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michaelmurfy
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  #3098498 1-Jul-2023 23:38
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GARBAGE: As a customer, if I, say, didn't visit GZ forums, how would I know there's a problem?

 

Be kind. They're a newer provider with a smaller team of people. These problems are often needle in a haystack type problems that take time to investigate and also resolve.

 

Just note that Geekzone is not official support for them and the person behind the Quic account is basically volinteering their time in being here. If you diagnose the issue and think there is a fault with them and the fault is 100% not on your side then raise a fault with them via the Quic portal. I understand this case was different, but this is still a self service type ISP regardless.

 

Lets not scare them away from Geekzone ok :) if you require ongoing support then Quic may not be the best provider for you. Things may change after this incident as they learn the best way of doing things.





Michael Murphy | https://murfy.nz
Referral Links: Octopus Energy ($50 Credit) | Tesla | Quic Broadband (use R122101E7CV7Q for free setup)

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You will find anything you want at MightyApe (affiliate link).
aj6828
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  #3098501 2-Jul-2023 00:19
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The speeds have definitely improved however I see trafic directly goes to akl instead of going through chch

I currently use two 950 plans on port1 and port2 and combine them on wan aggression on my router ..





for anyone keen on joining quic here is a coupon

 

free setup ($29 value) by using the promo code at checkout: R195231ED17X1

 

 


CYaBro
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  #3098510 2-Jul-2023 06:48
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No change for me. :(
Still not able to get over 700 down and around 250 up.



cisconz
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  #3098707 2-Jul-2023 16:19
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aj6828: I currently use two 950 plans on port1 and port2 and combine them on wan aggression on my router ..

 

 

This is not the way to increase throughput, you are far better to get a second ONT installed with a request that it is served from a different OLT. 

 

The GPON service is a single 2.5/1.25G service split between around 16 ONT's - you are expecting almost all of that for your ONT alone. 

 

 

 

Or upgrade to 2G Hyper Fibre as this is fed by 10/10G XGSPON service (You can even then drop back to Max on 2 ports if you want and you will keep the HF ONT and the XGSPOON service)





Hmmmm


boosacnoodle
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  #3098723 2-Jul-2023 17:05
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michaelmurfy: Be kind. They're a newer provider with a smaller team of people. These problems are often needle in a haystack type problems that take time to investigate and also resolve.

 

They aren't new though - they're a part of the Vetta Group. Vetta has been around since the better part of 2010. 


michaelmurfy
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  #3098745 2-Jul-2023 19:15
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@boosacnoodle the ISP, Quic is new. Different products, different support etc. if you were a Vetta customer you could use their phone support. Not to mention you have no idea if the underlaying network is different and if they’re simply using IP space or what.




Michael Murphy | https://murfy.nz
Referral Links: Octopus Energy ($50 Credit) | Tesla | Quic Broadband (use R122101E7CV7Q for free setup)

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aj6828
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  #3098785 2-Jul-2023 21:55
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cisconz:

aj6828: I currently use two 950 plans on port1 and port2 and combine them on wan aggression on my router ..



This is not the way to increase throughput, you are far better to get a second ONT installed with a request that it is served from a different OLT. 


The GPON service is a single 2.5/1.25G service split between around 16 ONT's - you are expecting almost all of that for your ONT alone. 


 


Or upgrade to 2G Hyper Fibre as this is fed by 10/10G XGSPON service (You can even then drop back to Max on 2 ports if you want and you will keep the HF ONT and the XGSPOON service)



Thanks mate Good to know .
I had the 2gb hyperfiber plan and since the pppoe issue I thought this would be the better option for me for now till they sort out the ipoe/dhcp plans..

Does tye hyperfiber ont operate on gpon mode on 1gig ports? Or xpon?

I currently have the Nokia 110 hyperfiber ont.




for anyone keen on joining quic here is a coupon

 

free setup ($29 value) by using the promo code at checkout: R195231ED17X1

 

 




michaelmurfy
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  #3098786 2-Jul-2023 22:00
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@aj6828 there isn’t a PPPoE issue, there is a wider issue like what has been discussed for a number of pages now that is still under investigation. Link aggregation is really not the way to go.




Michael Murphy | https://murfy.nz
Referral Links: Octopus Energy ($50 Credit) | Tesla | Quic Broadband (use R122101E7CV7Q for free setup)

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aj6828
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  #3098787 2-Jul-2023 22:11
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michaelmurfy: @aj6828 there isn’t a PPPoE issue, there is a wider issue like what has been discussed for a number of pages now that is still under investigation. Link aggregation is really not the way to go.

 

thanks mate i ment my router doesnt support mtu more than 1946 unfortunately and the upload speeds on the hyper fiber gets capped .. 

 

there ipoe/dhcp isnt far away till that i gota wait.. so far their service has been good ..





for anyone keen on joining quic here is a coupon

 

free setup ($29 value) by using the promo code at checkout: R195231ED17X1

 

 


Dakotanz
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  #3098790 2-Jul-2023 23:43
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Is quick on vetta network? At my work we have vetta internet and it is slow or not working all the time since 2018 but there is a contract so we cant move so i wont sign if it is vetta


ssamjh

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  #3098791 2-Jul-2023 23:44
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Dakotanz:

 

Is quick on vetta network? At my work we have vetta internet and it is slow or not working all the time since 2018 but there is a contract so we cant move so i wont sign if it is vetta

 

 

Yes, Quic uses the Vetta network, but in my experience I haven't had any issues. They do have a packet loss issue but it's being worked on.





Whitianga, Coromandel - Quic "Sprinter" UFB - Ref (free setup): R893192EGADLZ

 

Smokeping: Quic / Voyager / Starlink

 

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michaelmurfy
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  #3098795 3-Jul-2023 00:36
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Dakotanz: At my work we have vetta internet and it is slow or not working all the time since 2018 but there is a contract so we cant move so i wont sign if it is vetta

 

100% sounds like an issue with your work network. Vetta is not slow, I use Quic myself and a number of friends use Quic also. I've also had historical experience with Vetta and they've been great. Yes, there is a wee issue currently but the connections are still quite snappy.

 

If you come up with loose statements like that and you're unable to diagnose if this is a connection issue at your work where it be a slow router, slow WiFi, slow connection (eg, ADSL or VDSL) or anything like that then Quic is not for you anyway.





Michael Murphy | https://murfy.nz
Referral Links: Octopus Energy ($50 Credit) | Tesla | Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.


skyplonk
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  #3098796 3-Jul-2023 00:54
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We use and resell Vetta across many sites nationwide, from multiple Data Centers to RBI and UFB endpoints. Even have transit and BGP etc with them. Aside from the DDOS attacks we have never had any noticable problems, to the point where we have recently started putting Quic in for residential endpoints.

A small team that always has gone above and beyond for us - even 5 years ago when our bill was only $100 a month.

cisconz
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  #3098800 3-Jul-2023 06:30
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aj6828: Does the hyperfiber ont operate on gpon mode on 1gig ports? Or xpon?

I currently have the Nokia 110 hyperfiber ont.

 

The Hyper Fibre ONT only uses XGSPON, so you are already on it, hence why you are not seeing issues - however as @michaelmurfy points out, you are far better to have a single connection rather than link aggregation, this is more of an issue with your router, than Quic. I would only recommend dual wan in the following scenarios

 

1 - Guest vs Trusted networks requiring different public IP's and bandwidth pools

 

2 - Redundancy between 2 ISP's

 

In both of those situations, I would have different ONTs whether they be GPON or XGSPON ONTs as otherwise the ONT and fibre to the street becomes a single point of failure. 





Hmmmm


Lias
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  #3099422 4-Jul-2023 07:47
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Woke up this morning to non working internet.. bit of troubleshooting and it appears quic no longer have a route to cloudflare DNS. Switching to Google DNS resolved (hehe) the problem for me.

 

Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    11 ms    11 ms    11 ms  bng1.quic.net.nz [103.139.184.29]
  3    11 ms    11 ms    11 ms  pe1-akl2.quic.net.nz [103.139.184.100]
  4    11 ms    11 ms    11 ms  10.255.255.17
  5     *     10.255.255.17  reports: Destination host unreachable.

 

Trace complete.





I'm a geek, a gamer, a dad and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it.


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