BTR, issues aren't sorted, so I suggest that you go with another provider when fibre is available.
Nothing good to advise about MR solving their evening download speed issues.
8.55pm on a Wednesday night and upload is faster than download with 21.36 down and 21.51 up. So much for 100/20.
No use contacting MR as they won't reply.
Still advertising the following on their website. Not sure that I believe it though.
"Protection from Peak Time Frustration"
"We buy more bandwidth per user than any other national ISP. This means all your streaming and gaming never gets compromised during peak hours."