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37 posts


# 27868 9-Nov-2008 17:12
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I had to have my old Sky Card replaced yesterday, and now when I try and view older recordings I get the message that I can't view them because I was not authorised at the time of recording.

I understand the message, and Sky are going to get back to me with a fix.  My question is - does anyone know if Sky can actually authorise my card to view these older recordings?  I'm in the dogbox if not.  Cheers.

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267 posts

Ultimate Geek

  # 177047 10-Nov-2008 11:02
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Sorry, you're in the dog box. The old recordings can only be decrypted by the old card.

1693 posts

Uber Geek


  # 177450 11-Nov-2008 23:02
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i would ring and complain to Sky, their system, they should have to fix it for you if they can.


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# 177652 12-Nov-2008 21:58
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I've been told that the card is 'paired' to the decoder and there is no way of getting recordings back.

I know that we're told the recordings stay with the decoder and shouldn't be treated as permanent, but I wasn't told that a change of card would cause this.

Surely Sky has a master card that would get around this issue - seems like a pretty restriction system architecture if not.

I've asked them to find my old card (which wasn't defective).

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