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141 posts

Master Geek
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Topic # 201571 24-Aug-2016 21:21
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So I have an Acer Laptop, an Acer Aspire V5-552G to be exact, and the screen is pretty much falling apart. Nothing wrong with the panel itself, but the metal frame around it and the plastic shell are both broken. I would like to order the genuine replacement parts for this computer as it is my main school computer, and I don't have another laptop to use right now. In the long run I am looking to replace it before 2018, probably to a nice Chromebook or cheap Windows laptop just for taking notes on for Uni, but right now what I need is this one fixed. So where would I go to order the replacement shell for the screen and the metal frame that goes around the LCD panel? Right now it's sorta held together by electrical tape but this definitely won't last.

 

 

 

Thanks,

 

PSLover14


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  Reply # 1617048 24-Aug-2016 21:31
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Can you make a CGA claim?





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  Reply # 1617055 24-Aug-2016 21:42
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Dove Electronics are Acer distributors and service agents but not sure if they will deal direct with the public.

 

www.dove.co.nz

 

 


 
 
 
 




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Master Geek
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  Reply # 1617056 24-Aug-2016 21:47
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joker97:

 

Can you make a CGA claim?

 

 

I don't think so, I've had the laptop for around about 2 years now which is how long the Harvey Norman guy said it would last, it's out of warranty (we didn't buy extended warranty on it) and the broken shell could be from the daily use for two years, i don't know.

 

 

 

CYaBro:

 

Dove Electronics are Acer distributors and service agents but not sure if they will deal direct with the public.

 

www.dove.co.nz

 

 

 

 

I'll have to ring them up and ask about it. Thanks


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  Reply # 1617062 24-Aug-2016 22:02
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Acer do (or did, it's been a few years) have a service center in their offices in Auckland at Great South Road. 





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  Reply # 1617074 24-Aug-2016 22:34
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http://www.serviceplus.co.nz/Online+Shop/parts-sale.html

 

they are a authorized service agent so should be able to get you the parts





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  Reply # 1617079 24-Aug-2016 22:41
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eBay will likely be your cheapest option. 


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  Reply # 1617118 25-Aug-2016 05:29
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PSlover14:

 

joker97:

 

Can you make a CGA claim?

 

 

I don't think so, I've had the laptop for around about 2 years now which is how long the Harvey Norman guy said it would last, it's out of warranty (we didn't buy extended warranty on it) and the broken shell could be from the daily use for two years, i don't know.

 

 

 

 

It doesnt matter if the sales guy says it should last around 2 years, for what you paid for it and how you use it did you expect it to last longer? Is your expectation reasonable? if so then claim it under the consumer guarantees act.

 

in most cases an extended warranty is wasted money because you are covered by the consumer guarantees act anyway


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  Reply # 1617174 25-Aug-2016 08:44
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Should expect at least 3 years from a modern laptop...... my mothers Compaq only just stopped working recently, and thats 8 years old.





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  Reply # 1617182 25-Aug-2016 09:14
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xpd:

 

Should expect at least 3 years from a modern laptop...... my mothers Compaq only just stopped working recently, and thats 8 years old.

 

 

Agreed, but this Laptop sounds like it goes to school in a bag everyday - I will assume it probably doesn't get the protection and treatment a normal laptop would get. I think Harvey Norman could have reasonable grounds to call it wear and tear over and above what would be considered reasonable in the CGA.

 

I could be wrong and the OP might have taken very good care of it and had it in a proper padded laptop bag, but I have seen what happens to Laptops that get taken to school every day. Not pretty most of the time...


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  Reply # 1617225 25-Aug-2016 10:18
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A quick google brings up these guys. They only ship to the US so you'd have to get it redirected.

 

http://www.laptopking.com/searchmodelresults.asp?brand=acer&model=V5-552&txt=Aspire%20V5-552

 

 

 

Looks like it would be about $NZ75 for the part to be shipped to Youshop, plus probably $NZ20 for redirection as it's unlikely to be over 500g.


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  Reply # 1617252 25-Aug-2016 11:10
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CGA laws : Acer have to supply parts for laptops they sell here .
Doesnt mean they will have every part in stock, parts may have to be shipped from overseas(by Acer) , that can sometimes be a long wait

 

You could try a specialist Notebook Repairer . Then can sometimes do the repair, parts & labor, cheaper than we can get the parts for , even with our trade pricing .

 

Just wondering, are the hinges OK, the hinges move freely ?
Sometimes the hinges get stiff & the plastic cracks & breaks around them.

 

 




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Master Geek
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  Reply # 1617537 25-Aug-2016 19:12
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1101:

 

CGA laws : Acer have to supply parts for laptops they sell here .
Doesnt mean they will have every part in stock, parts may have to be shipped from overseas(by Acer) , that can sometimes be a long wait

 

You could try a specialist Notebook Repairer . Then can sometimes do the repair, parts & labor, cheaper than we can get the parts for , even with our trade pricing .

 

Just wondering, are the hinges OK, the hinges move freely ?
Sometimes the hinges get stiff & the plastic cracks & breaks around them.

 

 

 

 

The hinges seem to be quite stiff, like they push on the plastic shell of the screen when I open it. I'll try to get some photos of it, but it's not pretty, it's been held together for the last couple of weeks with electrical tape

 

 

 

trig42:

 

xpd:

 

Should expect at least 3 years from a modern laptop...... my mothers Compaq only just stopped working recently, and thats 8 years old.

 

 

Agreed, but this Laptop sounds like it goes to school in a bag everyday - I will assume it probably doesn't get the protection and treatment a normal laptop would get. I think Harvey Norman could have reasonable grounds to call it wear and tear over and above what would be considered reasonable in the CGA.

 

I could be wrong and the OP might have taken very good care of it and had it in a proper padded laptop bag, but I have seen what happens to Laptops that get taken to school every day. Not pretty most of the time...

 

 

I use a specific laptop bag to carry it in, and prior to owning that I did have a laptop sleeve that I got from Harvey Norman at the same time as the laptop for free. The laptop bag is branded HP and has a seperate padded pocket for the laptop to seperate the laptop from the charger/mouse/etc




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Master Geek
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  Reply # 1617540 25-Aug-2016 19:15
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ghettomaster:

 

A quick google brings up these guys. They only ship to the US so you'd have to get it redirected.

 

http://www.laptopking.com/searchmodelresults.asp?brand=acer&model=V5-552&txt=Aspire%20V5-552

 

 

 

Looks like it would be about $NZ75 for the part to be shipped to Youshop, plus probably $NZ20 for redirection as it's unlikely to be over 500g.

 

 

I did look up these guys, but they no longer sell the back part of the shell for my laptop (I have the non-touch one)


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  Reply # 1617545 25-Aug-2016 19:22
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Economically it would probably be cheaper to get a cheap used laptop.




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Master Geek
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  Reply # 1617547 25-Aug-2016 19:32
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ludez:

 

Economically it would probably be cheaper to get a cheap used laptop.

 

 

Yeah I think at the moment that will be the plan, save up for a bit and buy a cheap laptop just for school (this laptop was about $1500 and was mostly for gaming, but now I have a desktop PC to play games on)


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