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  # 1243989 22-Feb-2015 07:55
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There are some sneaky tricks to get alixpress to contact you about dusputes. Instructions on their forum. I can't recall where u click.




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  # 1243991 22-Feb-2015 08:07
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floydbloke: t i n y d e a l.com

without the spaces  between the letters.  For reasons unknown to me the Geekzone wordfilter won't let it through without the spaces.


I will tell you the reason. These people registered here on Geekzone and were contacting users via PM asking them to drop their links around discussion in exchange for payments.

We do not support or allow spammers here. You know this.





 
 
 
 


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  # 1244115 22-Feb-2015 13:42
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freitasm:
floydbloke: t i n y d e a l.com

without the spaces  between the letters.  For reasons unknown to me the Geekzone wordfilter won't let it through without the spaces.


I will tell you the reason. These people registered here on Geekzone and were contacting users via PM asking them to drop their links around discussion in exchange for payments.

We do not support or allow spammers here. You know this.



Naughty.  Thanks for letting me know.
I can assure you I didn't get paid for my post, just bought stuff from them in the past and found them OK.




"I have noticed even people who claim everything is predestined, and that we can do nothing to change it, look before they cross the road." -  Stephen Hawking


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  # 1244320 22-Feb-2015 19:09
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kiwijunglist: There are some sneaky tricks to get alixpress to contact you about dusputes. Instructions on their forum. I can't recall where u click.


They don't deserve the business if their disputes system is broken and they don't have anyway to contact them. They don't seem to have the same level of consumer protection that they do in NZ. Ebay and paypal I have found is a far safer way to buy things. When you buy of Aliexpress I don't think you can use paypal.

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  # 1244340 22-Feb-2015 19:29
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Ive not had a problem with the disputes process for things that didnt arrive.

Ordered a camera and it didnt have the lens in the picture, and the blurb had about 2 different lenses in it, and it came with the crap lens. Got resolved with a partial refund.





Richard rich.ms

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  # 1244483 22-Feb-2015 23:22
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richms: Ive not had a problem with the disputes process for things that didnt arrive.

Ordered a camera and it didnt have the lens in the picture, and the blurb had about 2 different lenses in it, and it came with the crap lens. Got resolved with a partial refund.



I think it is different if the goods don't arrive, as you can either get a chargeback or a full refund under aliexpresses terms. TH problem comes if goods aren't advertised correctly, and they send you something that differs from teh advertised goof. It also depends if you decide to escalate it to aliexpress, or you just open up the dispute with the trader. The trader I was dealing with offered me a full refund if I refunded the incorrectly advertised good back to them, or a partial refund (about 30%) if I kept it. If you look at Ali Expresses guarantees, this is what their guarantee is if the good is wrongly advertised, so it doesn't really offer that much protection. The item was no good to me, and it was going to cost me more than the object was worth to send back. So I opened up a dispute case with aliexpress itself, as I wanted a full refund. But nearly a month later, the case remained open with no ali express staff getting back in contact with me.
I have found that the same things that are on Aliexpress, are sold on Ebay, and are usually cheaper on ebay, plus you get paypal protection which is far better.

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