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mattwnz
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  #3322129 19-Dec-2024 01:44
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Handsomedan:

 

beenz: This is from the commerce commission web site

We would expect any surcharges to be no more than 0.7% for contactless debit card payments or 1.5-2% for credit card payments. Many merchants only have one rate, so we consider any surcharge above 2% is hard to justify.

Full article here.

https://comcom.govt.nz/regulated-industries/retail-payment-system/surcharging

So 3% surcharge is appalling , name and shame ?

I think surcharging should be banned - I have said this many, many times. 

 

You don't charge your customers for the power you consume, the air that you breathe or the staff that you pay (unless of course you rip your customers off on public holidays), so why pass on another cost of doing business? 
The cards payment platform brings business in  - if you are not offering card payments, you'll have less business - it's common sense.
Do you pass on your advertising costs in a separate surcharge? 

It's a rort and retailers know it. But it's easy to bash banks, so surcharges remain. 

 

From what I heard last night on the news, credit card companies don't actually want shops to charge customers these fees. Which is somewhat ironic considering they are charging the shop those fees. But even the government departments are charging the fees. Although funnily enough my local council doesn't appear to charge any fee for paying by credit card.  I would prefer that shops instead gave cash discounts if paying cash/ eftpos. But with far more advertising of debit cards, I can see eftpos being phased out eventually, allowing these credit/debit card companies to make  a % on every sale in NZ




tweake
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  #3322432 19-Dec-2024 17:04
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one thing that has annoyed a few people is the double dipping with surcharges.

 

with my bank i get paywave free, but some stores still charge a surcharge. others i know get billed by the bank for paywave transaction as well as having to pay the surcharge at the store.


Stu

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  #3322438 19-Dec-2024 17:54
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All payment methods have a cost involved. Cash not only has a handling fee when a business deposits it into their account, there's also time cost involved for staff to count the money, and give out change. Another cost of doing business.




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beenz
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  #3322442 19-Dec-2024 18:25
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Stu: All payment methods have a cost involved. Cash not only has a handling fee when a business deposits it into their account, there's also time cost involved for staff to count the money, and give out change. Another cost of doing business.



I am sorry but that is part and parcel of being in business and should be factorwd in to pricing

  #3322443 19-Dec-2024 18:27
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tweake:

 

others i know get billed by the bank for paywave transaction as well as having to pay the surcharge at the store.

 

 

Which banks charge for paywave? I don't know of any in NZ that do.


  #3322450 19-Dec-2024 18:33
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Stu: All payment methods have a cost involved. Cash not only has a handling fee when a business deposits it into their account, there's also time cost involved for staff to count the money, and give out change. Another cost of doing business.

 

But the cash handling cost is the same weather its $5 or $5000

 

So my question is what is the actual cost of the credit/debit handling and are larger purchases subsidising the lower purchases under the % per transaction system.


  #3322454 19-Dec-2024 18:38
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Jase2985:

 

But the cash handling cost is the same weather its $5 or $5000

 

 

Not sure if still the case but some years ago when I was looking at business bank accounts the banks did charge a fee over a certain amount (I think it was >$1,000 a month that the fees kicked in) for processing cash deposits. So not quite the same costs. Also you need to factor in the time it takes to count the money -- not trival especially if there's lots of coin involved. Plus when you get to 50,000, 500,000, 5,000,000 you have to fator in security costs.

 

So yes I don't really get the point of card surcharges. It is entirely possibly card is actually cheaper for the business to accept than cash -- yet it is card users that cross subside cash without any transparency.


 
 
 
 

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tweake
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  #3322458 19-Dec-2024 18:45
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KiwiSurfer:

 

Which banks charge for paywave? I don't know of any in NZ that do.

 

 

i don't know what bank the person is using.


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  #3322464 19-Dec-2024 19:01
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beenz:
Stu: All payment methods have a cost involved. Cash not only has a handling fee when a business deposits it into their account, there's also time cost involved for staff to count the money, and give out change. Another cost of doing business.



I am sorry but that is part and parcel of being in business and should be factorwd in to pricing


That's my point...




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ezbee
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  #3322467 19-Dec-2024 19:45
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Arrgh, I can't find the article some time ago pointing to our charges being higher than elsewhere.

 

My understanding is the Commerce Comission is concerned magnatude of charges are higher than Aussie and our peers.
Though maybe things are changing there too as Aussie RBA is getting fired up there as well

 

Australians lose nearly $1 billion a year in card surcharges and the RBA has warned banks it has to stop
https://www.abc.net.au/news/2024-03-04/australians-lose-one-billion-in-surcharges-least-cost-routing/103530946

 

However apparently its all higher than charges elsewhere.

 

So Commerce Commission is possibly concerned about this as another hit to global competitiveness of our economy.


Handle9
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  #3322496 20-Dec-2024 00:11
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mattwnz:

 

I would prefer that shops instead gave cash discounts if paying cash/ eftpos. 

 

 

What's the difference? Either way you pay more for using credit/paywave. It's just semantics.


cddt
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  #3322509 20-Dec-2024 07:02
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Jase2985:

 

But the cash handling cost is the same weather its $5 or $5000

 

 

You can count $5000 in the same time it takes you to count $5? 





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  #3322576 20-Dec-2024 08:16
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cddt:

 

Jase2985:

 

But the cash handling cost is the same weather its $5 or $5000

 

 

You can count $5000 in the same time it takes you to count $5? 

 

 

They have machines for that


Stu

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  #3322583 20-Dec-2024 08:30
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Banks do, not the corner dairy or local cafe.




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