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208 posts

Master Geek

# 99204 14-Mar-2012 17:18
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My work has saddled me with one of these, and I can't connect it to my home WiFi network. It SEES the network, as in this image

but it can't connect to it. My network is WPA/2-PSK, I don't know if there's any significance to the fact that the Acer doesn't report the security type after "Security-enabled network"

I've tried manually entering the settings in Control Panel>Network Connections>Wireless Network Connections>Properies>Wireless Networks>Properties but there I run into  another  problem. When I change the network type to WPA-PSK, I enter my 16-character passphrase, but it simply will not stick. It always reverts to an 8-character key, as in this shot:

The shot shows TKIP, but it doesn't matter if the encryption type is AES, same result. I've  turned WPS off in case that made a difference, but it didn't. Any suggestions on how to fix this would be very much appreciated. 

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1567 posts

Uber Geek


  # 595209 14-Mar-2012 17:20
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try update to SP3 or update the wifi device drivers.

BDFL - Memuneh
65333 posts

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208 posts

Master Geek

  # 595215 14-Mar-2012 17:30
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Thank you both for the super prompt replies. I tried updating to SP3, but my bosses have blocked access to Windows Update. I think I shall try persuading the de facto sysadmin to trust me with access so that I can fix this. MAC filtering is already disabled in my router settings. 

208 posts

Master Geek

  # 595320 14-Mar-2012 21:13
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Thanks again to both of you -a quick regedit to disable Content Advisor, and I was able to install SP3 and get WiFi up and running. Much appreciated

1567 posts

Uber Geek


  # 595338 14-Mar-2012 21:38
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glad its all working now :)

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