Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




533 posts

Ultimate Geek
+1 received by user: 71

Trusted
Subscriber

Topic # 97613 17-Feb-2012 22:56
Send private message

I hope those Skinny folks are monitoring this forum.

I am having problem to buy top up vouchers from Countdown.  My wife and I tried to buy Skinny top up vouchers from Countdown Westcity (Henderson) last Sunday (12th) and today (Friday 17th).  In both occassions the check out peoplw cannot get it from their POS terminal.

However, my wife could get one from New World Metro (Akl city) on Tuesday 14th with no problem, why is that?

By the way, when we can do online top up using credit cards?

Thanks!

Create new topic
507 posts

Ultimate Geek
+1 received by user: 128

Trusted
Skinny

  Reply # 583316 18-Feb-2012 22:14
Send private message

AKLWestie: I hope those Skinny folks are monitoring this forum.

I am having problem to buy top up vouchers from Countdown.  My wife and I tried to buy Skinny top up vouchers from Countdown Westcity (Henderson) last Sunday (12th) and today (Friday 17th).  In both occassions the check out peoplw cannot get it from their POS terminal.

However, my wife could get one from New World Metro (Akl city) on Tuesday 14th with no problem, why is that?

By the way, when we can do online top up using credit cards?

Thanks!


Yes we are monitoring here :-)  I'll get our channel people to check out the Countdown situation.  Also, the new website is in test at the moment and there are a few creases that we need to iron out before we launch it.  I can't give a precise date yet but it is getting close.  That will give you the ability to fully manage your account online, including using credit cards.  Thanks for your patience whilst we are in beta launch.



533 posts

Ultimate Geek
+1 received by user: 71

Trusted
Subscriber

  Reply # 583319 18-Feb-2012 22:29
Send private message

Thanks LivingSkinny for the head's up. By the way, the good news is that I have no problem buying a Skinny topup voucher from Dick Smith. =-)

 
 
 
 


25596 posts

Uber Geek
+1 received by user: 5372

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 583347 19-Feb-2012 08:37
Send private message

Different retailers use different providers for their voucher systems - the main two being EziPay and ePay. Foodstuffs use EziPay and Progressive use ePay.

FWIW ePay are currently in the process of seeking Commerce Commission approval to but EziPay, so if anybody has any views on this now is the time to send in your comments.






507 posts

Ultimate Geek
+1 received by user: 128

Trusted
Skinny

  Reply # 583970 20-Feb-2012 15:52
Send private message

AKLWestie: I hope those Skinny folks are monitoring this forum.

I am having problem to buy top up vouchers from Countdown.  My wife and I tried to buy Skinny top up vouchers from Countdown Westcity (Henderson) last Sunday (12th) and today (Friday 17th).  In both occassions the check out peoplw cannot get it from their POS terminal.



I've had confirmation that all the info has gone out to Countdown so can only assume it hasn't filtered through to all the staff on the checkouts.    I'd suggest asking them to call the supervisor over.  Let me know if that doesn't work and I'll send someone on a mystery shopper trip.



533 posts

Ultimate Geek
+1 received by user: 71

Trusted
Subscriber

  Reply # 584194 20-Feb-2012 21:42
Send private message

LivingSkinny:

I've had confirmation that all the info has gone out to Countdown so can only assume it hasn't filtered through to all the staff on the checkouts.    I'd suggest asking them to call the supervisor over.  Let me know if that doesn't work and I'll send someone on a mystery shopper trip.


I have forgotten to mention that the check out woman did ask her supervisor for help, but both of them cannot figure out how to do it.  To their credit, they were very polite and apologised that they could not get it done.

May be you can send a mystery shopper to double check.  Laughing

507 posts

Ultimate Geek
+1 received by user: 128

Trusted
Skinny

  Reply # 584533 21-Feb-2012 13:45
Send private message

AKLWestie:
LivingSkinny:

I've had confirmation that all the info has gone out to Countdown so can only assume it hasn't filtered through to all the staff on the checkouts.    I'd suggest asking them to call the supervisor over.  Let me know if that doesn't work and I'll send someone on a mystery shopper trip.


I have forgotten to mention that the check out woman did ask her supervisor for help, but both of them cannot figure out how to do it.  To their credit, they were very polite and apologised that they could not get it done.

May be you can send a mystery shopper to double check.  Laughing


OK I'll see whose route is going out that way and get them to check it.  

Meanwhile, we have had another info blast sent out to them (tells them about Skinny and what to do) so maybe try again next time you're picking up the eggs and milk :-)

 

507 posts

Ultimate Geek
+1 received by user: 128

Trusted
Skinny

  Reply # 585254 22-Feb-2012 17:08
Send private message

LivingSkinny:
AKLWestie: I hope those Skinny folks are monitoring this forum.

I am having problem to buy top up vouchers from Countdown.  My wife and I tried to buy Skinny top up vouchers from Countdown Westcity (Henderson) last Sunday (12th) and today (Friday 17th).  In both occassions the check out peoplw cannot get it from their POS terminal.



Let me know if that doesn't work and I'll send someone on a mystery shopper trip.


Hi we sent a mystery shopper out and I'm sorry to report that he had the same experience.  We are working with them now on additional training.   

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Phone prices rising as users move upmarket
Posted 24-Nov-2017 17:16


Talking net neutrality on RNZ Nine-to-Noon
Posted 24-Nov-2017 12:11


Air New Zealand experiments with blockchain technology
Posted 23-Nov-2017 15:39


Symantec selects Amazon Web Services to deliver cloud security
Posted 23-Nov-2017 10:40


New Zealand Ministry of Education chooses Unisys for cloud-based education resourcing management system
Posted 22-Nov-2017 22:00


Business analytics software powers profits for NZ wine producers
Posted 22-Nov-2017 21:52


Pyrios strikes up alliance with Microsoft integrator UC Logiq
Posted 22-Nov-2017 21:51


The New Zealand IT services ecosystem - it's all digital down here
Posted 22-Nov-2017 21:49


Volvo to supply tens of thousands of autonomous drive compatible cars to Uber
Posted 22-Nov-2017 21:46


From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.