residual balance when you port your number out.


    Create new topic



    Twitter and LinkedIn »



    Follow us to receive Twitter updates when new discussions are posted in our forums:



    Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



    Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





    News »

    Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
    Posted 18-Jul-2019 10:21


    Sprint announces a connected wallet card with built-in IoT support
    Posted 18-Jul-2019 08:36


    Educational tool developed at Otago makes international launch
    Posted 17-Jul-2019 21:57


    Symantec introduces cloud access security solution
    Posted 17-Jul-2019 21:48


    New Zealand government unveils new digital service to make business easier
    Posted 16-Jul-2019 17:35


    Scientists unveil image of quantum entanglement
    Posted 13-Jul-2019 06:00


    Hackers to be challenged at University of Waikato
    Posted 12-Jul-2019 21:34


    OPPO Reno Z now available in New Zealand
    Posted 12-Jul-2019 21:28


    Sony introduces WF-1000XM3 wireless headphones with noise cancellation
    Posted 8-Jul-2019 16:56


    Xero announces new smarter tools, push into the North American market
    Posted 19-Jun-2019 17:20


    New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
    Posted 19-Jun-2019 17:09


    ASB adds Google Pay option to contactless payments
    Posted 19-Jun-2019 17:05


    New Zealand PC Market declines on the back of high channel inventory, IDC reports
    Posted 18-Jun-2019 17:35


    Air New Zealand uses drones to inspect aircraft
    Posted 17-Jun-2019 15:39


    TCL Electronics launches its first-ever 8K TV
    Posted 17-Jun-2019 15:18



    Geekzone Live »

    Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


    Support Geekzone »

    Our community of supporters help make Geekzone possible. Click the button below to join them.

    Support Geezone on PressPatron



    Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

    Alternatively, you can receive a daily email with Geekzone updates.