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614 posts

Ultimate Geek


  # 1638395 21-Sep-2016 21:16
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BTR, issues aren't sorted, so I suggest that you go with another provider when fibre is available.

 

Nothing good to advise about MR solving their evening download speed issues.

 

8.55pm on a Wednesday night and upload is faster than download with 21.36 down and 21.51 up. So much for 100/20.

 

No use contacting MR as they won't reply.

 

Still advertising the following on their website. Not sure that I believe it though.

 

"Protection from Peak Time Frustration"

 

"We buy more bandwidth per user than any other national ISP. This means all your streaming and gaming never gets compromised during peak hours."

 

 


8873 posts

Uber Geek

Lifetime subscriber

  # 1638458 22-Sep-2016 00:48
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Complain to the TDR http://www.tdr.org.nz/ and to the commerce commission http://www.comcom.govt.nz/the-commission/making-a-complaint/

 

if you do nothing it will just keep happening to you and other people.


 
 
 
 


jmh

458 posts

Ultimate Geek

Subscriber

  # 1639705 24-Sep-2016 08:21
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I've noticed a drop off from around 9pm recently - it was worse than ever last night.  Once my contract is done I'll be finding another provider.  Pretty poor showing.


5405 posts

Uber Geek

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  # 1639741 24-Sep-2016 10:49
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TrueNet August 2016 Urban Broadband Report

Extracts:

"Throughout August all 4 major ISPs with Fibre 100 service options (Vodafone, Spark, 2Degrees and Orcon), delivered more than 100Mb/s at all times."

"MyRepublic 100Mb/s fibre has continued its improvements in Time of Day performance, now achieving 89% of advertised speed at the busiest time of day.  
However, the target has since moved with the Major ISPs now reaching 100% for Fibre."

Fibre & Cable Comparison - File Download Speeds

"The 100Mb/s services have clustered together in August (a good thing).
Vodafone Cable, and in particular My Republic both showed very much improved evening performance compared to the past few months. 
The results by Time of Day (ToD) for Voyager and MyRepublic vary more than others because the sample size is smaller."

Chart 6: 100Mbs Fibre & Cable Performance from NZ





Sideface


69 posts

Master Geek


  # 1639833 24-Sep-2016 12:43
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I'm not seeing these improvements in Rangiora. As we speak im getting 29Mbps down on a 100/20 plan. Usually hovers between that and 50Mbps with the occasional spike to full speed

6 posts

Wannabe Geek


  # 1640038 24-Sep-2016 21:58
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Nothing improving for me approx 9:45pm Sat night and just me using the net in house, brand new house in new area with hard wired connection 16mbs down 20mbs up.

 

 

 

 

 


69 posts

Master Geek


  # 1643980 1-Oct-2016 21:55
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This is bollocks.10pm sat 17Mbps!!!

 
 
 
 




614 posts

Ultimate Geek


  # 1643987 1-Oct-2016 22:31
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Sure is bollocks!

 

My speed is an electrifying 23.82Mbs at 10.28pm.

 

Will be interesting to see what Gb speeds mean to MR. Probably 200Mbs on a good night.

 

 


5390 posts

Uber Geek

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  # 1644021 1-Oct-2016 23:00
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But this ISP buys more bandwidth that any other ISP

:p



614 posts

Ultimate Geek


  # 1644022 1-Oct-2016 23:05
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 I wonder what they do with it?

 

 


8873 posts

Uber Geek

Lifetime subscriber

  # 1644098 2-Oct-2016 11:42
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they doe buy more bandwidth per user than others, its just internation bandwidth. Doesnt help though when its local congestion thats causing the issues on their network

 

 

 

has anyone laid a complaint with the Commerce commission or the TDR?




614 posts

Ultimate Geek


  # 1644114 2-Oct-2016 12:29
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MR are not a member of the TDR(Telecommunication Dispute Resolution), so no use contacting them.

 

Commerce Commission is just too much legal gobbledegook etc to get involved with. I haven't the time or inclination to get involved with that.

 

I will probably just change to another provider some day. 

 

The sad thing is that the only problem I have with MR is the evening download speed dropping off. Apart from that their service has been rock solid for the almost two years we have been with them. Their telephone and email support has been excellent on the few times I have needed it.

 

BUT, mention speed issues and the support system turns to custard! They trot out the "We buy more bandwidth........." line and "The senior engineer has advised there is no lingering issue with handover and our network team believe in the upgrades they have done. At this point, we are not assuming these types of requests are due to an overarching network issue but rather are limited to customers' individual connections."  Must have a lot of individual customer connection issues?

 

I was looking at Orcon until I spoke with our neighbour. They are with Orcon and don't have any speed issues, but overseas support centre is a problem for them. They were without a phone for a week when fibre was first connected. They received a different story every time they contacted Orcon. Currently having issues with Orcon saying that their account is overdue. Orcon take out the payments automatically and none have been missed, so they don't what is going on. Can't get a straight answer.

 

 


523 posts

Ultimate Geek

Trusted

  # 1644159 2-Oct-2016 14:04
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k1w1k1d:

 

Sure is bollocks!

 

My speed is an electrifying 23.82Mbs at 10.28pm.

 

Will be interesting to see what Gb speeds mean to MR. Probably 200Mbs on a good night.

 

 

 

 

 

 

Where abouts are you? I do not speak for them in any way but I know there have been significant upgrades over the last week and continuing next week.




614 posts

Ultimate Geek


  # 1644164 2-Oct-2016 14:15
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Bryndwr, Christchurch.

 

87Mbs at moment to MR server.


4198 posts

Uber Geek

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  # 1644294 2-Oct-2016 18:06
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k1w1k1d:

 

BTR, issues aren't sorted, so I suggest that you go with another provider when fibre is available.

 

Nothing good to advise about MR solving their evening download speed issues.

 

8.55pm on a Wednesday night and upload is faster than download with 21.36 down and 21.51 up. So much for 100/20.

 

No use contacting MR as they won't reply.

 

Still advertising the following on their website. Not sure that I believe it though.

 

"Protection from Peak Time Frustration"

 

"We buy more bandwidth per user than any other national ISP. This means all your streaming and gaming never gets compromised during peak hours."

 

 

 

 

 

 

I for one am intrigued how they could actually claim that. I know, for example, of one large national ISP that 

 

a) Wouldn't make a claim like that without the facts to back it up and 

 

b) is not able to get the facts (ie, in the same position as the other ISPs) because it's a commercially sensitive issue.

 

 

 

If MR would like to give an absolute figure as to how much BW they buy per user, they are welcome, but otherwise I'd be asking them a pointed question about how they know how much all the other ISPs buy.

 

Cheers - N

 

 





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


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