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eth

74 posts

Master Geek
+1 received by user: 18


  Reply # 1601456 30-Jul-2016 21:34

k1w1k1d:

 

Just downloaded the file again at 8.20pm. Took 3mins 11seconds. Worse than same time last night!

 

I looked at Bigpipe but they don't offer phone, so would have to get that from someone else. Prefer a one stop shop for fibre and phone, but if MR don't sort this out I may have to have another look.

 

 

Me too. I'm looking at the BigPipe $79/month 100/20 fibre + $10/month phone line through 2talk which would work out at $89 compared to the $99 we're paying though MyRepublic currently. The 2 months free deal for switching fibre customers is making me extra tempted.


35 posts

Geek
+1 received by user: 3

Trusted
MyRepublic

  Reply # 1601565 31-Jul-2016 10:30
Send private message

Hi all,

 

We've made several upgrades to our network, including handover changes, in the past couple of months which should have resolved these issues. 

Please PM us your details and we'll arrange for our support team to get in touch to help and pass on to our network team if necessary for further investigation. 

 

Thanks,

 

The Team @ MyRepublic


 
 
 
 




518 posts

Ultimate Geek
+1 received by user: 175


  Reply # 1601576 31-Jul-2016 10:57

PM sent.

 

Just downloaded the file again at 10.35am Sunday morning. It took 1min 5seconds this time.


231 posts

Master Geek
+1 received by user: 35

Lifetime subscriber

  Reply # 1603320 3-Aug-2016 08:54
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MyRepublic:

 

Hi There,

 

We are currently working with Enable to resolve the congestion issue that effects our customers at peak times.

 

There will be a new handover that we are migrating customers to, this will be able to handle our growing number of customers and It will be implemented and resolved on Tuesday night, 31 May.

 

Regards,

 

The Team @ MyRepublic NZ

 

 

 

 

I'm with Myrepublic and want to resign to get a better price, and drop home phone.  However the latest June Truenet report absolutely slams the network performance.  What steps are Myrepublic taking to improve performance, when can we expect improvement? 

 

Regards K





:)


6 posts

Wannabe Geek
+1 received by user: 3


  Reply # 1603990 4-Aug-2016 06:47
2 people support this post
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I thought I had a great deal when I got 6 months half price UFB however like other posts here Myrepublic in Christchurch is absolutely terrible in the evenings to the point where even Netflix has to buffer and forget about ever getting even 720p on You Tube that's unwatchable, I did a speed test on Tuesday night and was shocked at the results, I am not kidding I got just 1.9 mbs download!! I reset the modem and while it did improve a little (5mbs) that is still well below what my old copper gave me!! The only good thing about this is that my uploads are much faster than my downloads lol No I am not laughing really I am on a 24 month contract however if this continues I will pay the break penalty just to find a better faster company..... Pull up you socks Myrepublic and stop making excuses and just fix the problems that so many are having....  


6 posts

Wannabe Geek
+1 received by user: 3


  Reply # 1604003 4-Aug-2016 07:48
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Greggy:

 

I thought I had a great deal when I got 6 months half price UFB however like other posts here Myrepublic in Christchurch is absolutely terrible in the evenings to the point where even Netflix has to buffer and forget about ever getting even 720p on You Tube that's unwatchable, I did a speed test on Tuesday night and was shocked at the results, I am not kidding I got just 1.9 mbs download!! I reset the modem and while it did improve a little (5mbs) that is still well below what my old copper gave me!! The only good thing about this is that my uploads are much faster than my downloads lol No I am not laughing really I am on a 24 month contract however if this continues I will pay the break penalty just to find a better faster company..... Pull up you socks Myrepublic and stop making excuses and just fix the problems that so many are having....  

 

 

 

On a positive note I did a speed test this morning (Thursday) at 7:45am and got 81mbs down and that was with my daughter watching HD Netflix so there excuses of there must be something wrong at customers end just does not ring true, the truth is Myrepublic just do not have enough servers for high demand evenings...

 


eth

74 posts

Master Geek
+1 received by user: 18


  Reply # 1604617 4-Aug-2016 21:06
One person supports this post

Greggy:

 

I thought I had a great deal when I got 6 months half price UFB however like other posts here Myrepublic in Christchurch is absolutely terrible in the evenings to the point where even Netflix has to buffer and forget about ever getting even 720p on You Tube that's unwatchable, I did a speed test on Tuesday night and was shocked at the results, I am not kidding I got just 1.9 mbs download!! I reset the modem and while it did improve a little (5mbs) that is still well below what my old copper gave me!! The only good thing about this is that my uploads are much faster than my downloads lol No I am not laughing really I am on a 24 month contract however if this continues I will pay the break penalty just to find a better faster company..... Pull up you socks Myrepublic and stop making excuses and just fix the problems that so many are having....  

 

 

Yeah that seems to be the problem. During the daytime the speeds are just fine. It's around 6pm to midnight every single night that the speeds drastically deteriorate. I think that points to the issue being on MyRepublic's end. The June 2016 TrueNet report really shows the difference between them and every other ISP too.


pab

70 posts

Master Geek
+1 received by user: 7


  Reply # 1604728 5-Aug-2016 07:01
One person supports this post
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I agree. Daytime is fine but on my 200/200 plan in Christchurch downloads slow down dramatically to 8/200 in the evenings. Using speedtest.net to MyRepublic's speedtest server from a Gbit Ethernet connected PC. It's poor and worrying that MR appear to think there isn't a problem. All streaming services are buffer city right at the time I want to use them.

What's the early termination fee?

6 posts

Wannabe Geek
+1 received by user: 3


  Reply # 1604738 5-Aug-2016 07:44
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Its $299 however if they are not providing what they promise I am not sure they can charge this, just look at the advertising saying they buy more bandwidth than any other provider and will not slow down during peak times, well we all know that's untrue.  


231 posts

Master Geek
+1 received by user: 35

Lifetime subscriber

  Reply # 1604755 5-Aug-2016 08:27
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I was reduced to 10Mbps download speed last night. This is not the 100/20 that we are paying for, but I don't see a solution from Myrebulic. 

 

I've looking at other providers, but my options seem limited to the main players. No big pipe or voyager available in my town.





:)


3292 posts

Uber Geek
+1 received by user: 826


  Reply # 1604774 5-Aug-2016 08:53
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kotuku4:

 

I was reduced to 10Mbps download speed last night. This is not the 100/20 that we are paying for, but I don't see a solution from Myrebulic. 

 

I've looking at other providers, but my options seem limited to the main players. No big pipe or voyager available in my town.

 

 

While I understand you'd prefer the pricing and flexibility of an ISP like BigPipe, some of the "main players" offer some ok value plans. Given my direct experience with Vodafone, I'd not count them as an option! But, for example, Spark's doing 100/20 for $90 (without landline) or $100 (with landline) for the first year (assuming it's a two year contract, with prices an additional $10 a month in the second year?).

 

Sure, a bit more than BigPipe (I think I pay $79 for 100/20 unlimited?) and it comes with a contract - but given MR's performance is clearly left wanting, personally I'd be happy to pay a bit more and actually have my internet provided by a company that seems to get most things right.

 

I sure wouldn't stick around to put up with such crud speeds - but this again reinforces the problems caused by so many being on fixed-term contracts. I sure hope more ISPs move away from this model, to one where their continued success is dependent on actually providing a good quality service, not as to whether they can dangle a big enough carrot to have people sign up for years. I'd be interested to know what the churn away from BigPipe is, given most customers seem to be happy with their service so really have no reason to leave, compared to the MRs of the world...


231 posts

Master Geek
+1 received by user: 35

Lifetime subscriber

  Reply # 1604944 5-Aug-2016 11:56
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Spark have signed me for $80 month unlimited, 100/20 naked, free lightbox, 12 month term. 

 

Is it worth challenging MR costs, in light of poor service, or will the terms and conditions preclude this?  





:)


595 posts

Ultimate Geek
+1 received by user: 178


  Reply # 1604952 5-Aug-2016 12:06
One person supports this post
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kotuku4:

 

Spark have signed me for $80 month unlimited, 100/20 naked, free lightbox, 12 month term. 

 

Is it worth challenging MR costs, in light of poor service, or will the terms and conditions preclude this?  

 



I would challenge the early termination fee.


6 posts

Wannabe Geek
+1 received by user: 3


  Reply # 1604978 5-Aug-2016 12:46
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Well I contacted MR and the support people either have there heads in the sand or have no clue whats going on, as they said I should not be getting 90mbs down at anytime on a notebook with wifi N yet I can get it, sent then a screenshot as requested. We will see how things go....

 

 

 


75 posts

Master Geek
+1 received by user: 13


  Reply # 1605486 6-Aug-2016 15:04
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For those interested here goes a table of speed results done on peak time with MyRepublic over four days. The second table is speed tests taken from 1pm to 8pm every hour to capture how the speeds slow down over peaktime on one day. This is on a Gigatown connection that in theory should be getting 1000Mbps down.

 


Speed    Screenshot                                                                      Date
260/405 https://i.gyazo.com/d256de19934a73b5280d205491ba9f26.png 1/8/2016
252/404 https://www.speedtest.net/result/5519264313.png                   1/8/2016
145/408 https://i.gyazo.com/20cd79db9e92d414d74f8824c8cdca80.png  1/8/2016
318/359 https://i.gyazo.com/a7a8f5adc1f244305cd681d809145c88.png   2/8/2016
292/411 https://www.speedtest.net/result/5521618172.png                    2/8/2016
254/414 https://i.gyazo.com/1db506ed6ab7c37881b41cf7ee1c946b.png   2/8/2016
4/9       https://i.gyazo.com/20a0e95256023ce852ce4901fbf38b2f.png     2/8/2016
19/406  https://i.gyazo.com/cdd6b624d2f7ff01bea19d69bba32d8b.png     2/8/2016
20/351  https://i.gyazo.com/2f9513706865aad46aa2a96884ae00dd.png    2/8/2016
20/385  https://i.gyazo.com/2eb9b32086502916817bed9eb991cea3.png    2/8/2016
127/339 https://i.gyazo.com/0a647959228e6671cb7e30af048c04d2.png    3/8/2016
19/327  https://i.gyazo.com/98de4e2f2f319dbf83fcb5550571c78c.png      3/8/2016
5/9       https://i.gyazo.com/01f4f5ceefec7000706d80f21c7611ae.png      3/8/2016
4/5       https://www.speedtest.net/result/5524502116.png                     3/8/2016
5/311    https://goo.gl/photos/sodTkea3VPrMpdgU8                              3/8/2016
5/338    https://i.gyazo.com/ea80b952eaf95e074e944ca3f1b43a12.png    4/8/2016
5/401    https://www.speedtest.net/result/5527339835.png                     4/8/2016   
21/407  https://i.gyazo.com/6773bba7ce603e14f8cd23dad0bbd424.png    4/8/2016

 

Lead up to peak time

 


Speed    Screenshot                                                                      Time
706/405 https://i.gyazo.com/a2d53b1bf1b529cfdb95825686964e82.png  1:23pm
655/359 https://i.gyazo.com/7ff5104f4c54d921879d46ec44402f18.png    2:41pm
495/372 https://i.gyazo.com/58626a85461c5124204256dcb9e4af49.png   3:25pm
400/403 https://i.gyazo.com/a519b16b60f6eb1605f89b2fc3e78a7c.png    4:25pm
338/345 https://i.gyazo.com/8219e7661da76d0ba7c44638f53de552.png   5:20pm
425/403 https://i.gyazo.com/8a97f1122fad11dc08184fb5501c2576.png    6:25pm
24/373   https://i.gyazo.com/5d0277b411ed2c9ba47606ff9ed5a05a.png   8:09pm

 

 

 

I think from the results, it's pretty damn clear that the claims on their website such as "MyRepublic local network capacity is consistently more than what our customer base requires", "All this with no lag, no limits and no holding back", "broadband network has more than enough bandwidth for everyday use without compromising performance" and "We buy more bandwidth per user than any other national ISP. This means all your streaming and gaming never gets compromised during peak hours" are clear lies. I am in my fifth day with support trying to "resolve" this issue. So far they have blamed Chorus as being the issue, when that is a clear lie because other people who live close by on other ISPs are having no issues.

 

At this stage I am trying to get off contract without paying the early termination fee as they have clearly breached their side of the contract. Any advice on legal proceedings to take would be appreciated.

 

Apologizes for the formatting.


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