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940 posts

Ultimate Geek


#185496 25-Nov-2015 10:52
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We have a strange issue on our Galaxy tab 4 lightbox app when you select a show to watch you don't get the list of episodes to play thus you can't select anything to play. I tried it on various shows but no joy. Any advice on what's happening there, I seem to have the latest version of the app.

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656 posts

Ultimate Geek


  #1460478 3-Jan-2016 08:37
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i have just started having the same problem on a tab 3 used to work fine only started doing that, have emailed lightbox for support

656 posts

Ultimate Geek


  #1460494 3-Jan-2016 09:06
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If anyone is interested, this is the fix lightbox provided that worked.

We have found that watching the beginning of 10 new and different shows (just a few seconds of each) on a different device should fix the issue. Before doing this, please log out of the device experiencing the issue. After purging your "Recently Watched” list by watching a couple of seconds from 10 episodes, each from a different show, go back to the device that has been experiencing this issue and try watching a show again.

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