Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




52 posts

Master Geek


# 196741 10-Jun-2016 21:34
Send private message

Anyone with experience repairing this baby camera? or similar D-LINK camera? My DCS-825L wouldn't power on anymore, tried a different usb cable and charger, still no sign of power, since D-LINK can't bother to help me, I want to try and fix it myself. But the first thing I need to figure out how to open this camera, any tips would be great!

 

On a side note, the camera died right around 1 year warranty mark, had a terrible experience with D-LINK support, they ask for my purchase date, at first I couldn't find the receipt, so I ask them to check on their system which has the record when I registered the product, they came back with a false date(February) and say that it's over 1 year warranty coverage, they can't send me a replacement. I knew I bought it around my bday last year, so I dig out the receipt, took photo to show them it was purchased in May, and they still refuse to fix it or replace it. Worst customer support I've ever experienced! frown


Create new topic
22647 posts

Uber Geek

Trusted
Subscriber

  # 1569793 10-Jun-2016 22:01
One person supports this post
Send private message

If you have the reciept go back to the retailer and make them sort it. Consumer Guarantees act covers you more than anything dlink offer.

 

After the last dlink camera I used tho I think this is the best way to fix.

 

 

 

Click to see full size





Richard rich.ms



52 posts

Master Geek


  # 1569928 11-Jun-2016 11:58
Send private message

richms:

 

If you have the reciept go back to the retailer and make them sort it. Consumer Guarantees act covers you more than anything dlink offer.

 

After the last dlink camera I used tho I think this is the best way to fix.

 

 

 

Click to see full size

 

 

 

 

Thanks for the advise, I took it back to pb tech this morning, they will send it back for me, but it's up to d-link to decide whether they want to replace a new one or not, since I've wasted my time with d-link, and it's now 2~3 weeks over the warranty period, and from my terrible experience with d-link customer support, I've little hope for it...... btw, I was told d-link nz/au don't repair their products, how environmentally friendly? :/

 

Hammer standby yell


 
 
 
 


2364 posts

Uber Geek

Lifetime subscriber

  # 1569929 11-Jun-2016 12:04
One person supports this post
Send private message

You can't be serious to expect repairs on such things. Labour to fix would be more than the value of the product, if you followed this principle with everything then capitalism would grind to a halt. Its only a kids toy anyway.





Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+. Apple TV 4, Apple TV 4K, iPad Air 1, iPhone 6s, VodaTV Gen 2. If it doesn't move then its data cabled.


863 posts

Ultimate Geek

Subscriber

  # 1569952 11-Jun-2016 13:23
Send private message

Spyware:

 

Its only a kids toy anyway.

 

 

 

 

I think you misinterpreted 'baby camera'. It's not for babies, it's for parents to monitor their baby.

 

 








2660 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1569989 11-Jun-2016 14:07
Send private message

richms: If you have the reciept go back to the retailer and make them sort it. Consumer Guarantees act covers you more than anything dlink offer.

 

What he said.  Don't take no for an answer.  If they give you any grief, come back to us for advice if you want/need it.





"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

2364 posts

Uber Geek

Lifetime subscriber

  # 1569991 11-Jun-2016 14:11
Send private message

gbwelly:

 

Spyware:

 

Its only a kids toy anyway.

 

 

I think you misinterpreted 'baby camera'. It's not for babies, it's for parents to monitor their baby.

 

 

I didn't misinterpret anything.





Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+. Apple TV 4, Apple TV 4K, iPad Air 1, iPhone 6s, VodaTV Gen 2. If it doesn't move then its data cabled.




52 posts

Master Geek


  # 1570079 11-Jun-2016 17:09
Send private message

Yes it's a baby monitor.

 

Toy or not, for a $199 product, it shouldn't last only 1 year, nor should any company lie to your customer about the register date.

 

I'll post updates when I heard back from pb.


 
 
 
 




52 posts

Master Geek


  # 1571060 13-Jun-2016 14:49
Send private message

UPDATE:

 

Got a free replacement today, that's quicker than my expectation. Dropped the broken baby monitor on Saturday, and received a txt on Monday morning, doubt it even reached d-link?!

 

Anyways, props to PB north shore. And lesson learned for me, I'll go straight to retail store for service instead of product company next time!

 

 

 

 


2660 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1571062 13-Jun-2016 14:52
Send private message

Fantastic for you OP.  Nice one PB.





"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

2364 posts

Uber Geek

Lifetime subscriber

  # 1571103 13-Jun-2016 16:00
Send private message

bunky:

 

Yes it's a baby monitor.

 

Toy or not, for a $199 product, it shouldn't last only 1 year, nor should any company lie to your customer about the register date.

 

I'll post updates when I heard back from pb.

 

 

Probably has $5 worth of electronics in it, all surface mount and placed on board by a machine, to expect any human to repair such a thing is ridiculous.





Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+. Apple TV 4, Apple TV 4K, iPad Air 1, iPhone 6s, VodaTV Gen 2. If it doesn't move then its data cabled.


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.