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trak
15 posts

Geek
Inactive user


  #3065821 19-Apr-2023 20:42
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QUIC - have PM'd you 😎

ssamjh:

 

It might be this? https://www.quic.nz/chorus-hyperfibre-ont-self-upgrade-trial/

 



Ugh! bwhaha
good one :P

I see that article is under the "news" sub-page and was only posted a few days ago..
-I haven't checked the website since signing up two weeks ago
-and, when I signed up, that trial was NOT mentioned anywhere in the sign up process

 

 


 
 
 

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).
naggyman
696 posts

Ultimate Geek


  #3068852 28-Apr-2023 14:19
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Would love to see a public postmortem of today's incident - well at least as much as y'all can. 

 


Great work on the comms on the new status page!

 

https://status.quic.nz/issues/644aeab7f4e01e722acf16ae 





Morgan French-Stagg

 

morgan.french.net.nz

 

 


lloydw
15 posts

Geek


#3068943 28-Apr-2023 16:07
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Just wanted to say thank you for the speed at which you updated your status page today with outage information, not many companies will notify so fast that something is wrong and it was really helpful!

Look forward to a more detailed postmortem πŸ˜€



Fuzzi9986
52 posts

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  #3068946 28-Apr-2023 16:17

We didn't even go down, just was a little slow loading some pages, though I've been on a work VPN all day.

I only noticed now because of the notification this thread had been upgraded.

quic
198 posts

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Quic Broadband
Lifetime subscriber

  #3069185 29-Apr-2023 11:40
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Really appreciate the feedback @naggyman, @lloydw and @Fuzzi9986.

 

Yesterday saw a massive and very targeted attack on our DNS servers, which we worked as fast as possible to resolve.

 

Really pleased that our shiny new status page is being noticed as a significant improvement, and we'll constantly work to improve everywhere we can.

 

An incident report is available for customers. If you'd like to have a read, please message me here. :-)





Quic Broadband
quic.nz - The telco who puts you in charge!

 

 

 

 


michaelmurfy
meow
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  #3069203 29-Apr-2023 13:22
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Incident report is in the insiders forum - you'll need to be an "insider" which basically involves adhering to whatever rules Quic states where it be customers only, or interested trusted people on here (we don't make the rules!). Message @quic if you'd like access to it.

 

Direct link is here: https://www.geekzone.co.nz/forums.asp?forumid=193&topicid=304379 (you'll need to be an insider for access).

 

If you're an insider and missed this then use the buttons at the top of the forum to enable Auto Watch and that way you don't miss out:

 





Michael Murphy | https://murfy.nz
Referral Links: Octopus Energy ($50 Credit) | Tesla | Quic Broadband (use R122101E7CV7Q for free setup)

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Opinions are my own and not the views of my employer.


stick
354 posts

Ultimate Geek


  #3069213 29-Apr-2023 14:21
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michaelmurfy:

 

Incident report is in the insiders forum - you'll need to be an "insider" which basically involves adhering to whatever rules Quic states where it be customers only, or interested trusted people on here (we don't make the rules!). Message @quic if you'd like access to it.

 

Direct link is here: https://www.geekzone.co.nz/forums.asp?forumid=193&topicid=304379 (you'll need to be an insider for access).

 

If you're an insider and missed this then use the buttons at the top of the forum to enable Auto Watch and that way you don't miss out:

 

 

 

How do you become an insider? ;)




michaelmurfy
meow
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  #3069279 29-Apr-2023 17:57
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stick: How do you become an insider? ;)

 

Message @quic and ask nicely.





Michael Murphy | https://murfy.nz
Referral Links: Octopus Energy ($50 Credit) | Tesla | Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.


Woofjeb
43 posts

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  #3069778 1-May-2023 01:38
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Has any unable to access there bank web site or app (anz Westpac Kiwibank)I have cheeked my set up and all devices on the network and all wont load these site and changed router with no change. It load a page saying DNS_PROBE_FINISHED_NXDOMAIN and the app says no internet yet everything else is working 

 

this has been snice the outage the other day 

 

 

 

hayden 


ssamjh

Coromandel's CFM
309 posts

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  #3069779 1-May-2023 01:51
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Woofjeb:

Has any unable to access there bank web site or app (anz Westpac Kiwibank)I have cheeked my set up and all devices on the network and all wont load these site and changed router with no change. It load a page saying DNS_PROBE_FINISHED_NXDOMAIN and the app says no internet yet everything else is working 


this has been snice the outage the other day 


 


hayden 



It's a known issue I believe.

They know about it and are working on a fix.




Whitianga, Coromandel - Quic "Sprinter" UFB - Ref (free setup): R893192EGADLZ

 

Smokeping: Quic / Voyager / Starlink

 

Coromandel Webcam Network


CYaBro
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  #3069780 1-May-2023 02:59
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Woofjeb:

Has any unable to access there bank web site or app (anz Westpac Kiwibank)I have cheeked my set up and all devices on the network and all wont load these site and changed router with no change. It load a page saying DNS_PROBE_FINISHED_NXDOMAIN and the app says no internet yet everything else is working 


this has been snice the outage the other day 


 


hayden 



To work around it in the meantime change your dns server to cloudflare 1.1.1.1 or Google 8.8.8.8.

quic
198 posts

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  #3070483 2-May-2023 14:23
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Woofjeb:

 

Has any unable to access there bank web site or app (anz Westpac Kiwibank)I have cheeked my set up and all devices on the network and all wont load these site and changed router with no change. It load a page saying DNS_PROBE_FINISHED_NXDOMAIN and the app says no internet yet everything else is working 

 

this has been snice the outage the other day 

 

 

 

hayden 

 

 

Hey Hayden,

 

Just a heads up, this is now resolved. :-)

 

https://status.quic.nz/issues/644c5539f4e01e722d61a57a

 

Apologies for the inconvenience - this required a lot of work from various parties within other organisations.





Quic Broadband
quic.nz - The telco who puts you in charge!

 

 

 

 


gregb
50 posts

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  #3077256 17-May-2023 18:22
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Sorry to add to the end of an already long thread with a new topic, but it seems Quic doesn't get it's own forum here yet.

 

I'm having quite a few problems with my provider which I have been with for many years. They seem to be unable to complete a move of address and a need a plan 'B' and Quic by all accounts looks like a good option. I have some requirements that I am clear about, but do limit my options. I'm needing:

 

  • static ipv4, with a user defined PTR record
  • static IPv6 prefix, with DNS delegation to my dual stack DNS servers
  • prefer IPoE (but understand this may not be available yet, and can do PPPoE for now)
  • 1500 MTU
  • a static IPv6 address on the outside interface, with a PTR record or delegation (just to make the traceroutes look complete)

I am on a Chorus ONT 400 (with service) in the Christchurch area. For diversity of platforms I run a pfSense router, which means I prefer not to use PPPoE.

 

Which of the needs above can Quic meet? How long would it take to provision the service? (it probably comes down to whether their are any manual processes in there). Reading the setup instructions it is unclear if a link address is provided by SLAAC or DHCP6 (if at all). Thanks for any info.

 

 

 

 


quic
198 posts

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  #3077257 17-May-2023 18:28
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gregb:

 

Sorry to add to the end of an already long thread with a new topic, but it seems Quic doesn't get it's own forum here yet.

 

I'm having quite a few problems with my provider which I have been with for many years. They seem to be unable to complete a move of address and a need a plan 'B' and Quic by all accounts looks like a good option. I have some requirements that I am clear about, but do limit my options. I'm needing:

 

  • static ipv4, with a user defined PTR record
  • static IPv6 prefix, with DNS delegation to my dual stack DNS servers
  • prefer IPoE (but understand this may not be available yet, and can do PPPoE for now)
  • 1500 MTU
  • a static IPv6 address on the outside interface, with a PTR record or delegation (just to make the traceroutes look complete)

I am on a Chorus ONT 400 (with service) in the Christchurch area. For diversity of platforms I run a pfSense router, which means I prefer not to use PPPoE.

 

Which of the needs above can Quic meet? How long would it take to provision the service? (it probably comes down to whether their are any manual processes in there). Reading the setup instructions it is unclear if a link address is provided by SLAAC or DHCP6 (if at all). Thanks for any info.

 

 

Hey @gregb! We'd love to have you on board!

 

  • static ipv4, with a user defined PTR record
    Yes! PTR isn't automated, but once you have your IP, fire me a message here and can add it.
  • static IPv6 prefix, with DNS delegation to my dual stack DNS servers
    Static v6 yes (/56 subnet). DNS delegation is being looked at.
  • prefer IPoE (but understand this may not be available yet, and can do PPPoE for now)
    Just PPPoE for now, however IPoE is in the pipeline.
  • 1500 MTU
    Yes! We support (and encourage!) running your PPPoE interface at 1500 MTU.
  • a static IPv6 address on the outside interface, with a PTR record or delegation (just to make the traceroutes look complete)
    IPv6 is delivered via DHCPv6-PD. Right now there's no PTR, however this is a project which is currently in progress as I type, and should be done shortly. Delegation will be the next step after this.
  • How long would it take to provision the service?
    For Chorus services, for a basic churn/transfer or port activation, we aim to have this all completed within 1 business day.

Hope this helps you make an informed decision! Sing out if you have any other questions and either myself or the fellow brainboxes in this post can answer! 😁

 

 





Quic Broadband
quic.nz - The telco who puts you in charge!

 

 

 

 


Benoire
2648 posts

Uber Geek


  #3077648 18-May-2023 20:29
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If I wanted to move to Quic from 2degrees, is this automated or do I need to cancel my 2degrees account first and then sign up with Quic?  I've established that I would be $5 better off with Quic even with the loss of the discount for a 2degrees mobile phone... and I do like the more advanced access given I've moved well away from a standard consumer setup (UDM Pro, switches, seperate access points, homelabs etc.).


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