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jmh

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  Reply # 1359082 5-Aug-2015 08:41
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Seems particularly bad this morning.  Slow to get onto some sites, and facebook is a no-go.  I pm'd you a couple of days ago - any news?

Flip: Hi again all,

If you are currently experiencing problems accessing certain websites please send me a PM with your account and contact info and I'll get this in front of the right people so we can take a look. Cheers!

273 posts

Ultimate Geek
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  Reply # 1359085 5-Aug-2015 08:43
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Was really bad for me last night - Netflix unwatchable and pages not loading...

jmh: Seems particularly bad this morning.  Slow to get onto some sites, and facebook is a no-go.  I pm'd you a couple of days ago - any news?

Flip: Hi again all,

If you are currently experiencing problems accessing certain websites please send me a PM with your account and contact info and I'll get this in front of the right people so we can take a look. Cheers!

jmh

449 posts

Ultimate Geek
+1 received by user: 142

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  Reply # 1359187 5-Aug-2015 11:25
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From the Flip Website:

 

NETWORK STATUS

 

 

 

 

NOT GOOD

 

 

customers experiencing issues with browsing international websites

14 posts

Geek

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Flip

  Reply # 1359195 5-Aug-2015 11:35
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Hi all,

We can confirm we're having some intermittent issues with international browsing which seems to have become more prevalent this morning. Our network ops team is across it and working on sorting it as soon as possible.

The guys are looking to speak with someone experiencing these symptoms to help us out - if you're up for it flick me a PM with your account (and contact) info. Cheers!

137 posts

Master Geek
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  Reply # 1359208 5-Aug-2015 11:46
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Flip: Hi all,

We can confirm we're having some intermittent issues with international browsing which seems to have become more prevalent this morning. Our network ops team is across it and working on sorting it as soon as possible.

The guys are looking to speak with someone experiencing these symptoms to help us out - if you're up for it flick me a PM with your account (and contact) info. Cheers!


I'd volunteer but I'm away from home at the moment. The issue isn't just with international browsing, as http://support.flip.co.nz wouldn't load when I was experiencing the issue (unless your support page is hosted offshore).

273 posts

Ultimate Geek
+1 received by user: 120


  Reply # 1359300 5-Aug-2015 12:35
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CitizenErased:
Flip: Hi all,

We can confirm we're having some intermittent issues with international browsing which seems to have become more prevalent this morning. Our network ops team is across it and working on sorting it as soon as possible.

The guys are looking to speak with someone experiencing these symptoms to help us out - if you're up for it flick me a PM with your account (and contact) info. Cheers!


I'd volunteer but I'm away from home at the moment. The issue isn't just with international browsing, as http://support.flip.co.nz wouldn't load when I was experiencing the issue (unless your support page is hosted offshore).


Same here - I had trouble with your support page last night too...

14 posts

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Flip

  Reply # 1359335 5-Aug-2015 13:08
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Hi again all,

Thanks for your patience while we work through these issues.

We've confirmed that the major network issues from this morning are now resolved.

The source of the extended problems (identified by many of you in this thread prior to today) has been found to be an issue with our upstream provider who we are working with to implement a permanent fix. We don't have a time line on this right now, but now that we've found the source of the problem we anticipate we'll be back to full capacity very soon.

Our apologies for any inconvenience caused by the disruption.

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  Reply # 1359602 5-Aug-2015 18:42
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CitizenErased:
Flip: Hi all,

We can confirm we're having some intermittent issues with international browsing which seems to have become more prevalent this morning. Our network ops team is across it and working on sorting it as soon as possible.

The guys are looking to speak with someone experiencing these symptoms to help us out - if you're up for it flick me a PM with your account (and contact) info. Cheers!


I'd volunteer but I'm away from home at the moment. The issue isn't just with international browsing, as http://support.flip.co.nz wouldn't load when I was experiencing the issue (unless your support page is hosted offshore).


The support pages traces to the US.




Ross

 

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+

 


Speed Test


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Wannabe Geek


  Reply # 1375791 28-Aug-2015 15:45
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I just moved from Voda and was getting 20-1.5, now I am getting 14-1 I have the exact same setup, no change at all. The "technician" said all he did was unplug from Vodas dslam and plugged into "wholesale" Flip dslam - I called FLIP and they spotted off on some long nothing about how I can only have 14 anyway...... I am so annoyed, but having said that I am only paying $75 now wheres with Voda it was $109



418 posts

Ultimate Geek
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  Reply # 1444672 9-Dec-2015 18:02
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I am finding some sites timing out again :/ Anyone finding similar? 




Tap That - Great cheap tablets and tablet accessories. Windows and Android, NZ based

137 posts

Master Geek
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  Reply # 1449762 13-Dec-2015 19:17
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Dreal: I am finding some sites timing out again :/ Anyone finding similar? 


I struck the issue again just now. I'm unable to access www.fiverr.com (I was able to access it on Friday and I can still access it on the 2degrees network). I've opened a support ticket with Flip.



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Ultimate Geek
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  Reply # 1450303 14-Dec-2015 19:13
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CitizenErased:
Dreal: I am finding some sites timing out again :/ Anyone finding similar? 


I struck the issue again just now. I'm unable to access www.fiverr.com (I was able to access it on Friday and I can still access it on the 2degrees network). I've opened a support ticket with Flip.


I've been having this same problem of selective websites timing out, exact same as last time, for almost a week now.

Support person I spoke to claimed I needed to test if it was the router I've been using with no issues for two years. Lol.

And the support cue I am waiting on now seems VERY long.

Not surprised to hear others are getting the same old 'selective websites timing out/loading slow, sporadically' issue, as we did a little earlier. Thanks for piping up. 




Tap That - Great cheap tablets and tablet accessories. Windows and Android, NZ based

137 posts

Master Geek
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  Reply # 1450311 14-Dec-2015 19:42
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I can now access fiverr.com again. I don't know whether that's a result of me opening a support ticket or just good luck, as I haven't received an update.



418 posts

Ultimate Geek
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  Reply # 1450688 15-Dec-2015 11:25
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If its anything like my issue, the websites work some of the time.




Tap That - Great cheap tablets and tablet accessories. Windows and Android, NZ based

137 posts

Master Geek
+1 received by user: 32


  Reply # 1451080 15-Dec-2015 19:34
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This is the response I received from Flip support:

 

You'll need to contact the domain host of the website you're trying to access, to request them to unblock our customers IP ranges.

 

IP Range:

 

103.9.40.0/22

 

103.224.128.0/22

 

163.47.104.0/22

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