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247 posts

Master Geek

# 205077 28-Oct-2016 22:14
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Can't play videos on both AppleTV 4 or iPhone/iPad... this happening for anyone else?

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215 posts

Master Geek


  # 1660088 28-Oct-2016 22:25
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Not aware of any issues with the service at the moment... Playing fine on my Android. Presume you've restarted and tried again etc?

Customer care may be able to help...

247 posts

Master Geek

  # 1660089 28-Oct-2016 22:25
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Working now, but was def not working for about 20 mins or so. Tried various restarts etc...


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Uber Geek


  # 1660090 28-Oct-2016 22:30
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Working now, but was def not working for about 20 mins or so. Tried various restarts etc...



Are you on Spark or another ISP? I can see the traffic levels for Spark customers (only) and the traffic this evening has been a smooth pattern - no drops... Could have been localised or limited to delivery after it left the Spark/Lightbox networks?


Cheers - N





Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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